About Logger
Logger is a software platform from Voicetronix that provides call recording and monitoring functionality. It includes features like call archiving, real-time playback, and analytics reporting so organizations can maintain compliance and analyze customer interactions. Logger is designed to support various communication channels, ensuring that all voice data is captured and accessible. It can be integrated with existing telephony systems, making it adaptable to different operational environments. Additionally, it offers reliable security measures to protect sensitive data. Key capabilities: call archiving real-time playback analytics reporting data security system integration Best for: organizations that need to ensure regulatory compliance and improve customer service through effective monitoring of communications.
Logger by Microsoft is a call recording software designed to help businesses record, store, and manage their phone conversations for compliance, training, and quality assurance purposes. One of its standout features is its ability to automatically record all inbound and outbound calls, ensuring that important conversations are never missed. The user interface of Logger is clean, intuitive, and easy to navigate. Users can quickly search and access recorded calls, categorize them by date, duration, or caller ID, and playback conversations with just a few clicks. The design elements are well-thought-out, making it simple for users to find the information they need efficiently. What sets Logger apart from its competitors is its advanced filtering and tagging capabilities. Users can easily filter and search for specific calls based on keywords, caller ID, call duration, or any other criteria, saving time and improving productivity. The tagging feature allows users to categorize calls for easy retrieval and organization. In terms of performance, Logger excels in speed, efficiency, and reliability.
Pros & Cons
- +Provides accurate and high-quality call recording
- +Offers secure storage and easy retrieval of recorded calls
- +Compatible with various communication systems and devices
- +Allows for easy monitoring of call quality and compliance
- +Streamlines the review and analysis process for call recordings
- −Limited support for customization and personalization
- −Limited integration options with third-party applications
- −Steep learning curve for new users due to complex interface
- −Lack of real-time monitoring features for live call tracking
- −Limited storage capacity for recorded calls, leading to potential data loss or deletion
- −Inconsistent performance and stability issues reported by some users
Features
Key features
- CALL RECORDING, REAL-TIME TRANSCRIPTION, AI-POWERED SPEECH ANALYTICS, CUSTOMIZABLE ALERTS, COMPLIANCE TOOLS, INTEGRATION WITH MICROSOFT TEAMS
Additional features
- Automatic call recording, Real-time transcription, Keyword spotting, Call analysis, Integration with CRM systems, Secure and compliant storage of recordings, Advanced search functionality, Customizable filters and tags, Performance metrics and reporting.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Logger
Logger is a software platform from Voicetronix that provides call recording and monitoring functionality. It includes features like call archiving, real-time playback, and analytics reporting so organizations can maintain compliance and analyze customer interactions. Logger is designed to support various communication channels, ensuring that all voice data is captured and accessible. It can be integrated with existing telephony systems, making it adaptable to different operational environments. Additionally, it offers reliable security measures to protect sensitive data. Key capabilities: call archiving real-time playback analytics reporting data security system integration Best for: organizations that need to ensure regulatory compliance and improve customer service through effective monitoring of communications.
Logger Details
Logger's In-App Market Place
Does Logger have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
9
Mini Apps
1. Logger for Teams: A mini-app that allows users to record and store call recordings directly within Microsoft Teams for easy access and sharing with team members.
2. Logger for Outlook: An add-on that integrates call recording capabilities directly into Microsoft Outlook
allowing users to easily record and save call recordings from within the email platform.
3. Logger for SharePoint: A plugin that enables users to store and manage call recordings within Microsoft SharePoint
making it easier to collaborate and access recordings across teams and departments.
4. Logger for Dynamics 365: A mini-app that allows users to record
store
and track call recordings within Microsoft Dynamics 365
enabling seamless integration and management of call data within the CRM platform.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), NZD (NZ$), MXN (Mex$)
Pros & Cons
- Provides accurate and high-quality call recording
- Offers secure storage and easy retrieval of recorded calls
- Compatible with various communication systems and devices
- Allows for easy monitoring of call quality and compliance
- Streamlines the review and analysis process for call recordings
- Limited support for customization and personalization
- Limited integration options with third-party applications
- Steep learning curve for new users due to complex interface
- Lack of real-time monitoring features for live call tracking
- Limited storage capacity for recorded calls, leading to potential data loss or deletion
- Inconsistent performance and stability issues reported by some users
Logger's Support Options
Email Address
support@logger.microsoft.comDocumentation
https://docs.logger.microsoft.comCommunity Forums
https://community.logger.microsoft.comLogger's Alternatives
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