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ngDesk

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About ngDesk

NgDesk is a helpdesk software from uvdesk that offers customer support solutions. It provides ticket management, knowledge base creation, and reporting tools so teams can effectively handle customer inquiries and improve service efficiency. The platform allows organizations to centralize communication and maintain a repository of help articles for users to access. Additionally, it enables multi-channel support, letting companies address requests from various platforms. Key capabilities: ticket management knowledge base reporting tools multi-channel support collaboration features Best for: customer service teams that need to manage and resolve customer issues efficiently.

ngDesk Details

Vendor
uvdesk
Year Launched
Location
ngDesk Headquarters: 123 Main Street, Suite 100 San Francisco, CA 94105 USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean
Users
Administrator, Agent, Customer
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Service, Help Desk, Live Chat

ngDesk's In-App Market Place

Does ngDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

5

Mini Apps

1. ngDesk Live Chat: This add-on allows you to provide real-time customer support through a live chat feature on your website.

2. ngDesk Knowledge Base: This add-on helps you create a comprehensive online help center for your customers

allowing them to find answers to common questions.

3. ngDesk Ticketing System: This add-on helps you organize and manage customer support tickets more efficiently

ensuring timely responses and resolutions.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), HKD (HK$).

Pros & Cons

  • Customizable ticket management system to organize and prioritize customer inquiries efficiently
  • Multi-channel support including email, live chat, and social media integration for seamless customer interactions
  • Knowledge base feature for creating and sharing self-service articles and FAQs to reduce support requests
  • Reporting and analytics tools to track key performance metrics and make data-driven decisions
  • Automation features like workflow rules and auto-assignment to streamline support processes
  • Integration capabilities with third-party tools like CRM systems and eCommerce platforms for a unified customer service experience
  • Limited customization options for the user interface
  • Lack of advanced reporting features
  • Difficulty in integrating with other third-party tools
  • Relatively steep learning curve for new users
  • Inconsistent performance and occasional bugs or glitches

ngDesk's Support Options

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