Mojo Helpdesk logo
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Software Status:Active

About Mojo Helpdesk

Mojo Helpdesk is a helpdesk software from Metadot that provides support ticket management. It includes features like ticket tracking, customer support reporting, and a knowledge base so teams can efficiently manage inquiries and improve customer satisfaction. This platform supports multiple ticket types and customizable workflows, allowing businesses to tailor their support processes. Users can also benefit from automation tools to handle repetitive tasks and improve response times. Key capabilities: ticket management reporting tools knowledge base automation features multi-channel support Best for: customer support teams that need to manage and resolve service requests effectively.

Mojo Helpdesk Details

Vendor
Metadot
Year Launched
Location
Austin, TX (HQ) 14400 Piper Glen Drive Austin, Texas 78738-6528 USA
Deployment
cloud, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Users
IT Support Technicians, Customer Service Representatives, Facility and Maintenance Managers, Product Managers, HR Personnel, Software Support Teams, Help Desk and Support Agents, Asset Management Teams
Industries Served
Growing Businesses, E-commerce, Education, Healthcare
Tags
Customer Service, Help Desk

Mojo Helpdesk's In-App Market Place

Does Mojo Helpdesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (CHF), SEK (kr), DKK (kr), NOK (kr)

Pros & Cons

  • Easy to set up and use
  • User-friendly for teams and staff onboarding
  • Regular updates with valuable new features
  • Outstanding customer support when needed
  • Effective email notifications for emergency alerts
  • Helps review and improve service performance
  • Reporting/export features are limited
  • Occasional spam ticket issues
  • Missed appointments from support team
  • Email notifications lack ticket title
  • Some users struggle with login interface

Mojo Helpdesk's Support Options

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