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NetSupport ServiceDesk

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Software Status:Active

About NetSupport ServiceDesk

NetSupport ServiceDesk is a helpdesk software/platform from NetSupport that supports IT service management. It combines incident management, self-service portal, and knowledge base functionality so organizations can manage support tickets efficiently. The software includes a reliable reporting tool that allows for detailed analysis of service desk operations and performance metrics. Additionally, it provides a customizable workflow to cater to specific organizational needs. Key capabilities: incident management self-service portal knowledge base reporting tools customizable workflows Best for: IT departments that need to manage and resolve service requests effectively.

NetSupport ServiceDesk Details

Vendor
NetSupport
Year Launched
1989
Location
NetSupport Ltd, NetSupport House, Towngate East, Market Deeping, Peterborough, United Kingdom
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese, Russian, Japanese, Chinese, Korean, Arabic.
Users
Any organisation of any size and in any industry can enjoy IT support/helpdesk and ticketing tools.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Remote Control Software, ITIL Helpdesk Solutions, Classroom Management Solutions, IT Asset Management Software, Desktop Notification Software, Desktop Protection Software, and Safeguarding tools

NetSupport ServiceDesk's In-App Market Place

Does NetSupport ServiceDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), INR (₹)

Pros & Cons

  • 1. Streamlined ticket management system for efficient issue tracking
  • 2. Automated prioritization of tickets based on urgency
  • 3. Ability to create knowledge base for common issues, reducing resolution time
  • 4. Integration with IT infrastructure for seamless service desk operations
  • 5. Customizable reporting and analytics for monitoring performance and identifying areas for improvement
  • 1. Steeper learning curve for new users
  • 2. Limited customization options for reports and dashboards
  • 3. Slow performance when handling large volumes of tickets
  • 4. Lack of integration with other popular software tools
  • 5. Difficulty in setting up and configuring advanced features

NetSupport ServiceDesk's Support Options

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