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MSM

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Software Status:Active

About MSM

MSM is a software platform from Microsoft that explores Microsoft products and services and support for the home or business. It provides global access, Microsoft 365 integration, and features like Bing Wallpaper and Microsoft Edge so users can find and utilize the full range of Microsoft offerings. This platform is designed to connect individuals with tools that improve productivity and collaboration within both personal and professional environments. Users can shop for essential Microsoft products, access support resources, and stay informed about the latest features. Key capabilities: global access Microsoft 365 integration Bing Wallpaper Microsoft Edge product support Best for: individuals and businesses that need comprehensive support and resources for Microsoft products.

MSM Details

Vendor
Marval Software
Year Launched
1989
Location
Unit 1, Orion Park, Orion Way, Kettering, Northamptonshire NN15 6PP, GB
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
IT Professionals, Help Desk Technicians, System Administrators, IT Managers
Industries Served
Healthcare, Education, Finance, Retail, Government, Manufacturing, Technology
Tags
ITSM platform, Enterprise Service Management, incident management, asset and CMDB, workflow automation, self‑service portals, service catalogue, SLA tracking, reporting dashboards, compliance, ITIL aligned, ISO/IEC 20000 ready

MSM's In-App Market Place

Does MSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R)

Pros & Cons

  • Standardises service processes across IT and non‑IT teams for better cross‑department collaboration.
  • Built‑in support for well‑recognised best practices aligned with ITIL and ISO/IEC 20000 standards.
  • Flexible deployment options let organisations choose cloud or on‑premise based on needs.
  • Dashboards and analytics help leaders make data‑driven decisions and improve service performance.
  • Self‑service and mobile access empower users to resolve issues and track requests independently.
  • Full adoption may require training, especially for teams new to structured service management.
  • Smaller teams without formal service processes might find the breadth of features more than needed.
  • Customisation and integration work may involve planning and support from internal or external resources.
  • Initial licensing or subscription pricing can be significant depending on scale and deployment.

MSM's Support Options

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