About Omnicus
Omnicus is a contact center software from Omnicus that provides a smart switchboard and omnichannel capabilities. It combines smart switchboard, omnichannel contact center, and customer feedback so businesses can improve customer interactions and manage communications effectively. Omnicus supports tailored solutions for each customer, ensuring specific needs are met alongside dedicated support. This software helps organizations gather feedback and manage all customer contacts from a single platform, simplifying communication processes. Key capabilities: smart switchboard omnichannel contact center customer feedback contacts management privacy policy Best for: businesses that need a comprehensive solution for managing customer interactions and feedback.
Omnicus, with its Omnichannel Contact Center, offers a sophisticated platform for managing customer communications across various channels. While it is not a traditional help desk software with a primary focus on ticketing, its feature set aligns well with the needs of modern help desks. The core objective of Omnicus' solution is to provide businesses with a unified approach to customer interaction, ensuring consistent and efficient communication regardless of the channel used. By consolidating customer interactions into a single platform, Omnicus helps businesses streamline their customer support processes, enhance agent productivity, and ultimately deliver better customer experiences. The Omnichannel Contact Center is designed to handle customer inquiries across multiple channels, including voice, live chat, email, social media, and SMS. This omnichannel capability ensures that customers can reach out via their preferred method, while businesses can manage all interactions from a unified interface. The platform’s smart routing feature stands out by directing inquiries to the most suitable agent based on skills and availability, reducing wait times and improving resolution efficiency.
Pros & Cons
- +Ease of Use: User-friendly, allowing all internal users to easily see the working dialogue with external support cases.
- +Internal Notes: The "internal notes" feature is well-loved.
- +Total Control: Omnicus delivers channels efficiently, making it easy to manage all incoming support inquiries.
- +Transparency: Ability to communicate through various channels in a single case ensures unparalleled transparency.
- −Notification Improvements: Need for better notifications via email/SMS/app when tasks are assigned, and potential integration with MS Planner. Current notification issues are not optimal.
Features
Key features
- Smart Switchboard
- A virtual switchboard application for managing business calls.
- Omnichannel Contact Center
- A platform for handling customer interactions across various channels (voice, live chat, email, social media, SMS).
- Improved Customer Experience
- Streamlined call handling and omnichannel support for a consistent experience.
- Increased Efficiency
- Features like call routing, workflow automation, and AI assistance help agents work smarter.
- Detailed Analytics
- Gain insights into customer interactions to improve service quality.
- Scalability
- Cloud-based solutions designed to grow with your business.
- Mode Management
- Set different operating modes for your business (open, closed, lunch break).
- Address Book
- Manage contact information and easily initiate calls, transfers, or SMS messages.
- Time Control
- Define business hours, holidays, and call routing during specific times.
- Call History
- View a comprehensive list of missed, answered, outgoing, and failed calls with filters for easy searching.
- My Page
- Manage personal call history and contacts for quick access.
Additional features
- Smart Switchboard
- A virtual switchboard application for managing business calls.
- Omnichannel Contact Center
- A platform for handling customer interactions across various channels (voice, live chat, email, social media, SMS).
- Improved Customer Experience
- Streamlined call handling and omnichannel support for a consistent experience.
- Increased Efficiency
- Features like call routing, workflow automation, and AI assistance help agents work smarter.
- Detailed Analytics
- Gain insights into customer interactions to improve service quality.
- Scalability
- Cloud-based solutions designed to grow with your business.
- Mode Management
- Set different operating modes for your business (open, closed, lunch break).
- Address Book
- Manage contact information and easily initiate calls, transfers, or SMS messages.
- Time Control
- Define business hours, holidays, and call routing during specific times.
- Call History
- View a comprehensive list of missed, answered, outgoing, and failed calls with filters for easy searching.
- My Page
- Manage personal call history and contacts for quick access.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Omnicus
Omnicus is a contact center software from Omnicus that provides a smart switchboard and omnichannel capabilities. It combines smart switchboard, omnichannel contact center, and customer feedback so businesses can improve customer interactions and manage communications effectively. Omnicus supports tailored solutions for each customer, ensuring specific needs are met alongside dedicated support. This software helps organizations gather feedback and manage all customer contacts from a single platform, simplifying communication processes. Key capabilities: smart switchboard omnichannel contact center customer feedback contacts management privacy policy Best for: businesses that need a comprehensive solution for managing customer interactions and feedback.
Omnicus Details
Omnicus's In-App Market Place
Does Omnicus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)
Pros & Cons
- Ease of Use: User-friendly, allowing all internal users to easily see the working dialogue with external support cases.
- Internal Notes: The "internal notes" feature is well-loved.
- Total Control: Omnicus delivers channels efficiently, making it easy to manage all incoming support inquiries.
- Transparency: Ability to communicate through various channels in a single case ensures unparalleled transparency.
- Notification Improvements: Need for better notifications via email/SMS/app when tasks are assigned, and potential integration with MS Planner. Current notification issues are not optimal.
Omnicus's Support Options
Email Address
hello@omnicus.comContact
+47 21 04 77 00Omnicus's Alternatives
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