About LBi HR HelpDesk
LBi HR HelpDesk is a custom development software from LBi Software designed for sports teams, leagues, and enterprises. It provides features such as customer win stories, support for enterprise needs, and specialized solutions for sports organizations to help align technology with organizational success. LBi HR HelpDesk has been trusted by top organizations to facilitate their HR processes effectively. The platform caters to a diverse range of industries, ensuring customized support for various user requirements. Key capabilities: custom development sports teams & leagues enterprise solutions customer win stories technology alignment Best for: organizations that need tailored HR support and efficient management of human resources.
LBi HR HelpDesk by LBi Software is an automated HR case management and helpdesk solution designed to support HR teams in handling employee inquiries, tracking cases, and improving HR service delivery. It combines AI‑powered responses, a self‑service employee portal, and a robust knowledge base to help organizations reduce repetitive HR workloads and enhance employee engagement. The platform offers comprehensive analytics and dashboards, secure cloud hosting, and customizable workflows that help HR professionals manage case histories, assignments, and confidential employee data effectively. Built‑in features like machine learning for question responses, social media reporting, and integrated chat further expand its usefulness for modern HR functions. The inclusion of advanced search, multi‑language support via Google Translate, and SSO integration ensures the tool is adaptable across different organizational contexts. While the official site doesn’t detail every integration or pricing tier, the available documentation and product updates show a focus on security, flexibility, and enterprise capability. It serves HR teams in small, medium, and large enterprises looking to centralize and automate HR inquiry handling and reporting.
Pros & Cons
- +Automates HR case management and call-tracking to reduce help desk requests by up to 75 percent.
- +Provides robust workflow management tools that streamline HR operations and ticket resolution.
- +Supports customizable confidentiality levels to handle sensitive employee issues securely.
- +Includes a self-service portal that empowers employees to resolve common HR queries independently.
- +Offers reporting and analytics to track HR performance and monitor case trends effectively.
- −Customization options can be limited without technical expertise or vendor support.
- −Complex HR processes may take time to set up correctly for large organizations.
- −Notifications and automated routing may occasionally require manual intervention.
- −User interface may feel dated for employees accustomed to modern SaaS platforms.
- −Advanced reporting dashboards can be overwhelming for non-technical HR staff.
Features
Key features
- AI‑powered case response
- Uses artificial intelligence to answer employee questions in real‑time, improving HR response times
- Employee self‑service portal
- Allows employees to access HR information and submit cases independently, reducing HR workload
- Advanced analytics dashboard
- Provides real‑time insights and HR reporting for better decision making
- Customizable workflows
- Enables HR teams to design processes that match their organizational needs
- Secure cloud hosting
- Ensures all employee and case data is stored safely in a compliant cloud environment
- Integrated chat and communication
- Facilitates direct HR to employee and HR to HR conversations within the platform
- Knowledge base management
- Centralizes FAQs and wikis to provide employees with quick, accurate information
Additional features
- Employee Document Manager
- Stores and organizes employee documents for easy access and compliance
- Employee Social Media Reporting
- Monitors and logs HR‑related social media activity for case tracking
- Single Sign‑On (SSO) Support
- Simplifies login by integrating with existing company authentication systems
- Employee Feedback Survey
- Collects employee feedback to improve HR service and engagement
- Chat (HR to Employee and HR to HR)
- Supports live communication between HR teams and employees
- Advanced search and query
- Enables precise searches across cases, documents, and HR data
- Click Tracking
- Tracks interactions to understand workflow efficiency and user engagement
- Google Translate
- Provides multilingual support for global workforce communication
- Artificial Intelligence
- Automates case categorization, responses, and workflow suggestions
- Aging Utility
- Monitors case age to ensure timely resolution and escalation
- Real-time case history
- Maintains a complete history of each case for transparency and accountability
- Automatic case assignment
- Routes cases automatically to the appropriate HR personnel
- Case Confidentiality
- Protects sensitive employee information during case management
- Email > case creation
- Converts incoming emails directly into actionable cases
- Customizable workflows
- Allows HR to design processes tailored to organizational policies
- Streamlined HR Interface to your HR, Payroll, and Benefits
- Centralizes HR systems in a single dashboard
- Responsive Design
- Provides access across desktop and mobile devices
- Full knowledge base in FAQs
- Offers employees self-service access to common HR queries
- Embedded Wiki Knowledge Base
- Houses internal HR procedures and guidance for employees
- Secure Cloud Hosting
- Ensures data security and compliance with privacy laws
- Issue resolution workflow in the cloud
- Manages cases from creation to resolution entirely online
- HR Analytics
- Delivers metrics, KPIs, and reports to HR managers
- Ad-Hoc Reporting
- Generates custom reports on employee and case data
- Executive Dashboard for HR Users
- Provides leadership with a high-level view of HR performance
Pricing
Countries & Languages
Interface languages
Billing currencies
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About LBi HR HelpDesk
LBi HR HelpDesk is a custom development software from LBi Software designed for sports teams, leagues, and enterprises. It provides features such as customer win stories, support for enterprise needs, and specialized solutions for sports organizations to help align technology with organizational success. LBi HR HelpDesk has been trusted by top organizations to facilitate their HR processes effectively. The platform caters to a diverse range of industries, ensuring customized support for various user requirements. Key capabilities: custom development sports teams & leagues enterprise solutions customer win stories technology alignment Best for: organizations that need tailored HR support and efficient management of human resources.
LBi HR HelpDesk Details
LBi HR HelpDesk's In-App Market Place
Does LBi HR HelpDesk have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NOK (kr)
Pros & Cons
- Automates HR case management and call-tracking to reduce help desk requests by up to 75 percent.
- Provides robust workflow management tools that streamline HR operations and ticket resolution.
- Supports customizable confidentiality levels to handle sensitive employee issues securely.
- Includes a self-service portal that empowers employees to resolve common HR queries independently.
- Offers reporting and analytics to track HR performance and monitor case trends effectively.
- Customization options can be limited without technical expertise or vendor support.
- Complex HR processes may take time to set up correctly for large organizations.
- Notifications and automated routing may occasionally require manual intervention.
- User interface may feel dated for employees accustomed to modern SaaS platforms.
- Advanced reporting dashboards can be overwhelming for non-technical HR staff.
LBi HR HelpDesk's Support Options
Email Address
support@lbisoftware.comContact
123-456-7890Documentation
https://docs.lbisoftware.com/Community Forums
https://community.lbisoftware.com/LBi HR HelpDesk's Alternatives
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