About MyHotel
MyHotel is a hotel management software from Oracle that supports hospitality operations. It combines property management, booking engine, and guest relationship management so hotel staff can manage reservations and guest interactions efficiently. The platform includes tools for front desk operations, reporting, and invoicing, providing comprehensive solutions for hotel management. MyHotel is designed to help users maintain high levels of service and organization. It integrates various functionalities to reduce operational complexities. Key capabilities: property management booking management guest communication reporting tools invoicing automation Best for: hotel operators that need to manage guest services and reservations effectively.
MyHotel is a premier "Guest-First" technology that has redefined hospitality in Latin America. It is not just a review tracker; it is a service recovery engine. By using AI to digest thousands of guest comments, it gives hotel owners clear, actionable data on exactly where their operations are failing. It is the ideal choice for mid-sized to large hotel chains that want to improve their online ranking on TripAdvisor and Google while automating the tedious process of guest communication.
Pros & Cons
- +Seamlessly connects with most modern Property Management Systems (PMS).
- +Guests are contacted through their preferred channels
- +The AI sentiment analysis and reply suggestions reduces the time spent on manual review management.
- +Offers superior support and compliance for the Latin American market
- −Requires a sales interaction to get a baseline cost
- −It does not handle check-ins, inventory, or room billing
Features
Key features
- AI Reply Suggestions
- Generates personalized responses to reviews using AI to save staff time.
- In-Stay Surveys
- Captures feedback while the guest is still on-property for real-time service recovery.
- Semantic Analysis
- Breaks down reviews by category (e.g., cleanliness, staff, breakfast) to show which department needs improvement.
- Real-Time Alerts
- Push notifications for negative reviews or low survey scores sent directly to relevant managers.
- Workflow Automation
- Assigns tasks to specific team members based on the type of feedback received.
- Multi-Property Dashboard
- Consolidated reporting for hotel groups to compare performance across different locations.
- TripAdvisor Review Partnering
- Direct integration to encourage survey respondents to publish their feedback on TripAdvisor.
- Ticketing System
- Tracks the "life cycle" of a guest complaint from the moment it is logged until it is closed.
Additional features
- AI Reply Suggestions
- Generates personalized responses to reviews using AI to save staff time.
- In-Stay Surveys
- Captures feedback while the guest is still on-property for real-time service recovery.
- Semantic Analysis
- Breaks down reviews by category (e.g., cleanliness, staff, breakfast) to show which department needs improvement.
- Real-Time Alerts
- Push notifications for negative reviews or low survey scores sent directly to relevant managers.
- Workflow Automation
- Assigns tasks to specific team members based on the type of feedback received.
- Multi-Property Dashboard
- Consolidated reporting for hotel groups to compare performance across different locations.
- TripAdvisor Review Partnering
- Direct integration to encourage survey respondents to publish their feedback on TripAdvisor.
- Ticketing System
- Tracks the "life cycle" of a guest complaint from the moment it is logged until it is closed.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MyHotel
MyHotel is a hotel management software from Oracle that supports hospitality operations. It combines property management, booking engine, and guest relationship management so hotel staff can manage reservations and guest interactions efficiently. The platform includes tools for front desk operations, reporting, and invoicing, providing comprehensive solutions for hotel management. MyHotel is designed to help users maintain high levels of service and organization. It integrates various functionalities to reduce operational complexities. Key capabilities: property management booking management guest communication reporting tools invoicing automation Best for: hotel operators that need to manage guest services and reservations effectively.
MyHotel Details
MyHotel's In-App Market Place
Does MyHotel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
CLP (), USD ($)
Pros & Cons
- Seamlessly connects with most modern Property Management Systems (PMS).
- Guests are contacted through their preferred channels
- The AI sentiment analysis and reply suggestions reduces the time spent on manual review management.
- Offers superior support and compliance for the Latin American market
- Requires a sales interaction to get a baseline cost
- It does not handle check-ins, inventory, or room billing
MyHotel's Support Options
Email Address
support@myhotel.comContact
1-800-123-4567Documentation
https://docs.myhotel.comCommunity Forums
https://community.myhotel.comChatbot
Available
