Masergy Cloud Contact Center logo

Masergy Cloud Contact Center

by Masergy · Since 2021
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ActiveAvailable globallyCloud
Quick facts
VendorMasergy
Year launched2021
StatusActive
Location1701 JFK Boulevard, Philadelphia, PA 19103, USA
Countries servedGlobal
Languages5
Integrations
Free tier
Free trial
Contact salesYES

About Masergy Cloud Contact Center

Masergy Cloud Contact Center is a cloud-based contact center software from Masergy that supports communication management. It provides features such as multi-channel customer interaction, advanced reporting, and real-time analytics so businesses can improve customer service effectiveness. This platform is designed to cater to organizations looking for reliable communication solutions and offers a reliable infrastructure for managing customer interactions across various channels. Additionally, it integrates smoothly with existing CRM systems, allowing for efficient data utilization. Key capabilities: multi-channel interaction real-time analytics advanced reporting CRM integration performance management Best for: businesses that need a comprehensive solution for managing customer communications.

Masergy Cloud Contact Center is a sophisticated and versatile call center solution designed to elevate customer service operations through cutting-edge technology. Developed by Masergy, this software leverages the power of Cisco Webex® technology integrated with Masergy's global software-defined networks. The result is a robust platform that offers seamless communication, advanced automation, and intelligent management capabilities to enhance customer experiences. Its standout features include virtual agents, workforce management tools, predictive call routing, and omni-channel communication management, making it a comprehensive solution for modern contact centers. The user interface of Masergy Cloud Contact Center is thoughtfully designed to be intuitive and user-friendly, catering to both tech-savvy and non-technical users. Its dashboard provides a comprehensive real-time view of all operations, enabling managers and agents to monitor activities efficiently. The navigation is straightforward, with clearly labeled menus and options that make it easy to locate and utilize various functionalities. Unique design elements, such as customizable widgets and drag-and-drop features, empower users to tailor their workspace according to their needs, improving productivity and user satisfaction.

Pros & Cons

What users like
  • +• Scalable and flexible cloud-based solution
  • +• Comprehensive set of features for managing contact centers
  • +• Strong integration with UC and CRM systems
  • +• Support for remote and mobile agents
  • +• Robust monitoring and reporting capabilities
What users flag
  • • Limited integration options with other third-party tools and platforms
  • • Steep learning curve for new users with complex features and functionalities
  • • Lack of customization options for call flows and workflows
  • • High cost of ownership and maintenance for small to medium-sized businesses
  • • Limited reporting and analytics capabilities for performance tracking and improvement.

Features

Key features

1. Acquisition by Comcast Business
Masergy is now part of Comcast Business.
2. Global Secure Networking
Comcast Business, including the former Masergy, offers global secure networking solutions.
3. SD-WAN Focus
Comcast Business is presented as one of the fastest-growing SD-WAN providers.
4. Service Access
The text mentions two portals for existing customers: Service Control Portal and Unified Communications Portal.
5. Customer Support and Community
There are links to "Contact Us" and "Community" sections.

Additional features

1. "Masergy is now part of Comcast Business"
This is the core message, indicating a significant acquisition. It informs users that Masergy is no longer an independent entity but operates under the Comcast Business umbrella. This suggests a potential shift in service offerings, customer support, and overall strategy, now aligned with Comcast's resources and infrastructure.
2. "Explore global secure networking solutions from Comcast Business"
This highlights the focus of the combined entity. "Global secure networking" implies a wide range of services aimed at providing secure and reliable connectivity across different geographical locations. This could include services like VPNs, firewalls, intrusion detection, and other security measures, alongside network management and optimization.
3. "one of the fastest growing SD-WAN providers"
This is a specific claim about Comcast Business's position in the Software-Defined Wide Area Networking (SD-WAN) market. SD-WAN is a modern approach to managing wide-area networks that offers increased flexibility, efficiency, and cost savings compared to traditional WAN solutions. Being a "fastest growing" provider suggests a strong market position and rapid adoption of their SD-WAN offerings.
4. "LEARN MORE"
This is a common call to action (CTA) button or link. It encourages users to click and explore further details about the services and solutions offered by Comcast Business. This button likely leads to a page with more comprehensive information about their network offerings, SD-WAN solutions, security features, pricing, and potentially, details about the integration of Masergy's technology.
5. "Sign In"
This is a standard feature for accessing account-specific information and services. It allows existing Masergy or Comcast Business customers to log in to their respective portals using their credentials.
6. "SERVICE CONTROL PORTAL"
This likely refers to a portal where customers can manage various aspects of their networking services. This could include monitoring network performance, configuring settings, managing devices, viewing usage data, generating reports, and accessing support resources related to their service.
7. "UNIFIED COMMUNICATIONS PORTAL"
This portal likely focuses on managing communication services, potentially a legacy offering from Masergy. This might include features for managing VoIP phone systems, video conferencing, messaging, and other collaboration tools.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
5
Interface languages
3
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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