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Omnicus

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Software Status:Active

About Omnicus

Omnicus is a contact center software from Omnicus that provides a smart switchboard and omnichannel capabilities. It combines smart switchboard, omnichannel contact center, and customer feedback so businesses can improve customer interactions and manage communications effectively. Omnicus supports tailored solutions for each customer, ensuring specific needs are met alongside dedicated support. This software helps organizations gather feedback and manage all customer contacts from a single platform, simplifying communication processes. Key capabilities: smart switchboard omnichannel contact center customer feedback contacts management privacy policy Best for: businesses that need a comprehensive solution for managing customer interactions and feedback.

Omnicus Details

Vendor
Omnicus
Year Launched
2016
Location
Oslo, Norway
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Bengali, Punjabi.
Users
Customer service representatives, Contact center agents, Technical support specialists, Receptionists and virtual receptionists, Sales representatives, Social media managers, IT help desk agents, Customer success managers, Call center supervisors, Marketing professionals
Industries Served
Telecommunications, E-commerce and retail, Healthcare, Banking and financial services, Travel and hospitality, Utilities and energy, Government and public services, Technology and IT services, Media and entertainment, Nonprofit organizations
Tags
Help Desk, Omnicus

Omnicus's In-App Market Place

Does Omnicus have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($)

Pros & Cons

  • Ease of Use: User-friendly, allowing all internal users to easily see the working dialogue with external support cases.
  • Internal Notes: The "internal notes" feature is well-loved.
  • Total Control: Omnicus delivers channels efficiently, making it easy to manage all incoming support inquiries.
  • Transparency: Ability to communicate through various channels in a single case ensures unparalleled transparency.
  • Notification Improvements: Need for better notifications via email/SMS/app when tasks are assigned, and potential integration with MS Planner. Current notification issues are not optimal.

Omnicus's Support Options

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