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MyQuality

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About MyQuality

MyQuality is a quality management software from JLodge that supports organizations in maintaining compliance and improving operational efficiency. It provides features such as document control, audit management, and corrective action tracking so users can ensure quality standards are met consistently. This software is designed to help businesses monitor and improve their processes while identifying areas for improvement. MyQuality also allows users to generate reports and analyze data to support decision-making. Key capabilities: document control audit management corrective action tracking reporting data analysis Best for: quality managers and compliance officers that need to maintain standards and manage audits efficiently.

MyQuality Details

Vendor
JLodge
Year Launched
Location
Qualtrics headquarters: 333 W River Park Drive, Provo, UT 84604, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese, Korean, Russian
Users
Quality Analyst, Call Center Manager, Team Supervisor, Agent Trainer, Compliance Officer
Industries Served
Healthcare, Education, Finance, Retail, Telecomunication, Hospitality
Tags
Call Recording, Quality Management, Customer Experience, Compliance, Training, Feedback, Analytics, Communication, Workflow Integration, Reporting.

MyQuality's In-App Market Place

Does MyQuality have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

6

Mini Apps

1. MyQuality Analytics Plugin - This add-on provides advanced analytics and reporting capabilities for call recording and quality management data in MyQuality.

2. MyQuality Speech Analytics Integration - This plugin integrates speech analytics technology into MyQuality

allowing users to analyze and extract insights from recorded phone calls.

3. MyQuality Team Collaboration App - This mini-app facilitates team collaboration and communication within MyQuality

enabling users to work together more effectively on quality management tasks.

4. MyQuality Performance Dashboard Widget - This widget displays key performance metrics and KPIs for call recordings and quality management processes in a visually appealing dashboard format.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽), ZAR (R)

Pros & Cons

  • Offers real-time monitoring and evaluations of customer interactions
  • Provides comprehensive insights through advanced analytics and reporting tools
  • Helps improve agent performance and customer satisfaction
  • Enables easy identification of training needs and opportunities for improvement
  • Increases efficiency in quality management processes
  • Integrates seamlessly with existing systems and workflows
  • Limited customizability of quality evaluation forms
  • Steep learning curve for new users
  • Integration with other systems can be challenging
  • High cost for smaller businesses

MyQuality's Support Options

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