About Novo Solutions
Novo Solutions is a knowledge management software from Novo Solutions that supports organizations in managing internal knowledge and information. It includes features such as document management, workflow automation, and reporting tools so teams can facilitate better communication and decision-making. The platform enables users to create, store, and share knowledge efficiently while ensuring compliance with industry standards. Novo Solutions also provides customizable templates and user-friendly interfaces to improve user engagement. Key capabilities: document management workflow automation reporting tools customizable templates user-friendly interface Best for: organizations that need a centralized platform for knowledge sharing and management.
Novo Solutions by Novo Solutions Inc. is a help desk software that provides a robust platform tailored to streamline service management and information access across public sector organizations and other service-driven teams. Its primary purpose is to empower departments such as IT, public works, sanitation, parks and recreation, and administrative units to effectively manage tickets, track work orders, and share knowledge both internally and with citizens. One of the software's key strengths is its flexibility, allowing different departments to tailor the system according to their workflows. Some standout features include a centralized knowledge base, asset management, mobile work order tracking, citizen request portals, and customizable forms—all essential components for municipalities and service-oriented organizations aiming to enhance operational efficiency and transparency. The user interface of Novo Solutions is clean and structured, designed with usability in mind for both technical and non-technical users. The dashboard is logically arranged, offering quick access to key tools like ticketing, work orders, knowledge base, and reports.
Pros & Cons
- +Comprehensive: Manages assets, work orders, citizen requests, and community development.
- +Mobile-First & Cloud-Based: Improves field efficiency and accessibility.
- +Customizable: Tailored to specific departmental needs.
- +User-Friendly: Easy to implement and use, even for non-technical staff.
- +Strong Testimonials: Positive feedback from various municipal departments.
- −Pricing Not Disclosed: No information on cost.
- −Primary Focus: Seems geared strongly towards public works and municipal operations, potentially less suited for other sectors.
- −Implementation Effort (initial): While user-friendly, setting up a tailored system for multiple departments still requires initial time and effort.
Features
Key features
- Streamlined Operations
- Helps organizations make their operations more efficient.
- Asset Management
- Tracks, maintains, and views assets (including on a map) with maintenance history and preventive scheduling.
- Work Order Management
- Manages work orders, captures costs (labor, material, equipment), and allows field staff to work from a phone.
- Citizen Request Management
- Enables citizens to submit requests via mobile/website and receive notifications.
- Mobile-First Approach (Novo Sidekick)
- Emphasizes field efficiency by allowing tasks to be handled directly on smartphones, reducing trips back to the office and saving fuel costs.
- Customization/Tailored Systems
- NovoGov aims to create systems specifically tailored to client needs, rather than a "cookie-cutter" approach.
- Improved Customer Service/Response Time
- Facilitates faster handling of public requests.
Additional features
- Streamlined Operations
- Helps organizations make their operations more efficient.
- Asset Management
- Tracks, maintains, and views assets (including on a map) with maintenance history and preventive scheduling.
- Work Order Management
- Manages work orders, captures costs (labor, material, equipment), and allows field staff to work from a phone.
- Citizen Request Management
- Enables citizens to submit requests via mobile/website and receive notifications.
- Mobile-First Approach (Novo Sidekick)
- Emphasizes field efficiency by allowing tasks to be handled directly on smartphones, reducing trips back to the office and saving fuel costs.
- Customization/Tailored Systems
- NovoGov aims to create systems specifically tailored to client needs, rather than a "cookie-cutter" approach.
- Improved Customer Service/Response Time
- Facilitates faster handling of public requests.
- Tracks and Maintain Assets
- Comprehensive asset tracking, including geo-location and pictures.
- Receive and Process Work Orders & Inspections
- Manages the entire work order lifecycle.
- Provide Customer Support
- Handles citizen requests and notifications.
- Report on Outcomes and Progress
- Provides metrics and reporting on operational activities.
- View assets on a map
- Visualizes asset locations.
- Access maintenance history
- Keeps records of past maintenance.
- Schedule preventative maintenance
- Plans future maintenance tasks.
- Work from a phone
- Mobile accessibility for field operations.
- Capture labor/material/equipment costs
- Tracks expenses associated with work orders.
- Report on outcomes
- Provides data on completed work.
- Mobile/website access for citizens to submit requests
- Multiple channels for citizen interaction.
- Receive notifications
- Keeps citizens informed about their requests.
- Perform Code Enforcement on a Smart Phone
- Mobile capabilities for compliance activities.
- Track Permits, Licenses, etc.
- Manages community development records.
- Incident Tracking
- (Mentioned in a testimonial) For logging and managing incidents.
- Real-time Documentation
- (Mentioned in testimonials) Allows for immediate recording of work and asset status in the field.
- Centralized Data
- Consolidates information for easy access by various departments.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Novo Solutions
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
About Novo Solutions
Novo Solutions is a knowledge management software from Novo Solutions that supports organizations in managing internal knowledge and information. It includes features such as document management, workflow automation, and reporting tools so teams can facilitate better communication and decision-making. The platform enables users to create, store, and share knowledge efficiently while ensuring compliance with industry standards. Novo Solutions also provides customizable templates and user-friendly interfaces to improve user engagement. Key capabilities: document management workflow automation reporting tools customizable templates user-friendly interface Best for: organizations that need a centralized platform for knowledge sharing and management.
Novo Solutions Details
Novo Solutions's In-App Market Place
Does Novo Solutions have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (CHF), CNY (¥), SEK (kr), NZD ($), KRW (₩), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Comprehensive: Manages assets, work orders, citizen requests, and community development.
- Mobile-First & Cloud-Based: Improves field efficiency and accessibility.
- Customizable: Tailored to specific departmental needs.
- User-Friendly: Easy to implement and use, even for non-technical staff.
- Strong Testimonials: Positive feedback from various municipal departments.
- Pricing Not Disclosed: No information on cost.
- Primary Focus: Seems geared strongly towards public works and municipal operations, potentially less suited for other sectors.
- Implementation Effort (initial): While user-friendly, setting up a tailored system for multiple departments still requires initial time and effort.
Novo Solutions's Support Options
Email Address
sales@novosolutions.comContact
757-687-6590Novo Solutions's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
