Mida Recorder
About Mida Recorder
Mida Recorder is a call and video recording software from Mida Solutions - a NUSO company [designed to record all voice and video communications]. It combines Mida for Microsoft Teams, Mida for Zoom, and Mida for Professional UC so businesses can monitor and track their unified communications effectively. This solution captures communications from various sub-systems, ensuring comprehensive data collection across different platforms. Mida Recorder supports contact centers and cloud services, providing flexibility for organizations that rely on multiple communication tools. Key capabilities: comprehensive call recording multi-platform support user-friendly interface cloud integration real-time monitoring Best for: contact centers and organizations that need to track voice and video communications.
Mida Recorder, developed by Mida Solutions, is a comprehensive call recording software designed to securely capture voice and video communications from multiple sub-systems. It serves as a unified recording platform, supporting various communication technologies such as VoIP, VoLTE, E1, DSS1, GSM-R, and SIP-R. This makes it suitable for a wide range of industries, including contact centers, finance, public administration, transportation, and security & safety. The primary purpose of Mida Recorder is to ensure compliance, quality assurance, and training by recording all inbound and outbound calls. The user interface of Mida Recorder is intuitive and user-friendly. It features a simple search and play console that allows users to easily retrieve and review recordings. The interface is designed to be accessible, even for those who may not be technically inclined, with features like call tagging, note addition, and custom categories for easy management. The design elements and navigation features are streamlined, ensuring that users can quickly find and manage recordings without any hassle. In terms of functionality and features, Mida Recorder stands out with its robust capabilities.
Pros & Cons
- 1. Ease of Use: The graphical interface is user-friendly, making the system easy to learn and operate.
- 2. Cost-Effectiveness: It's considered a cost-effective recording solution, especially for smaller contact centers.
- 3. Integration with Cisco Environments (CUCM and UCCX): Offers deep integration with Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX) environments.
- 4. Simple Tagging and Re-listening: Provides basic tagging and playback functionalities, sufficient for simple recording needs.
- 5. Multi-Tenant System: Supports multi-tenancy, which is beneficial for service providers or organizations with multiple departments.
- 6. Specific Purpose and Focus: Designed for a specific purpose (basic call recording) and focused on small contact centers, making it suitable for those with limited requirements.
- 1. Bugs: Users have reported finding too many bugs, impacting usability and reliability.
- 2. Dependence on Mida Support: Users often require Mida support intervention to resolve functionality problems, indicating a lack of self-service troubleshooting options.
- 3. Limited Features: Doesn't offer in-depth features beyond basic recording, tagging, and playback.
- 4. Mida-Mediated Installation: Requires Mida's involvement for installation, potentially adding complexity and time to the setup process.
- 5. Cisco Compatibility Only (or Primarily): Primarily compatible with Cisco systems, limiting its applicability for organizations using other unified communication platforms.
Features
Key features
Records voice and video communications from various subsystems into a single platform, simplifying access and management.
Supports diverse communication technologies, including VoIP, VoLTE, E1, DSS1, GSM-R, and SIP-R, offering future-proof compatibility.
Allows easy retrieval and playback of recordings from any device, enhancing accessibility and efficiency.
Enables scalability and customization to meet specific business needs and integrate with existing infrastructure.
Enhances security and integrity of recordings through blockchain technology.
Provides a smooth migration path for existing Cisco users, preserving functionality and data.
Additional features
Records voice and video communications from various subsystems into a single platform.
Supports diverse communication technologies (VoIP, VoLTE, E1, DSS1, GSM-R, SIP-R).
Allows easy retrieval and playback of recordings from any device.
Enables scalability and customization.
Enhances security and integrity of recordings.
Provides a smooth migration path for existing Cisco users.
Reduces hardware costs and simplifies deployment.
Enables quick implementation and integration.
Reduces IT overhead and simplifies management.
Stores all recordings in a central location for easy access and management.
Adapts to changing recording needs and business growth.
Records calls in real-time.
Captures all call data through network monitoring.
Supports independent SIP-based recording.
Offers various methods for data collection.
Ensures adherence to data privacy standards.
Enables integration with other systems and applications.
Simplifies the transfer of existing recordings from other platforms.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Mida Recorder
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Mida Recorder
Mida Recorder is a call and video recording software from Mida Solutions - a NUSO company [designed to record all voice and video communications]. It combines Mida for Microsoft Teams, Mida for Zoom, and Mida for Professional UC so businesses can monitor and track their unified communications effectively. This solution captures communications from various sub-systems, ensuring comprehensive data collection across different platforms. Mida Recorder supports contact centers and cloud services, providing flexibility for organizations that rely on multiple communication tools. Key capabilities: comprehensive call recording multi-platform support user-friendly interface cloud integration real-time monitoring Best for: contact centers and organizations that need to track voice and video communications.
Mida Recorder Details
Mida Recorder's In-App Market Place
Does Mida Recorder have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 1. Ease of Use: The graphical interface is user-friendly, making the system easy to learn and operate.
- 2. Cost-Effectiveness: It's considered a cost-effective recording solution, especially for smaller contact centers.
- 3. Integration with Cisco Environments (CUCM and UCCX): Offers deep integration with Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Express (UCCX) environments.
- 4. Simple Tagging and Re-listening: Provides basic tagging and playback functionalities, sufficient for simple recording needs.
- 5. Multi-Tenant System: Supports multi-tenancy, which is beneficial for service providers or organizations with multiple departments.
- 6. Specific Purpose and Focus: Designed for a specific purpose (basic call recording) and focused on small contact centers, making it suitable for those with limited requirements.
- 1. Bugs: Users have reported finding too many bugs, impacting usability and reliability.
- 2. Dependence on Mida Support: Users often require Mida support intervention to resolve functionality problems, indicating a lack of self-service troubleshooting options.
- 3. Limited Features: Doesn't offer in-depth features beyond basic recording, tagging, and playback.
- 4. Mida-Mediated Installation: Requires Mida's involvement for installation, potentially adding complexity and time to the setup process.
- 5. Cisco Compatibility Only (or Primarily): Primarily compatible with Cisco systems, limiting its applicability for organizations using other unified communication platforms.
Mida Recorder's Alternatives
YouWire
YouWire is a social media management platform from GeekFeed that allows users to manage and…
Xtension Recorder
Xtension Recorder is a recording software from Xtension Software that captures audio and video content.…
VPI Capture
VPI Capture is a call recording software from VPI (Voice Print International) designed for the…
Voxjar
Voxjar is a communication software from Voxjar that provides tools for managing voice interactions. It…
