About MSM
MSM is a software platform from Microsoft that explores Microsoft products and services and support for the home or business. It provides global access, Microsoft 365 integration, and features like Bing Wallpaper and Microsoft Edge so users can find and utilize the full range of Microsoft offerings. This platform is designed to connect individuals with tools that improve productivity and collaboration within both personal and professional environments. Users can shop for essential Microsoft products, access support resources, and stay informed about the latest features. Key capabilities: global access Microsoft 365 integration Bing Wallpaper Microsoft Edge product support Best for: individuals and businesses that need comprehensive support and resources for Microsoft products.
MSM by Marval Global is a robust IT service management platform designed to provide organisations with a comprehensive, scalable solution for managing incidents, service requests, changes, assets, and overall IT operations. It is built to support ITIL-aligned processes, offering tools for incident and problem management, request fulfilment, change and release management, asset and configuration tracking, and SLA monitoring, all within a highly configurable framework. One of its standout features is the no-code configuration capability, which allows organisations to customise workflows, forms, and dashboards without extensive technical expertise, making deployment and ongoing adjustments more straightforward. MSM also provides a web-based self-service portal and mobile access, enabling end users to submit tickets, track progress, and access knowledge articles easily, which reduces support team workloads and improves response times. The platform includes robust reporting and analytics tools, delivering actionable insights into service performance, resource utilisation, and compliance, supporting data-driven decision-making. Available as both cloud-hosted and on-premise solutions, MSM accommodates different organisational security and operational requirements.
Pros & Cons
- +Standardises service processes across IT and non‑IT teams for better cross‑department collaboration.
- +Built‑in support for well‑recognised best practices aligned with ITIL and ISO/IEC 20000 standards.
- +Flexible deployment options let organisations choose cloud or on‑premise based on needs.
- +Dashboards and analytics help leaders make data‑driven decisions and improve service performance.
- +Self‑service and mobile access empower users to resolve issues and track requests independently.
- −Full adoption may require training, especially for teams new to structured service management.
- −Smaller teams without formal service processes might find the breadth of features more than needed.
- −Customisation and integration work may involve planning and support from internal or external resources.
- −Initial licensing or subscription pricing can be significant depending on scale and deployment.
Features
Key features
- Integrated Service Management Platform
- A comprehensive IT Service Management (ITSM) and Enterprise Service Management (ESM) solution that standardises service delivery and operations across departments.
- Incident, Request & Change Management
- Provides tools to track incidents, fulfil requests, and manage changes with measurable outcomes.
- Asset and Configuration Management
- Includes a configuration management database (CMDB), asset tracking, stock control, and resource workload management.
- Workflow Automation & Customisation
- Allows teams to automate processes with drag‑and‑drop workflows and rules without coding.
- Self‑Service & Web/Mobile Access
- Supports web‑based self‑service portals and mobile interfaces to let users submit and manage service requests easily.
Additional features
- Performance Reporting & Dashboards
- Provides real‑time insights, analytics, KPIs, satisfaction surveys, and cost reports to drive improvement.
- Service Catalogue and Portfolio Management
- Helps organisations define and share service offerings across operations.
- Governance, Compliance & SLA Tracking
- Includes tools for SLA, OLA and underpinning contract tracking, risk assessment, and compliance support.
- Knowledge Management
- Stores documentation, FAQs, known error records, and workarounds to boost productivity and self‑help.
- Supplier and Financial Management
- Lets teams manage suppliers, contracts, budgets, and financial aspects tied to service delivery.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About MSM
MSM is a software platform from Microsoft that explores Microsoft products and services and support for the home or business. It provides global access, Microsoft 365 integration, and features like Bing Wallpaper and Microsoft Edge so users can find and utilize the full range of Microsoft offerings. This platform is designed to connect individuals with tools that improve productivity and collaboration within both personal and professional environments. Users can shop for essential Microsoft products, access support resources, and stay informed about the latest features. Key capabilities: global access Microsoft 365 integration Bing Wallpaper Microsoft Edge product support Best for: individuals and businesses that need comprehensive support and resources for Microsoft products.
MSM Details
MSM's In-App Market Place
Does MSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R)
Pros & Cons
- Standardises service processes across IT and non‑IT teams for better cross‑department collaboration.
- Built‑in support for well‑recognised best practices aligned with ITIL and ISO/IEC 20000 standards.
- Flexible deployment options let organisations choose cloud or on‑premise based on needs.
- Dashboards and analytics help leaders make data‑driven decisions and improve service performance.
- Self‑service and mobile access empower users to resolve issues and track requests independently.
- Full adoption may require training, especially for teams new to structured service management.
- Smaller teams without formal service processes might find the breadth of features more than needed.
- Customisation and integration work may involve planning and support from internal or external resources.
- Initial licensing or subscription pricing can be significant depending on scale and deployment.
MSM's Support Options
Email Address
support@msm.microsoft.comDocumentation
https://docs.msm.microsoft.comCommunity Forums
https://community.msm.microsoft.comMSM's Alternatives
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