About OMNITRACKER
OMNITRACKER is a business process management software from Omninet that supports digital change across organizations. It provides ITSM tools for all departments, compliance with standards and regulations, and data-driven decision-making so that businesses can achieve greater operational efficiency. OMNITRACKER enables companies to implement their digital strategies effectively, bridging gaps between various functions and facilitating workflow management. Its versatility allows users to adapt to changing requirements while maintaining high-quality service delivery. Key capabilities: ITSM tools digital change support compliance with standards data-driven decisions process management Best for: organizations that need comprehensive solutions for managing business processes and improving efficiency.
OMNITRACKER is a versatile and comprehensive business process ecosystem designed to streamline and automate workflows across diverse industries. The software offers a flexible platform that adapts to the unique requirements of businesses, providing centralized data management, intuitive process modeling, and robust performance monitoring. Whether deployed as an on-premises solution or through a cloud-based SaaS model, OMNITRACKER ensures that businesses have access to real-time data and a unified software environment for improved efficiency and transparency. The user interface of OMNITRACKER is designed for accessibility and ease of use, supporting desktop, web, and mobile clients. Its intuitive tools, such as the drag-and-drop BPMN Modeler, simplify process visualization and automation, making it suitable for users with varying levels of technical expertise. Additionally, the software integrates seamlessly with third-party systems via interfaces like email gateways, CTI gateways, and database views, enabling smooth communication and eliminating data silos. OMNITRACKER’s compatibility across multiple devices ensures that teams can collaborate and manage processes effectively from anywhere.
Pros & Cons
- Extensive functionality: Great for helpdesk and IT support staff, offering customizable workflows and integration options.
- Automation features: Automatic notifications and streamlined reporting for tasks and actions.
- Cost-effective licensing: Shared licenses save costs compared to other ITSM systems.
- Flexibility: Highly configurable with scripting capabilities for customization.
- Quick reporting: Simplifies generating reports for actions, tasks, and responsibilities.
- Outdated UI: Lacks a modern interface, making navigation less intuitive.
- Performance issues: Struggles with large databases, high email volumes, and compatibility with Oracle databases.
- Limited reporting customization: Difficulty in creating personalized reports.
- Integration challenges: Reliance on scripting for advanced integrations; no REST API support.
- Support concerns: Limited and unhelpful customer support for troubleshooting complex issues.
- Upgrade difficulties: Lengthy and error-prone upgrade processes for large or heavily customized systems.
Features
Key features
Automate repetitive tasks using BPMN 2.0.
Central database ensuring consistency and compatibility.
Configure workflows and applications to match specific business needs.
Suitable for small, medium, and large organizations.
Gain transparency into operations using interactive dashboards.
Seamlessly work across devices, including smartphones, tablets, laptops, and desktops.
Choose between SaaS or local server deployment.
Additional features
ITIL-certified ticketing system to manage incidents and service requests.
Multi-standard compliance management for good corporate governance.
Tools for planning, monitoring, and executing projects efficiently.
Support for sales teams with lead tracking and CRM functionalities.
Provisioning and archiving documents across departments.
Tools to assign, track, and complete tasks effectively.
Tools for anonymizing sensitive data in compliance with GDPR.
BI capabilities to monitor and analyze performance data.
Automate workflows with an international standard for process modeling.
ISO 31000 compliant risk identification and mitigation.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to OMNITRACKER
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About OMNITRACKER
OMNITRACKER is a business process management software from Omninet that supports digital change across organizations. It provides ITSM tools for all departments, compliance with standards and regulations, and data-driven decision-making so that businesses can achieve greater operational efficiency. OMNITRACKER enables companies to implement their digital strategies effectively, bridging gaps between various functions and facilitating workflow management. Its versatility allows users to adapt to changing requirements while maintaining high-quality service delivery. Key capabilities: ITSM tools digital change support compliance with standards data-driven decisions process management Best for: organizations that need comprehensive solutions for managing business processes and improving efficiency.
OMNITRACKER Details
OMNITRACKER's In-App Market Place
Does OMNITRACKER have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (AU$), CAD (CA$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), RUB (₽), MXN (MXN$), BRL (R$), KRW (₩), SGD (S$), HKD (HK$), ZAR (R), TRY (₺), AED (د.إ)
Pros & Cons
- Extensive functionality: Great for helpdesk and IT support staff, offering customizable workflows and integration options.
- Automation features: Automatic notifications and streamlined reporting for tasks and actions.
- Cost-effective licensing: Shared licenses save costs compared to other ITSM systems.
- Flexibility: Highly configurable with scripting capabilities for customization.
- Quick reporting: Simplifies generating reports for actions, tasks, and responsibilities.
- Outdated UI: Lacks a modern interface, making navigation less intuitive.
- Performance issues: Struggles with large databases, high email volumes, and compatibility with Oracle databases.
- Limited reporting customization: Difficulty in creating personalized reports.
- Integration challenges: Reliance on scripting for advanced integrations; no REST API support.
- Support concerns: Limited and unhelpful customer support for troubleshooting complex issues.
- Upgrade difficulties: Lengthy and error-prone upgrade processes for large or heavily customized systems.
OMNITRACKER's Support Options
Email Address
sales@omninet.deContact
+49 (9126) 25 979-0OMNITRACKER's Alternatives
Stames 360
Stames 360 is a software platform from Stames Software that helps businesses unify their messaging,…
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Simpu
Simpu is a customer communication platform from Simpu that enables businesses with all-in-one tools. It…
Faridap
Faridap is a software platform from Faridap that focuses on providing data management solutions. It…
