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ManageEngine ServiceDesk Plus MSP

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About ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is a unified PSA software from ManageEngine that supports modern managed service providers (MSPs) in delivering IT services effectively. It combines professional service automation, IT service management essentials, and AI-powered efficiency to help improve service delivery and customer experiences. The platform also includes no-code and low-code automation features, along with visual life cycles and workflows to simplify complex processes. With its SaaS version, organizations can get started instantly, ensuring quick implementation and faster ROI. Key capabilities: professional service automation IT service management essentials AI-powered efficiency no-code and low-code automation visual life cycles and workflows Best for: MSPs that need a comprehensive tool for service management and automation.

ManageEngine ServiceDesk Plus MSP Details

Vendor
ManageEngine
Year Launched
2002
Location
4708 Highway 71 E, Del Valle, Texas 78617, US
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Chinese, Japanese, Dutch, Russian, Swedish, Norwegian, Danish, Finnish, Polish, Turkish, Korean, Czech, Hungarian, Slovak, Slovenian, Arabic, Hebrew, Thai, Indonesian, Malay, Vietnamese, Filipino, Greek, Ukrainian, Lithuanian, Latvian, Estonian, Romanian, Bulgarian, Croatian, Serbian, Bosnian, Montenegrin, Macedonian, Albanian.
Users
Help Desk Technician, IT Manager, IT Administrator, Technical Support Specialist, Service Desk Analyst, Asset Manager, MSP Manager, PSA Specialist
Industries Served
Healthcare, Education, Finance, Retail, Technology, Professional Services
Tags
Help Desk, ITSM, IT Asset Management, Knowledge Base, Managed Service Providers (MSP), Professional Services Automation

ManageEngine ServiceDesk Plus MSP's In-App Market Place

Does ManageEngine ServiceDesk Plus MSP have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

AED (د.إ), AUD ($), CAD ($), CHF (CHF), EUR (€), GBP (£), INR (₹), JPY (¥), SGD ($), USD ($)

Pros & Cons

  • Supports true multi-client management in a single console, making it well suited for MSPs and call centers.
  • Consolidates tickets, assets, SLAs, and customer requests into one centralized service platform.
  • Automation rules enable smart ticket assignment to the right technicians, reducing response delays.
  • Strong workflow and form customization allows tailoring processes to match real operational needs.
  • Effectively manages IT assets, inventories, contracts, and maintenance SLAs across organizations.
  • Some ticket messages or customer documents may fail or get stuck during upload or download.
  • Interface feels outdated and clunky, reducing usability for teams expecting modern UX design.
  • Overemphasis on ITIL processes can limit flexibility and practical day-to-day functionality.
  • Advanced or custom reporting is difficult to generate and lacks intuitive report building tools.
  • Project management module is weak and offers limited value compared to dedicated PM tools.

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