About ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a web-based customer support software from Zoho Corporation that allows organizations to effectively manage customer tickets, their accounts, and contact information. It combines account and contact management, request tracking, and knowledge base functionalities to help improve customer support efficiency. Additionally, it offers SLA management and help desk reports for detailed insights into support operations. SupportCenter Plus is available in three editions to cater to different organizational needs. Key capabilities: account and contact management request tracking knowledge base SLA management help desk reports Best for: organizations that need to manage customer support and ticketing systems efficiently.
ManageEngine SupportCenter Plus Details
ManageEngine SupportCenter Plus's In-App Market Place
Does ManageEngine SupportCenter Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
PAM360 extension for ServiceDesk Plus Cloud
Endpoint Central for ServiceDesk Plus Cloud
Microsoft Outlook: Actionable Messages
Microsoft O365 Calendar
Bright Pattern Omnichannel
Zoom for ServiceDesk Plus On-Premises
Zoho Meeting for ServiceDesk Plus On-Premises
Cloud Telephony
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), INR (₹), AED (د.إ), SAR (ر.س), BRL (R$)
Pros & Cons
- Comprehensive multi-channel support
- Robust automation and SLA management
- Customizable portals for different business units
- Extensive reporting and dashboard capabilities
- Mobile access for support reps
- Implementation can be complex for large organizations
- Customization may require additional costs
- User interface may be overwhelming for new users
- Advanced features are only available in higher-tier editions
- Some integrations may require additional configuration