Microsoft Dynamics 365 Customer Engagement logo

Microsoft Dynamics 365 Customer Engagement

by Microsoft
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N/AAvailable globallyCloud
Quick facts
VendorMicrosoft
Year launchedN/A
StatusN/A
LocationMicrosoft Campus, Redmond, Washington, United States
Countries servedGlobal
Languages15
Integrations1+
Free tierN/A
Free trialN/A
Contact salesN/A

About Microsoft Dynamics 365 Customer Engagement

A CRM platform for healthcare that enables personalized patient journeys, care coordination, and data-driven insights. It integrates with Microsoft 365, Azure, and Power BI to support patient engagement and operational efficiency.

Inclusive by Microsoft is a cutting-edge software designed for patient engagement, providing healthcare providers with innovative tools to streamline communication and enhance patient care. One of its standout features is its ability to customize care plans and educational resources based on each patient's individual needs and preferences, promoting inclusivity and personalization in healthcare delivery. The user interface of Inclusive is sleek and intuitive, making it easy for healthcare professionals to navigate through various features and functionalities. The design elements are clean and visually appealing, enhancing the overall user experience and making it accessible for users of all levels of technical expertise. What sets Inclusive apart from its competitors is its robust set of core functionalities, such as secure messaging, appointment scheduling, and telehealth capabilities. These features not only improve patient engagement but also streamline communication between providers and patients, ultimately leading to more efficient and effective healthcare delivery. In terms of performance, Inclusive excels in speed, efficiency, and reliability, even when managing large datasets or complex operations.

Pros & Cons

Pros
  • Seamless integration with the broader Microsoft 365 and Azure ecosystem.
  • Supports personalized patient journey mapping and automated outreach.
  • Provides a unified 360-degree view of patient data for better care coordination.
  • Scalable platform that supports HIPAA-compliant CRM workflows.
Cons
  • Integration with legacy EHR systems can be complex and time-intensive.
  • Steep learning curve for users unfamiliar with the Microsoft Dynamics interface.
  • Pricing for enterprise-level features is typically contact-sales-only.

Features

Key features

Appointment scheduling, Secure messaging, Telehealth services, Personalized health content, Medication management, Symptom tracking, Integration with electronic health records.

Additional features

Patient Education, Appointment Reminder, Two-Way Messaging, Satisfaction Surveys, Care Plan Management, Telemedicine Integration, Health Record Access, Customizable Content, Multilingual Support, Analytics and Reporting.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
15
Interface languages
15
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicHindiBengaliPunjabi

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN🇧🇷BRL🇰🇷KRW🇨🇭CHF🇸🇪SEK🇿🇦ZAR🇦🇪AED

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