OMniLeads

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Software Status:Active

About OMniLeads

OMniLeads is a contact center software platform from Freetech Solutions that provides a self-hosted solution suitable for cloud operations. It combines features such as multi-language support, cloud-based accessibility, and a focus on open-source development to help organizations operate from any location. OMniLeads allows businesses to assess their performance and choose the best options tailored to their needs. The platform also promotes training and education through its academy initiatives, ensuring users are well-equipped to utilize its capabilities effectively. Key capabilities: multi-language support cloud accessibility open-source development self-hosted setup performance assessment Best for: companies that need a flexible contact center solution.

OMniLeads Details

Vendor

Freetech solutions

Year Launched

2017

Location

Santa Rosa 922 - Piso 6 Córdoba Argentina

Deployment

cloud, on premise, windows, linux

Training Options

documentation, videos, live online

Countries Served

All Countries

Languages

English, Spanish

Users

Supervisor, Team Leader, Sales Agent, Customer Service Representative

Industries Served

Primarily serves contact centers, telemarketing companies, BPOs, and public service providers.

OMniLeads's In-App Market Place

Does OMniLeads have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), DKK (kr), HKD (HK$), INR (₹), MXN ($), NOK (kr), NZD (NZ$), SEK (kr), SGD (S$)

Pros & Cons

Open-Source: Free to use and customizable.
WebRTC-Based: Eliminates the need for softphones.
Omnichannel Support: Manages voice, video, and WhatsApp communications.
Advanced Reporting: Provides detailed analytics and reports.
CRM Integration: Seamlessly integrates with existing CRM and ERP systems.

Complex Setup: Initial installation and configuration can be challenging.
Limited Marketplace: Lacks an in-app marketplace for additional features.
No Mini Apps: Does not offer smaller applications or features within the software.
Limited Support: Community-based support may not be as immediate as commercial options.
Resource Intensive: May require significant server resources for optimal performance.