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Mango Voice

by Mango Voice · Since 2013
No reviews yet
Active1+ countriesCloud
Quick facts
VendorMango Voice
Year launched2013
StatusActive
Location446 S Mall Dr #200, St George, UT 84790
Countries served1+
Languages1
Integrations5+
Free tierN/A
Free trialN/A
Contact salesN/A

About Mango Voice

Mango Voice is a communication software platform from Mango Voice that simplifies phone system management. It combines a drag-and-drop user interface, customizable call flows, and a dedicated U.S. support team so users can easily configure their entire phone systems. This allows businesses to tailor their communication solutions to their specific needs. Mango Voice is particularly useful for industries such as dental, hospitality, optometry, orthodontics, and veterinary, ensuring that each sector can address its unique communication challenges. Key capabilities: drag-and-drop UI customizable call flows U.S. support team industry-specific solutions easy configuration Best for: businesses that need customizable communication systems for improved efficiency.

Mango Voice by Mango Voice is a cloud-based VoIP phone system designed to enhance communication for businesses of all sizes. Its user-friendly interface ensures that even individuals with minimal technical expertise can easily navigate through the platform. The dashboard offers a straightforward layout, showcasing critical information such as recent calls and voicemail messages, making it easy for businesses to stay organized. The drag-and-drop call flow builder adds to the platform’s simplicity, allowing businesses to customize their phone system without needing advanced technical skills. A key strength of Mango Voice is its comprehensive range of features that cater to various business communication needs. The system supports advanced call routing, ensuring that calls are directed to the appropriate agents or departments, which can be crucial for enhancing customer service. With features like voicemail-to-email transcription and call recording, businesses can streamline communication processes and ensure that important conversations are documented. Additionally, Mango Voice offers a mobile app, allowing users to stay connected while on the go. Integration with third-party apps, such as CRM systems, further enhances workflow efficiency.

Pros & Cons

Pros
  • • Easy to set up and use
  • • Good customer service
  • • Integrates well with dental practice management software
  • • Affordable compared to similar products
  • • Phones are easy to learn and use
  • • Convenient online access to voicemail
  • • Ability to forward calls to personal cellphones
  • • Caller ID recognition facilitates efficient patient communication
Cons
  • • Unreliable service with frequent outages
  • • Difficulty hearing callers and vice versa
  • • Inconsistent mobile app performance
  • • Limited control over settings requiring contact with customer service
  • • Web app and desktop app can be problematic
  • • Difficulty transferring phone numbers
  • • Fax integration not available for all software

Features

Key features

• Virtual Phone Numbers

Get local or toll-free numbers to establish a professional presence.

• Auto-Attendant

Automatically route incoming calls to the appropriate department or individual.

• Voicemail to Email

Receive voicemails as email transcripts for easy review.

• Call Recording

Record calls for quality assurance, training, or legal purposes.

• Call Analytics

Gain insights into call volume, duration, and other metrics to optimize performance.

• Call Transfer

Seamlessly transfer calls between team members.

• Conference Calling

Host conference calls with multiple participants.

• Music on Hold

Play custom music or messages to keep callers engaged while on hold.

• Call Forwarding

Forward calls to any number, including mobile phones.

Additional features

• IVR (Interactive Voice Response)

Create custom IVR menus to guide callers through self-service options.

• Call Queues

Manage incoming calls efficiently by placing them in queues.

• Call Barging

Monitor and join live calls to assist agents or resolve issues.

• Call Whispering

Privately communicate with agents during a live call.

• SMS Texting

Send and receive text messages directly from your phone system.

• Fax to Email

Receive faxes as email attachments.

• Email to Fax

Send faxes directly from your email.

• Click-to-Call

Initiate calls directly from your CRM or other software.

• Screen Pop

Automatically pop up relevant customer information when a call is received.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Mango
USD 32.95/mo
billed monthly
Mango Plus
USD 37.95/mo
billed monthly

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

All Countries.

Interface languages

English

Billing currencies

🇺🇸USD

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