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NeuQs Free Helpdesk

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Software Status:Active

About NeuQs Free Helpdesk

NeuQs Free Helpdesk is a helpdesk software from Neustro Consulting designed for managing customer support inquiries. It combines ticket management, knowledge base, and reporting features so businesses can efficiently handle support requests. This software provides users with tools to track issues, create a self-service portal for common inquiries, and analyze support performance through detailed reports. NeuQs Free Helpdesk is suitable for small to medium-sized businesses looking to improve their customer service operations without incurring costs. Key capabilities: ticket management knowledge base reporting user roles email integration Best for: businesses that need a cost-effective solution for managing customer support inquiries.

NeuQs Free Helpdesk Details

Vendor
Neustro Consulting
Year Launched
Location
Alloy Software, Inc. 4733 Bethesda Avenue, Suite 200 Bethesda, MD 20814 USA
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch.
Users
Manager, IT Professional, Support Technician, Customer Service Representative
Industries Served
Customer Service, Help Desk, ITSM, Knowledge Management, Remote Support, Review Management
Tags
Customer Service, Help Desk, ITSM, Knowledge Management, Remote Support, Review Management

NeuQs Free Helpdesk's In-App Market Place

Does NeuQs Free Helpdesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

1. Asset Management: Track and manage your company's assets within the helpdesk system.

2. Custom Ticket Fields: Add custom fields to tickets to capture specific information unique to your organization.

3. SLA Management: Set up and manage service level agreements with customers to ensure timely resolution of issues.

4. Reporting and Analytics: Generate reports and analyze data to gain insights into helpdesk performance and customer satisfaction.

5. Integration with Email: Easily convert incoming emails into helpdesk tickets for efficient issue resolution.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), JPY (¥), AUD ($)

Pros & Cons

  • Easy to use interface for both technicians and end users
  • Customizable ticket forms and workflows to suit specific needs
  • Knowledge base integration for quick access to solutions
  • Remote support capabilities for efficient troubleshooting
  • Ability to manage and track customer reviews and feedback
  • Limited features compared to paid versions
  • Interface can be cluttered and overwhelming
  • Steeper learning curve for new users
  • Limited customization options
  • Lack of integration with other software tools

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