ManageEngine SupportCenter Plus
About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a web-based customer support software from Zoho Corporation that allows organizations to effectively manage customer tickets, their accounts, and contact information. It combines account and contact management, request tracking, and knowledge base functionalities to help improve customer support efficiency. Additionally, it offers SLA management and help desk reports for detailed insights into support operations. SupportCenter Plus is available in three editions to cater to different organizational needs. Key capabilities: account and contact management request tracking knowledge base SLA management help desk reports Best for: organizations that need to manage customer support and ticketing systems efficiently.
ManageEngine SupportCenter Plus is a robust customer service software that aims to streamline customer support processes, enhance customer satisfaction, and improve overall help desk operations. One of its standout features is its comprehensive set of tools for managing customer inquiries, providing support through various channels, and gathering valuable feedback through surveys. The user interface of ManageEngine SupportCenter Plus is designed with usability in mind, featuring an intuitive layout that allows users to navigate seamlessly through different functions. The design elements are clean and modern, enhancing the overall user experience and making it easy for agents to access information quickly and efficiently. What sets ManageEngine SupportCenter Plus apart from its competitors are its core functionalities, such as its knowledge base, live chat support, and survey capabilities. These features enable businesses to provide timely and accurate responses to customer queries, offer real-time support, and gather valuable insights to improve customer service strategies. In terms of performance, ManageEngine SupportCenter Plus excels in speed, efficiency, and reliability, especially when handling large datasets or complex operations.
Pros & Cons
- +Comprehensive multi-channel support
- +Robust automation and SLA management
- +Customizable portals for different business units
- +Extensive reporting and dashboard capabilities
- +Mobile access for support reps
- −Implementation can be complex for large organizations
- −Customization may require additional costs
- −User interface may be overwhelming for new users
- −Advanced features are only available in higher-tier editions
- −Some integrations may require additional configuration
Features
Key features
- Multi-Channel Support
- Manage customer interactions across email, phone, portal, and social media
- Request Tracking & Automation
- Automate ticket creation, organization, and tracking
- Portal
- Define product or service-specific configurations for each division
- Account and Contact Management
- Manage customer accounts and contacts with multi-tenant architecture
Additional features
- Time Tracking and Billing
- Track time spent on customer issues and generate billing reports
- Reports, Dashboards, and KPIs
- Gain insights into help desk performance with real-time analytics
- Knowledge Base
- Create and manage a searchable repository of solutions
- Customer Portal
- Allow customers to submit tickets, track them, and search the knowledge base
- Live Chat
- Enable real-time communication between support reps and customers
- Field Service Management
- Provide on-site services with the help of maps integration
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a web-based customer support software from Zoho Corporation that allows organizations to effectively manage customer tickets, their accounts, and contact information. It combines account and contact management, request tracking, and knowledge base functionalities to help improve customer support efficiency. Additionally, it offers SLA management and help desk reports for detailed insights into support operations. SupportCenter Plus is available in three editions to cater to different organizational needs. Key capabilities: account and contact management request tracking knowledge base SLA management help desk reports Best for: organizations that need to manage customer support and ticketing systems efficiently.
ManageEngine SupportCenter Plus Details
ManageEngine SupportCenter Plus's In-App Market Place
Does ManageEngine SupportCenter Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
PAM360 extension for ServiceDesk Plus Cloud
Endpoint Central for ServiceDesk Plus Cloud
Microsoft Outlook: Actionable Messages
Microsoft O365 Calendar
Bright Pattern Omnichannel
Zoom for ServiceDesk Plus On-Premises
Zoho Meeting for ServiceDesk Plus On-Premises
Cloud Telephony
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), INR (₹), AED (د.إ), SAR (ر.س), BRL (R$)
Pros & Cons
- Comprehensive multi-channel support
- Robust automation and SLA management
- Customizable portals for different business units
- Extensive reporting and dashboard capabilities
- Mobile access for support reps
- Implementation can be complex for large organizations
- Customization may require additional costs
- User interface may be overwhelming for new users
- Advanced features are only available in higher-tier editions
- Some integrations may require additional configuration
ManageEngine SupportCenter Plus's Support Options
ManageEngine SupportCenter Plus's Alternatives
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