About NICE
NICE is an enterprise customer experience (CX) AI platform. It provides tools for orchestrating human and AI agents, automating customer service, and empowering workforces to deliver intelligent experiences at scale.
NICE provides a comprehensive, AI-powered platform for enterprise customer experience (CX). Its flagship offering, CXone, is a cloud-native solution designed to unify and optimize all aspects of customer interaction. The platform focuses on three core pillars: Agentic Experience Automation for proactive, AI-driven customer resolutions; Engagement Orchestration for seamless omnichannel journeys; and Workforce Empowerment to enhance agent performance with AI tools. NICE supports extensive customization through pre-built integrations, a partner marketplace, and robust developer APIs. The platform is designed for large-scale operations, emphasizing security, reliability, and compliance. While detailed pricing is not public, NICE positions itself as a leader in the Contact Center as a Service (CCaaS) space, targeting businesses looking to transform their customer service with AI.
Pros & Cons
- Provides a comprehensive, all-in-one AI platform for enterprise customer experience.
- Offers extensive tools for automating customer service and empowering human agents.
- Features a robust set of integrations, APIs, and a partner marketplace for customization.
- Strong focus on enterprise-grade security, reliability, and compliance.
- Includes advanced analytics and AI-driven insights from 100% of customer interactions.
- Pricing is not publicly available and requires contact with the sales team.
- The platform's complexity and extensive features may present a steep learning curve.
- Primarily focused on large enterprises, which may make it less suitable for small businesses.
Features
Key features
Deploys AI to resolve customer needs instantly and proactively, including self-service and sales/marketing agents.
Uses AI-driven routing and omnichannel capabilities to streamline service journeys across the enterprise.
Provides real-time AI assistance, workforce management, quality management, and performance analytics to improve agent effectiveness.
Offers a marketplace (CXexchange), pre-built integrations, and developer tools (APIs/SDKs) to connect with business systems.
Built on an open-cloud architecture designed for reliability, security, and compliance in enterprise AI operations.
Additional features
Automates customer intent through fulfillment with agentic AI.
Activates enterprise knowledge to increase self-resolution rates.
Reduces wait times and boosts conversions with smart customer-agent matching.
Provides automated phone self-service and call routing.
Includes AI-based forecasting and scheduling to manage SLAs and costs.
Evaluates 100% of interactions with AI to enable effective agent coaching.
Gains AI-powered insights from all interactions to drive continuous improvement.
Provides an AI companion to drive productivity and engagement for customer service staff.
Pricing
Monthly plans
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Screen Recording
- Quality Management
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Screen Recording
- Quality Management
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Workforce Management
- Performance Management
- Voice and Digital Channels
- Omnichannel Routing
- AI Routing
- Workforce Management
- Performance Management
- Voice of the Customer
- Interaction Analytics
- Automated Summary
- AI Platform
- Copilot for Agents
- Copilot for Supervisors
- Copilot for Leaders
- Interaction Analytics
- Automated Summary
- Gamification
- Employee Knowledge Portal
Countries & Languages
Interface languages
Billing currencies
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About NICE
NICE is an enterprise customer experience (CX) AI platform. It provides tools for orchestrating human and AI agents, automating customer service, and empowering workforces to deliver intelligent experiences at scale.
NICE Details
NICE's In-App Market Place
Does NICE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Screen Recording
- Quality Management
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Screen Recording
- Quality Management
- Voice and Digital Channels
- Omnichannel Routing
- Proactive Web Engagement
- Recording and Compliance
- AI Routing
- Outbound Engagement
- Workforce Management
- Performance Management
- Voice and Digital Channels
- Omnichannel Routing
- AI Routing
- Workforce Management
- Performance Management
- Voice of the Customer
- Interaction Analytics
- Automated Summary
- AI Platform
- Copilot for Agents
- Copilot for Supervisors
- Copilot for Leaders
- Interaction Analytics
- Automated Summary
- Gamification
- Employee Knowledge Portal
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), SGD (S$), INR (₹), RUB (₽), MXN (Mex$), HKD (HK$), TRY (₺), ZAR (R), BRL (R$), IDR (Rp), KRW (₩), USD
Pros & Cons
- Provides a comprehensive, all-in-one AI platform for enterprise customer experience.
- Offers extensive tools for automating customer service and empowering human agents.
- Features a robust set of integrations, APIs, and a partner marketplace for customization.
- Strong focus on enterprise-grade security, reliability, and compliance.
- Includes advanced analytics and AI-driven insights from 100% of customer interactions.
- Pricing is not publicly available and requires contact with the sales team.
- The platform's complexity and extensive features may present a steep learning curve.
- Primarily focused on large enterprises, which may make it less suitable for small businesses.
NICE's Support Options
NICE's Alternatives
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