About Microcall
Microcall is a UC software from Micro-Tel that provides analytics for Cisco, Teams, Zoom, and other platforms. It combines CDR reporting, AI conversation analytics, and advanced queue reports so users can gain actionable insights. This solution offers accurate cradle-to-grave visibility and connects with all UC and contact center systems, allowing organizations to monitor performance comprehensively. Microcall also includes technical support, resources for company news, and opportunities to test the software for free. Key capabilities: CDR reporting AI conversation analytics Advanced queue reports Technical support Integration options Best for: contact center managers and IT teams that need to analyze communication data effectively.
Microcall by Metropolis Technologies is a comprehensive business intelligence software designed to enhance call accounting, call center operations, dashboard creation, data analysis, IT management, VoIP, and reporting. One of its standout features is its ability to provide detailed insights into call data, enabling organizations to make informed decisions and optimize their communication systems. The user interface of Microcall is user-friendly and intuitive, making it easy for users to navigate through different features and functions. The software’s unique design elements enhance the overall user experience, allowing for efficient data analysis and reporting. What sets Microcall apart from its competitors is its innovative approach to call accounting and data analysis. The software offers advanced functionalities that allow users to track and analyze call data in real-time, providing valuable insights into communication patterns and trends. In terms of performance, Microcall excels in speed, efficiency, and reliability. Whether managing large datasets or complex operations, the software delivers accurate and timely results, ensuring that organizations can stay on top of their communication analytics.
Pros & Cons
- +Real-time call monitoring allows for immediate tracking of call data
- +Customizable dashboards provide a clear overview of call center metrics
- +Detailed data analysis helps identify cost-saving opportunities
- +Integration with VoIP systems streamlines reporting and analysis processes
- +Provides insights into call trends and patterns for improved decision-making and customer service
- −Limited customization options for report templates
- −Steep learning curve for new users
- −Pricing may be prohibitive for small businesses
- −Occasional bugs or glitches in the software
- −Integration with other systems may be challenging
Features
Key features
- Business Intelligence, Call Accounting, Call Center, Dashboard, Data Analysis, IT Management, VoIP, Reporting.
Additional features
- Business Intelligence, Call Accounting, Call Center, Dashboard, Data Analysis, IT Management, VoIP, Reporting
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Microcall
Microcall is a UC software from Micro-Tel that provides analytics for Cisco, Teams, Zoom, and other platforms. It combines CDR reporting, AI conversation analytics, and advanced queue reports so users can gain actionable insights. This solution offers accurate cradle-to-grave visibility and connects with all UC and contact center systems, allowing organizations to monitor performance comprehensively. Microcall also includes technical support, resources for company news, and opportunities to test the software for free. Key capabilities: CDR reporting AI conversation analytics Advanced queue reports Technical support Integration options Best for: contact center managers and IT teams that need to analyze communication data effectively.
Microcall Details
Microcall's In-App Market Place
Does Microcall have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
8
Mini Apps
1. Metropolis Data Exporter - A plugin that allows users to easily export call data from Microcall for further analysis and reporting.
2. Metropolis Custom Reporting - A mini-app that allows users to create customized reports and dashboards based on their specific business needs.
3. Metropolis VoIP Integration - An add-on that integrates with VoIP systems to provide additional call tracking and analysis features.
4. Metropolis Call Center Metrics - A plugin that focuses on providing detailed analytics for call center performance
including call volumes
agent performance
and more.
5. Metropolis IT Management Integration - A mini-app that integrates with IT management systems to provide insights into network performance and call quality issues.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (CN¥), SEK (kr), NZD (NZ$), KRW (₩)
Pros & Cons
- Real-time call monitoring allows for immediate tracking of call data
- Customizable dashboards provide a clear overview of call center metrics
- Detailed data analysis helps identify cost-saving opportunities
- Integration with VoIP systems streamlines reporting and analysis processes
- Provides insights into call trends and patterns for improved decision-making and customer service
- Limited customization options for report templates
- Steep learning curve for new users
- Pricing may be prohibitive for small businesses
- Occasional bugs or glitches in the software
- Integration with other systems may be challenging
Microcall's Support Options
Email Address
support@metropolis.comContact
1-800-821-6226Documentation
https://metropolis.com/documentationCommunity Forums
https://metropolis.com/community-forumsMicrocall's Alternatives
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