NetResults Tracker logo

NetResults Tracker

by NetResults · Since 1997
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorNetResults
Year launched1997
StatusActive
LocationNetResults Corporation P.O. Box 61957 Sunnyvale, CA 94088 USA
Countries servedGlobal
Languages5
Integrations1+
Free tierN/A
Free trialN/A
Contact salesN/A

About NetResults Tracker

NetResults Tracker is a web-based collaboration software from NetResults for bug tracking, issue tracking, defect tracking, call tracking, change management, and workflow. It combines features such as issue management, workflow automation, and reporting tools so teams can manage defects and issues efficiently. The platform supports real-time collaboration, enabling teams to communicate and resolve issues effectively. It is suitable for various industries requiring thorough tracking and management of software issues. Key capabilities: bug tracking issue tracking call tracking change management workflow automation Best for: software development teams that need to manage and resolve defects systematically.

NetResults Tracker stands out as a robust, web-based collaboration software designed to optimize help desk operations through its diverse and powerful feature set. Whether addressing issue tracking, bug reporting, change management, or knowledge base development, the software proves to be a versatile solution for organizations seeking efficiency and accountability in their operations. Its design accommodates a wide range of users, making it suitable for businesses across various industries, from IT service providers to customer support teams. A notable strength of NetResults Tracker lies in its user interface. The software is intuitive and accessible, featuring a clean and organized layout that simplifies navigation. The ticket-based system employed by NetResults Tracker ensures seamless tracking and management of support requests. With this clarity, users can effectively assign, prioritize, and monitor tasks, enabling better communication and accountability within teams. The interface caters to users of all technical levels, reducing the learning curve for basic operations and making the platform inclusive for diverse teams. However, mastering advanced features and customization can require additional time and effort, highlighting a potential area for improvement.

Pros & Cons

Pros
  • User-friendly interface
  • Comprehensive feature set
  • Robust integration capabilities
  • Reliable performance
  • Excellent customer support
Cons
  • Steep learning curve for advanced features
  • Customization options can be complex

Features

Key features

Issue Tracking

Track bugs, defects, business issues, enhancement requests, etc.

Workflow Management

Automate routing and notifications for issue resolution.

Process Enforcement

Manage and enforce company processes for resolving issues.

Collaboration

Capture discussions and share knowledge among team members.

Accountability

Maintain a history and audit trail for all actions taken.

Additional features

Issue Tracking

Track bugs, defects, business issues, enhancement requests, etc.

Workflow Management

Automate routing and notifications for issue resolution.

Process Enforcement

Manage and enforce company processes for resolving issues.

Collaboration

Capture discussions and share knowledge among team members.

Accountability

Maintain a history and audit trail for all actions taken.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
5
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL

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