About Mango Voice
Mango Voice is a communication software platform from Mango Voice that simplifies phone system management. It combines a drag-and-drop user interface, customizable call flows, and a dedicated U.S. support team so users can easily configure their entire phone systems. This allows businesses to tailor their communication solutions to their specific needs. Mango Voice is particularly useful for industries such as dental, hospitality, optometry, orthodontics, and veterinary, ensuring that each sector can address its unique communication challenges. Key capabilities: drag-and-drop UI customizable call flows U.S. support team industry-specific solutions easy configuration Best for: businesses that need customizable communication systems for improved efficiency.
Mango Voice by Mango Voice is a cloud-based VoIP phone system designed to enhance communication for businesses of all sizes. Its user-friendly interface ensures that even individuals with minimal technical expertise can easily navigate through the platform. The dashboard offers a straightforward layout, showcasing critical information such as recent calls and voicemail messages, making it easy for businesses to stay organized. The drag-and-drop call flow builder adds to the platform’s simplicity, allowing businesses to customize their phone system without needing advanced technical skills. A key strength of Mango Voice is its comprehensive range of features that cater to various business communication needs. The system supports advanced call routing, ensuring that calls are directed to the appropriate agents or departments, which can be crucial for enhancing customer service. With features like voicemail-to-email transcription and call recording, businesses can streamline communication processes and ensure that important conversations are documented. Additionally, Mango Voice offers a mobile app, allowing users to stay connected while on the go. Integration with third-party apps, such as CRM systems, further enhances workflow efficiency.
Pros & Cons
- +• Easy to set up and use
- +• Good customer service
- +• Integrates well with dental practice management software
- +• Affordable compared to similar products
- +• Phones are easy to learn and use
- +• Convenient online access to voicemail
- +• Ability to forward calls to personal cellphones
- +• Caller ID recognition facilitates efficient patient communication
- −• Unreliable service with frequent outages
- −• Difficulty hearing callers and vice versa
- −• Inconsistent mobile app performance
- −• Limited control over settings requiring contact with customer service
- −• Web app and desktop app can be problematic
- −• Difficulty transferring phone numbers
- −• Fax integration not available for all software
Features
Key features
- • Virtual Phone Numbers
- Get local or toll-free numbers to establish a professional presence.
- • Auto-Attendant
- Automatically route incoming calls to the appropriate department or individual.
- • Voicemail to Email
- Receive voicemails as email transcripts for easy review.
- • Call Recording
- Record calls for quality assurance, training, or legal purposes.
- • Call Analytics
- Gain insights into call volume, duration, and other metrics to optimize performance.
- • Call Transfer
- Seamlessly transfer calls between team members.
- • Conference Calling
- Host conference calls with multiple participants.
- • Music on Hold
- Play custom music or messages to keep callers engaged while on hold.
- • Call Forwarding
- Forward calls to any number, including mobile phones.
Additional features
- • IVR (Interactive Voice Response)
- Create custom IVR menus to guide callers through self-service options.
- • Call Queues
- Manage incoming calls efficiently by placing them in queues.
- • Call Barging
- Monitor and join live calls to assist agents or resolve issues.
- • Call Whispering
- Privately communicate with agents during a live call.
- • SMS Texting
- Send and receive text messages directly from your phone system.
- • Fax to Email
- Receive faxes as email attachments.
- • Email to Fax
- Send faxes directly from your email.
- • Click-to-Call
- Initiate calls directly from your CRM or other software.
- • Screen Pop
- Automatically pop up relevant customer information when a call is received.
Pricing
Monthly plans
Mango
USD 32.95
Mango Plus
USD 37.95
Countries & Languages
Available in
Interface languages
Billing currencies
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About Mango Voice
Mango Voice is a communication software platform from Mango Voice that simplifies phone system management. It combines a drag-and-drop user interface, customizable call flows, and a dedicated U.S. support team so users can easily configure their entire phone systems. This allows businesses to tailor their communication solutions to their specific needs. Mango Voice is particularly useful for industries such as dental, hospitality, optometry, orthodontics, and veterinary, ensuring that each sector can address its unique communication challenges. Key capabilities: drag-and-drop UI customizable call flows U.S. support team industry-specific solutions easy configuration Best for: businesses that need customizable communication systems for improved efficiency.
Mango Voice Details
Mango Voice's In-App Market Place
Does Mango Voice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Mango
USD 32.95
Mango Plus
USD 37.95
Accepted Payment Currencies
USD ($)
Pros & Cons
- • Easy to set up and use
- • Good customer service
- • Integrates well with dental practice management software
- • Affordable compared to similar products
- • Phones are easy to learn and use
- • Convenient online access to voicemail
- • Ability to forward calls to personal cellphones
- • Caller ID recognition facilitates efficient patient communication
- • Unreliable service with frequent outages
- • Difficulty hearing callers and vice versa
- • Inconsistent mobile app performance
- • Limited control over settings requiring contact with customer service
- • Web app and desktop app can be problematic
- • Difficulty transferring phone numbers
- • Fax integration not available for all software
Mango Voice's Support Options
Email Address
sales@mangovoice.comContact
(888) 541-1397Mango Voice's Alternatives
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