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Software Status:Active

About MyCallCloud

MyCallCloud is a communication software from MyCallCloud that provides voice and video communication solutions for businesses. It combines features like call management, video conferencing, and messaging to support effective collaboration among teams. The platform allows users to connect from various devices and offers integrations with other essential business tools for simplified workflows. MyCallCloud also provides reliable security measures to protect communications and data. Key capabilities: call analytics team messaging video conferencing mobile accessibility integration with CRM systems Best for: businesses and organizations that need reliable communication tools for remote work and team collaboration.

MyCallCloud Details

Vendor
MyCallCloud
Year Launched
2011
Location
4045 Wadsworth Blvd., Suite 260 Wheat Ridge, CO 80033
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Small business to enterprise with 10-150 agents
Industries Served
Banking, Education Management, Health and Wellness, Marketing and Advertising, Electrical/Electronic Manufacturing, Recreation and Services
Tags
Call Center, My Call Cloud

MyCallCloud's In-App Market Place

Does MyCallCloud have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Reliability & Scalability: High uptime and robust infrastructure.
  • Comprehensive Features: Offers a wide range of tools for both inbound and outbound call centers.
  • Cloud-Based: Easy access and scalability from anywhere.
  • User-Friendly Interface: Simple and intuitive design.
  • Support for Remote Agents: Works well with home-based teams.
  • Updates are delayed, with a need for more business-centric feature releases.
  • Occasional minor bugs cause operational issues.
  • Unprofessional behavior, including sudden price hikes and service termination.
  • Poor customer service after the trial period, especially when attempting to discontinue services.
  • Lack of responsiveness from the support team when trying to cancel or get a refund.

MyCallCloud's Support Options

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