About Logicalware
Logicalware is a customer use (CX) software from Puzzel that helps agents deliver faster and more human service at scale. It combines AI-driven insights, resource management, and multi-channel support so organizations can improve customer interactions effectively. The platform provides tools for analytics, reporting, and workflow automation to facilitate better decision-making and resource allocation. Designed for use across multiple regions, Logicalware supports businesses like JYSK in improving their customer service across 14 countries. Key capabilities: AI insights Resource management Multi-channel support Analytics Workflow automation Best for: customer service teams that need to improve service delivery and efficiency.
Logicalware Details
Logicalware's In-App Market Place
Does Logicalware have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Sek (Kr), Nok (Kr), Dkk (Kr), Hkd ($)
Pros & Cons
- 1. It uses AI to help organizations delight customers and stay ahead of evolving expectations.
- 2. It unifies customer interactions and simplifies daily tasks for contact centers, boosting efficiency.
- 3. It enables personalized, instant replies across multiple channels from a single interface.
- 4. It is future-proof, ready to deploy new technologies like GenAI when an organization is ready.
- 1. Lack of integration with popular CRMs
Logicalware's Support Options
Contact
+47 21 89 89 89Documentation
https://help.puzzel.com/api-documentation