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Software Status:Active

About LabiDesk

LabiDesk is a laboratory informatics platform from LabVantage that supports end-to-end laboratory operations. It combines LABVANTAGE LIMS, business intelligence, and scientific advancement so laboratories can achieve efficient data management and informed decision-making. The platform is designed for a wide range of users, from laboratory operators to quality control personnel and executives. LabiDesk’s features facilitate collaboration and comprehensive reporting, ensuring that all stakeholders can access critical information. This helps laboratories maintain compliance with industry standards and drive scientific advancements. Key capabilities: LABVANTAGE LIMS business intelligence scientific advancement user-friendly interface reliable data analytics Best for: laboratory professionals that need an integrated solution for laboratory management and data analysis.

LabiDesk Details

Vendor
LabiDesk
Year Launched
Location
Headquarters 220 E 23rd street, #400, New York, NY 10010, New York, US
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
SMEs, enterprises, eCommerce businesses, SaaS companies, customer support teams
Industries Served
eCommerce, SaaS, retail, customer support
Tags
LabiDesk, helpdesk, customer support, shared inbox, ticketing system, automation, live chat, knowledge base, CRM, omnichannel support, SaaS, New York

LabiDesk's In-App Market Place

Does LabiDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Clean, intuitive dashboard simplifies ticket management for support teams.
  • Built-in CRM keeps customer records accessible within the platform.
  • Automation tools reduce repetitive tasks and improve efficiency.
  • Knowledge base empowers customers with effective self-service options.
  • Cloud-based design ensures scalability and consistent uptime.
  • Reporting features lack depth for highly data-driven enterprises.
  • Smaller market presence compared to established competitors.
  • Mobile experience less polished than desktop interface.

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