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OnRelay

by OnRelay · Since 2011
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ActiveAvailable globallyCloud
Quick facts
VendorOnRelay
Year launched2011
StatusActive
LocationOnRelay (OR, Inc.) 535 Mission St San Francisco CA 94105 USA
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About OnRelay

OnRelay is a mobile business phone system from OnRelay that aims to provide enterprise-level PBX features for mobile users. It includes features such as integration with Facebook and Instagram, a simple setup process, and a trial option to evaluate its capabilities. This allows businesses to connect clients with key staff efficiently while ensuring that callers receive accurate answers. OnRelay is designed to support various communication needs for mobile-centric teams and is improved for ease of use. Key capabilities: enterprise-level PBX features integration with social media mobile-first design easy setup trial options Best for: businesses seeking a reliable phone system that prioritizes mobile functionality and connectivity.

OnRelay is a cloud-based mobile business phone system designed to empower mobile workforces. It offers a range of features, including call routing, voicemail, call recording, and integration with other business tools. The system's user-friendly interface, accessible via a mobile app, is intuitive and easy to navigate. Its setup process is relatively simple, making it accessible to most users. However, more complex configurations may require additional technical expertise. OnRelay offers a robust feature set, including flexible call routing options, voicemail access, call recording capabilities, and integration with various business tools. This allows for efficient call management and streamlined workflows. While generally delivering reliable performance, the system's performance can be influenced by network conditions, particularly in areas with poor cellular coverage. OnRelay seamlessly integrates with popular mobile devices and operating systems, such as iOS and Android. It also integrates with various business tools, making it a versatile solution for many businesses. The system offers comprehensive customer support through phone and email channels. While specific pricing details are not explicitly mentioned, it is likely subscription-based with potential tiers and trial periods.

Pros & Cons

What users like
  • +Enables remote work seamlessly, with access to calls from multiple locations or mobile devices.
  • +Offers cost-effective setup, requiring no physical phone systems and minimal upfront investment.
  • +Highly responsive and qualified customer support available anytime.
  • +Customizable features, such as location-specific announcement messages and call routing.
  • +Allows integration of multiple office locations into a unified system.
What users flag
  • Call quality issues, such as dropped calls and voicemail inconsistencies.
  • Slow connection and lag when using the mobile app compared to desk phones.
  • Frequent glitches, especially after software updates on mobile devices.
  • Challenges with call transfer functionality, particularly within the office or between app users.
  • Setup and troubleshooting can be time-consuming, impacting initial usability.

Features

Key features

1. Enterprise-Level Call Management
Advanced call handling and routing.
2. Mobile-First Integration
Direct integration with mobile provider networks for high-quality voice services.
3. Simplicity
Preconfigured with default voice menus, easy setup.
4. Security
End-to-end encryption via TLS and SRTP.
5. Remote Access
Accessible from anywhere, ensuring flexibility for bi-coastal or remote teams.

Additional features

1. High-Quality Voice Service
Utilizes stable cellular connections over VoIP.
2. Customizable Voice Menus
Tailored to handle calls efficiently.
3. Integration with sipXecs Project
Advanced open-source PBX enhancements.
4. Mobile VPN Support
Enhanced mobile security by direct carrier integration.
5. Multi-Device Compatibility
Ensures a unified experience across devices.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
3
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇬🇧GBP🇪🇺EUR

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