About OMNITRACKER
OMNITRACKER is a business process management software from Omninet that supports digital change across organizations. It provides ITSM tools for all departments, compliance with standards and regulations, and data-driven decision-making so that businesses can achieve greater operational efficiency. OMNITRACKER enables companies to implement their digital strategies effectively, bridging gaps between various functions and facilitating workflow management. Its versatility allows users to adapt to changing requirements while maintaining high-quality service delivery. Key capabilities: ITSM tools digital change support compliance with standards data-driven decisions process management Best for: organizations that need comprehensive solutions for managing business processes and improving efficiency.
OMNITRACKER is a versatile and comprehensive business process ecosystem designed to streamline and automate workflows across diverse industries. The software offers a flexible platform that adapts to the unique requirements of businesses, providing centralized data management, intuitive process modeling, and robust performance monitoring. Whether deployed as an on-premises solution or through a cloud-based SaaS model, OMNITRACKER ensures that businesses have access to real-time data and a unified software environment for improved efficiency and transparency. The user interface of OMNITRACKER is designed for accessibility and ease of use, supporting desktop, web, and mobile clients. Its intuitive tools, such as the drag-and-drop BPMN Modeler, simplify process visualization and automation, making it suitable for users with varying levels of technical expertise. Additionally, the software integrates seamlessly with third-party systems via interfaces like email gateways, CTI gateways, and database views, enabling smooth communication and eliminating data silos. OMNITRACKER’s compatibility across multiple devices ensures that teams can collaborate and manage processes effectively from anywhere.
Pros & Cons
- +Extensive functionality: Great for helpdesk and IT support staff, offering customizable workflows and integration options.
- +Automation features: Automatic notifications and streamlined reporting for tasks and actions.
- +Cost-effective licensing: Shared licenses save costs compared to other ITSM systems.
- +Flexibility: Highly configurable with scripting capabilities for customization.
- +Quick reporting: Simplifies generating reports for actions, tasks, and responsibilities.
- −Outdated UI: Lacks a modern interface, making navigation less intuitive.
- −Performance issues: Struggles with large databases, high email volumes, and compatibility with Oracle databases.
- −Limited reporting customization: Difficulty in creating personalized reports.
- −Integration challenges: Reliance on scripting for advanced integrations; no REST API support.
- −Support concerns: Limited and unhelpful customer support for troubleshooting complex issues.
- −Upgrade difficulties: Lengthy and error-prone upgrade processes for large or heavily customized systems.
Features
Key features
- Comprehensive Process Automation
- Automate repetitive tasks using BPMN 2.0.
- Centralized Data Management
- Central database ensuring consistency and compatibility.
- Customizable Workflows
- Configure workflows and applications to match specific business needs.
- Scalable Infrastructure
- Suitable for small, medium, and large organizations.
- Real-time Insights and Dashboards
- Gain transparency into operations using interactive dashboards.
- Mobile Access
- Seamlessly work across devices, including smartphones, tablets, laptops, and desktops.
- Cloud and On-premises Options
- Choose between SaaS or local server deployment.
Additional features
- IT Service Management
- ITIL-certified ticketing system to manage incidents and service requests.
- Governance, Risk, and Compliance (GRC)
- Multi-standard compliance management for good corporate governance.
- Project Management
- Tools for planning, monitoring, and executing projects efficiently.
- Sales Management
- Support for sales teams with lead tracking and CRM functionalities.
- Document Management
- Provisioning and archiving documents across departments.
- Task Management
- Tools to assign, track, and complete tasks effectively.
- GDPR Compliance
- Tools for anonymizing sensitive data in compliance with GDPR.
- Business Intelligence and Analytics (OMNILYTICS)
- BI capabilities to monitor and analyze performance data.
- BPMN 2.0 Support
- Automate workflows with an international standard for process modeling.
- Risk Management
- ISO 31000 compliant risk identification and mitigation.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About OMNITRACKER
OMNITRACKER is a business process management software from Omninet that supports digital change across organizations. It provides ITSM tools for all departments, compliance with standards and regulations, and data-driven decision-making so that businesses can achieve greater operational efficiency. OMNITRACKER enables companies to implement their digital strategies effectively, bridging gaps between various functions and facilitating workflow management. Its versatility allows users to adapt to changing requirements while maintaining high-quality service delivery. Key capabilities: ITSM tools digital change support compliance with standards data-driven decisions process management Best for: organizations that need comprehensive solutions for managing business processes and improving efficiency.
OMNITRACKER Details
OMNITRACKER's In-App Market Place
Does OMNITRACKER have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (AU$), CAD (CA$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), RUB (₽), MXN (MXN$), BRL (R$), KRW (₩), SGD (S$), HKD (HK$), ZAR (R), TRY (₺), AED (د.إ)
Pros & Cons
- Extensive functionality: Great for helpdesk and IT support staff, offering customizable workflows and integration options.
- Automation features: Automatic notifications and streamlined reporting for tasks and actions.
- Cost-effective licensing: Shared licenses save costs compared to other ITSM systems.
- Flexibility: Highly configurable with scripting capabilities for customization.
- Quick reporting: Simplifies generating reports for actions, tasks, and responsibilities.
- Outdated UI: Lacks a modern interface, making navigation less intuitive.
- Performance issues: Struggles with large databases, high email volumes, and compatibility with Oracle databases.
- Limited reporting customization: Difficulty in creating personalized reports.
- Integration challenges: Reliance on scripting for advanced integrations; no REST API support.
- Support concerns: Limited and unhelpful customer support for troubleshooting complex issues.
- Upgrade difficulties: Lengthy and error-prone upgrade processes for large or heavily customized systems.
OMNITRACKER's Support Options
Email Address
sales@omninet.deContact
+49 (9126) 25 979-0OMNITRACKER's Alternatives
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