Microcall

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About Microcall

Microcall is a UC software from Micro-Tel that provides analytics for Cisco, Teams, Zoom, and other platforms. It combines CDR reporting, AI conversation analytics, and advanced queue reports so users can gain actionable insights. This solution offers accurate cradle-to-grave visibility and connects with all UC and contact center systems, allowing organizations to monitor performance comprehensively. Microcall also includes technical support, resources for company news, and opportunities to test the software for free. Key capabilities: CDR reporting AI conversation analytics Advanced queue reports Technical support Integration options Best for: contact center managers and IT teams that need to analyze communication data effectively.

Microcall Details

Vendor

Micro-Tel

Year Launched

Location

Metropolis Technologies 4985 S Old Peachtree Rd Norcross, GA 30071

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, French, Spanish, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese

Users

Business Manager, Call Center Supervisor, IT Administrator, Data Analyst

Industries Served

Healthcare, Education, Finance, Retail, Hospitality, Manufacturing, Transportation, Government, Telecommunications

Microcall's In-App Market Place

Does Microcall have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Metropolis Data Exporter - A plugin that allows users to easily export call data from Microcall for further analysis and reporting.

2. Metropolis Custom Reporting - A mini-app that allows users to create customized reports and dashboards based on their specific business needs.

3. Metropolis VoIP Integration - An add-on that integrates with VoIP systems to provide additional call tracking and analysis features.

4. Metropolis Call Center Metrics - A plugin that focuses on providing detailed analytics for call center performance

including call volumes

agent performance

and more.

5. Metropolis IT Management Integration - A mini-app that integrates with IT management systems to provide insights into network performance and call quality issues.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (CN¥), SEK (kr), NZD (NZ$), KRW (₩)

Pros & Cons

Real-time call monitoring allows for immediate tracking of call data
Customizable dashboards provide a clear overview of call center metrics
Detailed data analysis helps identify cost-saving opportunities
Integration with VoIP systems streamlines reporting and analysis processes
Provides insights into call trends and patterns for improved decision-making and customer service