ManageEngine Remote Access Plus
About ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is a remote desktop access software from ManageEngine that enables users to connect to their computers from anywhere. It provides complete control over the remote desktop, the ability to blacken end users' screens during sensitive tasks, and the option to silently shadow end-user activities, which helps in monitoring sessions discreetly. Additionally, it offers instant screen captures and recordings for audit purposes, and allows users to initiate a call or chat with the end user to better understand problems. These features are crucial for maintaining security and efficiency in remote support scenarios. Key capabilities: remote desktop control screen blackening session monitoring screen capture and recording communication tools Best for: IT professionals needing efficient remote access and support solutions.
Remote Access Plus presents itself as a comprehensive solution for IT professionals seeking to manage and support remote computers effectively. It aims to streamline the often complex process of remote troubleshooting, offering a suite of tools designed to boost productivity and ensure secure access. The software's core functionality revolves around providing seamless remote control, enabling technicians to take over a remote machine as if they were sitting in front of it. This includes features like screen blanking for sensitive operations, shadowing capabilities for monitoring user activity, and collaborative troubleshooting for complex issues. Beyond basic remote control, Remote Access Plus distinguishes itself with robust file transfer capabilities, allowing for secure and efficient exchange of files between technician and end-user machines. The inclusion of automated power management tools, like remote shutdown, restart, and wake-on-LAN, further enhances its utility for managing distributed computer networks. Multi-monitor support is a welcome addition, simplifying the management of workstations with multiple displays. The software also provides a range of diagnostic tools and reporting features, empowering IT staff with the information they need to proactively address potential problems.
Pros & Cons
- +Easy Deployment – Seamless integration with Active Directory and GPO.
- +Comprehensive Features – Multi-monitor support, file sharing, chat, and system monitoring.
- +Session Recording – Ability to record remote support sessions for evidence.
- +Affordable Pricing – Competitive pricing compared to alternatives.
- +Cross-Platform Support – Works well with various OS environments.
- −Steep Learning Curve – Can be challenging for non-tech users.
- −Limited Free Version – Requires a paid plan for more than 10 computers.
- −Troubleshooting Issues – Some agent distribution errors are hard to diagnose.
- −Disorganized UI – Backend setup can feel cluttered.
- −No One-Time Access Option – Lacks a temporary access feature like TeamViewer Quick Support.
Features
Key features
- 1. Remote Desktop Access – Securely access and control remote computers.
- 2. Multi-Monitor Support – View and control multiple screens from a single console.
- 3. Secure File Transfer – Send and receive files of any format securely.
- 4. Remote System Management – Perform administrative tasks remotely.
- 5. Power Management – Shut down, restart, or wake up devices remotely.
- 6. Collaboration Tools – Multiple technicians can join a session.
- 7. Session Recording & Audit Logs – Capture remote sessions for security and compliance.
- 8. Cross-Platform Support – Works on Windows, Mac, and Linux.
- 9. HIPAA & Security Compliance – AES 256-bit encryption and role-based access control.
- 10. Mobile Support – Remote control from Android and iOS devices.
Additional features
- 1. Remote Desktop Sharing – Securely access remote systems in real time.
- 2. Remote Troubleshooting – Use built-in diagnostic tools for faster problem resolution.
- 3. Wake on LAN – Power on devices remotely even if they are turned off.
- 4. Remote Shutdown/Restart – Schedule or initiate shutdowns and reboots remotely.
- 5. Blacken End-User Screens – Hide screen content while performing sensitive operations.
- 6. Instant Chat/Call Support – Communicate with users via voice, video, or chat.
- 7. Role-Based Access Control – Assign different access permissions to different technicians.
- 8. Unattended Access – Access remote devices without requiring user confirmation.
- 9. Session Shadowing – Silently monitor end-user activity for troubleshooting.
- 10. Automated Patch Deployment – Update software and patches remotely.
- 11. Cross-Platform Remote Access – Works on Windows, macOS, and Linux.
- 12. Compliance & Security – Adheres to HIPAA, PCI DSS, and other security standards.
- 13. Real-Time Reporting & Analytics – Get insights on usage, performance, and security.
- 14. Custom Branding – Personalize the interface with company branding.
- 15. Affordable Pricing – Free edition available with premium plans for larger businesses.
Pricing
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About ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is a remote desktop access software from ManageEngine that enables users to connect to their computers from anywhere. It provides complete control over the remote desktop, the ability to blacken end users' screens during sensitive tasks, and the option to silently shadow end-user activities, which helps in monitoring sessions discreetly. Additionally, it offers instant screen captures and recordings for audit purposes, and allows users to initiate a call or chat with the end user to better understand problems. These features are crucial for maintaining security and efficiency in remote support scenarios. Key capabilities: remote desktop control screen blackening session monitoring screen capture and recording communication tools Best for: IT professionals needing efficient remote access and support solutions.
ManageEngine Remote Access Plus Details
ManageEngine Remote Access Plus's In-App Market Place
Does ManageEngine Remote Access Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), INR (₹)
Pros & Cons
- Easy Deployment – Seamless integration with Active Directory and GPO.
- Comprehensive Features – Multi-monitor support, file sharing, chat, and system monitoring.
- Session Recording – Ability to record remote support sessions for evidence.
- Affordable Pricing – Competitive pricing compared to alternatives.
- Cross-Platform Support – Works well with various OS environments.
- Steep Learning Curve – Can be challenging for non-tech users.
- Limited Free Version – Requires a paid plan for more than 10 computers.
- Troubleshooting Issues – Some agent distribution errors are hard to diagnose.
- Disorganized UI – Backend setup can feel cluttered.
- No One-Time Access Option – Lacks a temporary access feature like TeamViewer Quick Support.
ManageEngine Remote Access Plus's Support Options
ManageEngine Remote Access Plus's Alternatives
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Splashtop
Splashtop is a reliable and cost-effective remote desktop solution designed for both individuals and organizations…
eBLVD Remote Desktop
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