metricVOICE

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About metricVOICE

MetricVOICE is a voice analytics software from metric that focuses on improving customer interactions. It combines call recording, speech recognition, and real-time analytics so organizations can analyze conversations for better decision-making. This platform provides insights into customer sentiment, compliance monitoring, and agent performance evaluation. With its capable reporting features, users can easily access detailed analyses of voice data. Key capabilities: call recording speech analytics real-time reporting compliance monitoring performance tracking Best for: businesses that need to improve their customer service and obtain actionable insights from voice communications.

metricVOICE Details

Vendor

metric

Year Launched

Location

Washington, D.C., United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Chinese, Japanese, Portuguese, Russian

Users

Business Owner, IT Manager, Sales Representative, Customer Service Agent

Industries Served

Healthcare, Education, Finance, Retail, Manufacturing, Hospitality, Transportation

metricVOICE's In-App Market Place

Does metricVOICE have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Call Recording - Record and store phone calls for quality assurance and training purposes.

2. IVR (Interactive Voice Response) - Create custom automated phone menus to route callers to the appropriate departments or information.

3. Call Queuing - Manage and prioritize incoming calls with a virtual line for better customer service.

4. CRM Integration - Sync customer relationship management software with metricVOICE to streamline call logging and management.

5. Voicemail Transcription - Automatically transcribe voicemail messages into text for easier review and response.

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr.)

Pros & Cons

Easy to set up and use, no need for extensive technical knowledge
Cost-effective solution for small to medium businesses
Scalable to meet the needs of growing companies
Offers a range of features like virtual phone numbers, call forwarding, voicemail transcription
Improved communication and collaboration among team members with unified communications capabilities.