About metricVOICE
MetricVOICE is a voice analytics software from metric that focuses on improving customer interactions. It combines call recording, speech recognition, and real-time analytics so organizations can analyze conversations for better decision-making. This platform provides insights into customer sentiment, compliance monitoring, and agent performance evaluation. With its capable reporting features, users can easily access detailed analyses of voice data. Key capabilities: call recording speech analytics real-time reporting compliance monitoring performance tracking Best for: businesses that need to improve their customer service and obtain actionable insights from voice communications.
MetricVOICE by MetricNet is a comprehensive cloud communication platform designed to streamline business phone systems, unify communications, and enhance telephony services through innovative features. One standout feature of MetricVOICE is its Cloud PBX functionality, which allows users to manage all their communication needs through a single, centralized platform. The user interface of MetricVOICE is intuitive and user-friendly, making it easy for users to navigate the software and access the tools they need quickly. The design elements are clean and modern, enhancing the overall user experience. The platform is customizable, allowing users to tailor it to their specific needs and preferences. MetricVOICE offers a range of core functionalities that set it apart from its competitors, including seamless integration with other tools, robust unified communications capabilities, and reliable softphone functionality. The software is highly innovative, providing users with cutting-edge features to optimize their communication processes. In terms of performance, MetricVOICE excels in speed, efficiency, and reliability, even when managing large datasets or complex operations. The software is fast and responsive, ensuring that users can communicate seamlessly without any lag or interruptions.
Pros & Cons
- +Easy to set up and use, no need for extensive technical knowledge
- +Cost-effective solution for small to medium businesses
- +Scalable to meet the needs of growing companies
- +Offers a range of features like virtual phone numbers, call forwarding, voicemail transcription
- +Improved communication and collaboration among team members with unified communications capabilities.
- −Limited integrations with other business applications
- −Steep learning curve for new users
- −Some users report technical glitches and bugs
- −Occasional dropped calls or poor call quality
- −Pricing plans can be expensive for small businesses
Features
Key features
- Cloud Communication Platform, Cloud PBX, Unified Communications, Telephony, Softphone
Additional features
- Automatic call routing, Call recording, Conference calling, Custom greetings, Voicemail transcription, Video calling, Voicemail to email, Instant messaging, Call analytics, CRM integration.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to metricVOICE
Rippledesk
Rippledesk is a collaboration platform from Rippledesk designed for team communication and project management. It…
Akkadian Console
Akkadian Console is a modern attendant console solution built for Cisco Unified Communications Manager environments,…
Nebu Dub InterViewer
Nebu Dub InterViewer is a data collection software from Nebu that focuses on multi-mode data…
About metricVOICE
MetricVOICE is a voice analytics software from metric that focuses on improving customer interactions. It combines call recording, speech recognition, and real-time analytics so organizations can analyze conversations for better decision-making. This platform provides insights into customer sentiment, compliance monitoring, and agent performance evaluation. With its capable reporting features, users can easily access detailed analyses of voice data. Key capabilities: call recording speech analytics real-time reporting compliance monitoring performance tracking Best for: businesses that need to improve their customer service and obtain actionable insights from voice communications.
metricVOICE Details
metricVOICE's In-App Market Place
Does metricVOICE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. Call Recording - Record and store phone calls for quality assurance and training purposes.
2. IVR (Interactive Voice Response) - Create custom automated phone menus to route callers to the appropriate departments or information.
3. Call Queuing - Manage and prioritize incoming calls with a virtual line for better customer service.
4. CRM Integration - Sync customer relationship management software with metricVOICE to streamline call logging and management.
5. Voicemail Transcription - Automatically transcribe voicemail messages into text for easier review and response.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr.)
Pros & Cons
- Easy to set up and use, no need for extensive technical knowledge
- Cost-effective solution for small to medium businesses
- Scalable to meet the needs of growing companies
- Offers a range of features like virtual phone numbers, call forwarding, voicemail transcription
- Improved communication and collaboration among team members with unified communications capabilities.
- Limited integrations with other business applications
- Steep learning curve for new users
- Some users report technical glitches and bugs
- Occasional dropped calls or poor call quality
- Pricing plans can be expensive for small businesses
metricVOICE's Support Options
Email Address
support@metricnet.comContact
1-800-123-4567Documentation
https://support.metricnet.com/Community Forums
https://community.metricnet.com/metricVOICE's Alternatives
Rippledesk
Rippledesk is a collaboration platform from Rippledesk designed for team communication and project management. It…
Akkadian Console
Akkadian Console is a modern attendant console solution built for Cisco Unified Communications Manager environments,…
Nebu Dub InterViewer
Nebu Dub InterViewer is a data collection software from Nebu that focuses on multi-mode data…
