About MiVoice Business
MiVoice Business is a communications software platform from Mitel Networks that supports unified communication and collaboration. It combines voice, video, and messaging capabilities, allowing organizations to simplify their communications across multiple channels. MiVoice Business helps businesses manage calls, conduct video conferences, and share information securely, improving overall communication efficiency. The platform can be deployed on-premises or in the cloud, catering to different business needs. Key capabilities: voice communication video conferencing instant messaging call management reporting and analytics Best for: enterprises and organizations that need a comprehensive solution for internal and external communication.
MiVoice Business is a sophisticated and versatile unified communications platform tailored to meet the needs of modern businesses. Designed by Mitel, this solution streamlines communication processes through a variety of advanced features such as high-quality voice calls, video conferencing, messaging, and collaboration tools. These capabilities help organizations boost productivity, improve customer interactions, and maintain effective communication across teams and locations. The platform offers both flexibility and scalability, making it suitable for businesses of all sizes and sectors. One of the standout attributes of MiVoice Business is its user-friendly interface. The design prioritizes simplicity and accessibility, ensuring that even users with minimal technical expertise can navigate it with ease. Key functionalities such as call history, voicemails, and contact information are prominently displayed on the dashboard, facilitating quick access. The clean, intuitive layout reflects Mitel’s commitment to delivering a seamless user experience. This ease of use enhances adoption rates across organizations and reduces the need for extensive training. The functionality and feature set of MiVoice Business are extensive, catering to a wide range of communication needs.
Pros & Cons
- +Reliability: The system is generally reliable and integrates well with other software applications.
- +Long-term Quality: Users have been satisfied with the service since its inception.
- +Service Availability & Monitoring: Excellent service availability and monitoring.
- +Customer Support: Superb customer support line, great service, and availability.
- −Integration Issues: Problems when integrating the calendars for MiTeam and MiCollab.
- −Hold Functionality: Occasional errors when trying to put a call on hold.
- −Reliability Concerns: Some unreliability in the software, particularly with call notes getting lost.
Features
Key features
- Unified Communications
- Combines voice, video, messaging, and collaboration tools.
- Work from Anywhere
- Access your phone system from any device, anywhere.
- High Reliability
- Ensures minimal downtime and reliable service.
- Rich Integrations
- Integrates with popular CRM, helpdesk, and productivity tools.
- Advanced Features
- Call recording, call routing, IVR, and more.
- Scalable
- Easily scale your phone system as your business grows.
- Secure
- Robust security measures to protect your data.
Additional features
- Voice Calls
- High-quality voice calls with advanced features like call forwarding, call waiting, and voicemail.
- Video Conferencing
- HD video conferencing with screen sharing and recording capabilities.
- Messaging
- SMS and MMS messaging to stay connected with clients and colleagues.
- Call Recording
- Automatically record calls for quality assurance and compliance purposes.
- Call Routing
- Customize call routing to ensure calls are directed to the right people.
- IVR
- Interactive Voice Response to automate call routing and customer self-service.
- Call Queues
- Efficiently manage incoming calls with call queues.
- Call Transfer and Conference
- Easily transfer calls between users or create conference calls.
- Voicemail
- Customizable voicemail system with email notifications.
- Unified Communications Features
- Team Chat
- Real-time messaging and file sharing.
- Remote Access Service
- Secure remote access to your phone system.
- Remote SIP Service
- Connect remote workers to your phone system.
- Omnichannel Messaging
- Unified messaging across multiple channels (voice, SMS, chat).
- Business Features
- CRM Integration
- Seamless integration with popular CRM platforms.
- Helpdesk Integration
- Integration with helpdesk software for efficient ticket management.
- Database Contacts Sync
- Sync contacts from your CRM or other databases.
- Microsoft 365 Integration
- Integrate with Microsoft Teams, Outlook, and Azure AD.
- Remote Archiving
- Securely archive call recordings and other data.
- Windows Active Directory Integration
- Integrate with your existing Active Directory.
- Mobile App
- Access your phone system on the go with the mobile app.
- Softphone
- Make and receive calls directly from your computer.
- WebRTC
- Real-time communication directly from your web browser.
- Advanced Security
- Robust security measures, including encryption and authentication.
- Customizable
- Tailor the phone system to your specific needs.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About MiVoice Business
MiVoice Business is a communications software platform from Mitel Networks that supports unified communication and collaboration. It combines voice, video, and messaging capabilities, allowing organizations to simplify their communications across multiple channels. MiVoice Business helps businesses manage calls, conduct video conferences, and share information securely, improving overall communication efficiency. The platform can be deployed on-premises or in the cloud, catering to different business needs. Key capabilities: voice communication video conferencing instant messaging call management reporting and analytics Best for: enterprises and organizations that need a comprehensive solution for internal and external communication.
MiVoice Business Details
MiVoice Business's In-App Market Place
Does MiVoice Business have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), BRL (R$)
Pros & Cons
- Reliability: The system is generally reliable and integrates well with other software applications.
- Long-term Quality: Users have been satisfied with the service since its inception.
- Service Availability & Monitoring: Excellent service availability and monitoring.
- Customer Support: Superb customer support line, great service, and availability.
- Integration Issues: Problems when integrating the calendars for MiTeam and MiCollab.
- Hold Functionality: Occasional errors when trying to put a call on hold.
- Reliability Concerns: Some unreliability in the software, particularly with call notes getting lost.
MiVoice Business's Support Options
Contact
800-722-1301MiVoice Business's Alternatives
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