About Mida Recorder
Mida Recorder is a call and video recording software from Mida Solutions - a NUSO company [designed to record all voice and video communications]. It combines Mida for Microsoft Teams, Mida for Zoom, and Mida for Professional UC so businesses can monitor and track their unified communications effectively. This solution captures communications from various sub-systems, ensuring comprehensive data collection across different platforms. Mida Recorder supports contact centers and cloud services, providing flexibility for organizations that rely on multiple communication tools. Key capabilities: comprehensive call recording multi-platform support user-friendly interface cloud integration real-time monitoring Best for: contact centers and organizations that need to track voice and video communications.
Mida Recorder Details
Mida Recorder's In-App Market Place
Does Mida Recorder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 1. Ease of Use: The graphical interface is user-friendly, making the system easy to learn and operate.
- 2. Cost-Effectiveness: It's considered a cost-effective recording solution, especially for smaller contact centers.
- 3. Integration with Cisco Environments (CUCM and UCCX): Offers deep integration with Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX) environments.
- 4. Simple Tagging and Re-listening: Provides basic tagging and playback functionalities, sufficient for simple recording needs.
- 5. Multi-Tenant System: Supports multi-tenancy, which is beneficial for service providers or organizations with multiple departments.
- 6. Specific Purpose and Focus: Designed for a specific purpose (basic call recording) and focused on small contact centers, making it suitable for those with limited requirements.
- 1. Bugs: Users have reported finding too many bugs, impacting usability and reliability.
- 2. Dependence on Mida Support: Users often require Mida support intervention to resolve functionality problems, indicating a lack of self-service troubleshooting options.
- 3. Limited Features: Doesn't offer in-depth features beyond basic recording, tagging, and playback.
- 4. Mida-Mediated Installation: Requires Mida's involvement for installation, potentially adding complexity and time to the setup process.
- 5. Cisco Compatibility Only (or Primarily): Primarily compatible with Cisco systems, limiting its applicability for organizations using other unified communication platforms.