About ManageEngine Remote Access Plus

ManageEngine Remote Access Plus is a remote desktop access software from ManageEngine that enables users to connect to their computers from anywhere. It provides complete control over the remote desktop, the ability to blacken end users' screens during sensitive tasks, and the option to silently shadow end-user activities, which helps in monitoring sessions discreetly. Additionally, it offers instant screen captures and recordings for audit purposes, and allows users to initiate a call or chat with the end user to better understand problems. These features are crucial for maintaining security and efficiency in remote support scenarios. Key capabilities: remote desktop control screen blackening session monitoring screen capture and recording communication tools Best for: IT professionals needing efficient remote access and support solutions.

ManageEngine Remote Access Plus Details

Vendor
ManageEngine
Year Launched
2002
Location
California 4141 Hacienda Drive, Pleasanton, CA 94588, USA
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, English, Portuguese, Dutch, English, Chinese, Danish, German, English, French, Greek, English, Hebrew, Italian, Japanese, Korean, Dutch.
Users
IT Administrators, Help Desk Technicians, Managed Service Providers (MSPs), Small Businesses & Enterprises, Remote Workforce Support Teams
Industries Served
IT and Help Desk Support, Healthcare (HIPAA Compliance), Education, Finance, Government, Managed Service Providers (MSPs)
Tags
Remote Desktop, ManageEngine Remote Access Plus

ManageEngine Remote Access Plus's In-App Market Place

Does ManageEngine Remote Access Plus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), INR (₹)

Pros & Cons

  • Easy Deployment – Seamless integration with Active Directory and GPO.
  • Comprehensive Features – Multi-monitor support, file sharing, chat, and system monitoring.
  • Session Recording – Ability to record remote support sessions for evidence.
  • Affordable Pricing – Competitive pricing compared to alternatives.
  • Cross-Platform Support – Works well with various OS environments.
  • Steep Learning Curve – Can be challenging for non-tech users.
  • Limited Free Version – Requires a paid plan for more than 10 computers.
  • Troubleshooting Issues – Some agent distribution errors are hard to diagnose.
  • Disorganized UI – Backend setup can feel cluttered.
  • No One-Time Access Option – Lacks a temporary access feature like TeamViewer Quick Support.

ManageEngine Remote Access Plus's Alternatives