ManageEngine ServiceDesk Plus MSP

Manage multiple customers with customer-specific SLAs, catalogs, and configurations

Handle and track IT tickets efficiently across multiple clients

Standardize and deliver IT services through structured service offerings

Identify root causes and prevent recurring incidents

Plan, approve, and control IT changes with defined workflows

Manage releases with controlled processes and approvals

Track hardware and software assets across customers

Evaluate asset value over time for financial accuracy

Manage vendor purchases, contracts, and renewals

Maintain relationships between assets, services, and dependencies

Plan and track projects using Gantt charts and Kanban boards

Record technician work hours for billing and productivity analysis

Generate invoices seamlessly from service desk data

Create and manage articles for technicians and end users

Enable users to log and track requests independently

Provide automated assistance and self-service support

Access real-time insights with customizable reports

Design and automate ITSM and PSA workflows visually

Integrates with Teams, Outlook, and Calendar

Sync billing and financial data

Support phone-based ticket creation and tracking

Manage and monitor client endpoints

Monitor networks, devices, and applications

Enable role-based access and Zero Trust practices

Assist with threat detection and compliance