About LiveOps
LiveOps is a customer service platform from Marlin Equity Partners that provides flexible outsourcing solutions. It combines customer service, technical support, sales & lead generation, and back office support so organizations can access experienced agents and scale their operations quickly. LiveOps focuses on delivering results through modern services that cater to diverse client needs. The platform allows businesses to adapt their customer service approach based on demand while ensuring a high level of empathy in interactions. Key capabilities: Services Customer service Technical support Sales & lead generation Back office support Best for: organizations that need flexible customer service solutions.
LiveOps Details
LiveOps's In-App Market Place
Does LiveOps have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), MXN ($), SGD ($), CHF (Fr), RUB (₽), HKD (HK$), SEK (kr), NZD ($), KRW (₩), NOK (kr), TRY (₺), ZAR (R)
Pros & Cons
- Smooth call flow management, ideal for high-volume inbound calls.
- Full control over work schedules for independent workers, enhancing flexibility.
- Well-explained platform setup and training for ease of use.
- Offers variety in available companies to align with skills and preferences.
- Strong customer support and reliable service.
- Limited capabilities for sales teams, especially for prospecting.
- Subpar integration with third-party tools like Salesforce.
- Lack of flexibility in IVR setup for certain business needs.
- The interface is not intuitive or user-friendly for all users.
- Some users experience occasional call drops, possibly related to customer devices.
LiveOps's Support Options
Email Address
hello@liveops.comContact
1-800-820-5424