NovelVox Unified Agent Desktop
About NovelVox Unified Agent Desktop
NovelVox Unified Agent Desktop is a software platform from NovelVox that supports contact center agents in managing customer interactions efficiently. It combines features such as multi-channel integration, real-time reporting, and customer relationship management tools so agents can handle inquiries from various channels effectively. This platform allows agents to access customer information instantly, improving response times. It also provides analytics to help with performance evaluation, ensuring agents have the necessary data to improve service quality. Key capabilities: multi-channel integration real-time reporting CRM integration performance analytics customizable dashboards Best for: contact center agents that need an all-in-one solution for managing customer communications.
The NovelVox Unified Agent Desktop is a comprehensive contact center solution designed to enhance customer interactions and improve operational efficiency. It consolidates multiple applications into a single interface, giving agents access to essential customer details such as name, address, past transactions, and ticket status. This unified view enables personalized and efficient service, significantly reducing Average Handling Time (AHT) and improving First Call Resolution (FCR). The software is highly adaptable, offering industry-specific templates and customizable layouts tailored to various sectors like banking, healthcare, retail, and telecom. With deployment options spanning cloud, on-premise, and hybrid models, businesses can easily align the solution with their security and operational needs. Seamless integration with major third-party applications and CRMs, including Salesforce, Zendesk, Hubspot, and Oracle, is one of the platform’s standout features. This connectivity unifies customer data from disparate systems, allowing agents to resolve queries faster and with greater accuracy. Additional tools such as call control capabilities, real-time reporting, and performance dashboards further streamline operations and provide actionable insights for supervisors and agents alike.
Pros & Cons
- +Unified interface for simplified workflows.
- +Extensive integration options.
- +Customizable and scalable.
- +Multi-channel support.
- −Pricing not readily available.
- −Learning curve for advanced customizations.
Features
Key features
- Single Interface Access
- Consolidates multiple applications for streamlined operations.
- Personalized Service
- Displays customer details to deliver tailored interactions.
- Real-Time Reporting
- Offers performance metrics and historical data for informed decision-making.
- Customizable Layout
- Drag-and-drop interface customization for branding needs.
- Scalability
- Easily deployable across new locations as operations expand.
Additional features
- Unified View
- Combines data from multiple systems into a single screen.
- Call Control Capabilities
- Functions like call transfer, hold, and ACD state control.
- Agent Collaboration
- Allows agents to chat internally for quicker resolutions.
- Templates for Industries
- Offers templates tailored for sectors like healthcare, retail, and telecom.
- Integration Library
- Extensive integrations with contact center platforms and CRMs.
- Visual IVR and Chatbots
- Enhances customer experience with AI-driven tools.
- Supervisor Monitoring
- Tools to track and optimize agent performance.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About NovelVox Unified Agent Desktop
NovelVox Unified Agent Desktop is a software platform from NovelVox that supports contact center agents in managing customer interactions efficiently. It combines features such as multi-channel integration, real-time reporting, and customer relationship management tools so agents can handle inquiries from various channels effectively. This platform allows agents to access customer information instantly, improving response times. It also provides analytics to help with performance evaluation, ensuring agents have the necessary data to improve service quality. Key capabilities: multi-channel integration real-time reporting CRM integration performance analytics customizable dashboards Best for: contact center agents that need an all-in-one solution for managing customer communications.
NovelVox Unified Agent Desktop Details
NovelVox Unified Agent Desktop's In-App Market Place
Does NovelVox Unified Agent Desktop have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF, CNY, INR (₹), RUB (₽)
Pros & Cons
- Unified interface for simplified workflows.
- Extensive integration options.
- Customizable and scalable.
- Multi-channel support.
- Pricing not readily available.
- Learning curve for advanced customizations.
NovelVox Unified Agent Desktop's Support Options
Email Address
marketing@novelvox.comContact
+1 928 864 5100NovelVox Unified Agent Desktop's Alternatives
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