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NinjaChat

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Software Status:Active

About NinjaChat

NinjaChat is a live chat software from NinjaOutreach that provides real-time communication solutions for businesses. It offers features like chat automation, customer tracking, and integration with popular platforms so companies can improve customer engagement. The software allows businesses to respond quickly to customer inquiries and monitor interactions for better service quality. NinjaChat supports team collaboration by allowing multiple agents to handle queries and provides analytics for performance tracking. Key capabilities: chat automation customer tracking multi-agent support platform integration analytics Best for: businesses that need effective customer support and engagement solutions.

NinjaChat Details

Vendor
NinjaOutreach
Year Launched
Location
Headquarters: Ninja Outreach, 865 Market St, San Francisco, CA 94103, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese
Users
Administrator, Customer Support Representative, Sales Representative, Marketing Manager, Customer Success Manager.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Communications Management, Customer Engagement, Customer Satisfaction, Customer Service, Customer Support, Live Chat

NinjaChat's In-App Market Place

Does NinjaChat have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. NinjaOutreach Email Finder: A tool that helps you find email addresses for your contacts

leads

and prospects directly within NinjaChat.

2. NinjaOutreach Email Outreach: Manage and track your email communication with customers and leads through personalized templates and follow-ups.

3. NinjaOutreach Social Media Integrations: Connect your social media accounts to NinjaChat for seamless communication with customers across various platforms.

4. NinjaOutreach AI Chatbot: Automate responses to common customer inquiries using artificial intelligence

freeing up your team to focus on more complex issues.

5. NinjaOutreach Analytics Dashboard: Monitor and analyze key metrics related to customer engagement

satisfaction

and support performance within NinjaChat.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), SGD ($), HKD ($), NZD ($), INR (₹), MXN ($), BRL (R$)

Pros & Cons

  • Increases customer engagement by providing a live chat option for immediate assistance
  • Enhances customer satisfaction by offering real-time support and personalized interaction
  • Improves customer communication management by centralizing all conversations in one platform
  • Boosts customer support efficiency with features such as canned responses and chatbots
  • Helps businesses build relationships with customers through proactive outreach and follow-up support.
  • Limited customization options for the chat widget
  • Lack of integration with popular CRM platforms
  • Limited reporting and analytics capabilities
  • Occasional glitches or technical issues with the chat functionality
  • High pricing for advanced features and add-ons
  • Inability to support multiple languages for international customer support.

NinjaChat's Support Options

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