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Ooma Office

by Ooma · Since 2003
No reviews yet
ActiveAvailable globallyCloudOn-premise
Quick facts
VendorOoma
Year launched2003
StatusActive
Location525 Almanor Avenue, Suite 200 Sunnyvale, CA 94085
Countries servedGlobal
Languages2
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Ooma Office

Ooma Office is a VoIP phone system from Ooma that provides communication solutions for businesses. It includes call forwarding, voicemail, and conference calling so businesses can manage their communications effectively. Ooma Office offers features such as a virtual receptionist, mobile app integration, and video conferencing capabilities to support remote work and team collaboration. With a user-friendly interface and scalable options, it is suitable for small to medium-sized businesses looking to improve their telecommunications infrastructure. Key capabilities: call management video conferencing mobile app virtual receptionist voicemail Best for: small to medium-sized businesses that need reliable communication tools.

Ooma Office by Ooma is a comprehensive cloud-based business phone system designed to streamline communication and enhance productivity for small and medium-sized businesses. The system provides a wide range of features, including virtual phone numbers, call forwarding, voicemail, and advanced call routing, all aimed at offering businesses an efficient, professional, and cost-effective communication solution. Whether a business needs to manage incoming calls, maintain a professional image, or track call performance, Ooma Office delivers the necessary tools to meet these demands, positioning itself as a reliable choice for growing companies. One of the standout aspects of Ooma Office is its user-friendly interface, which simplifies the process of setting up and using the system. The web-based dashboard is intuitively organized, making it easy for users, even those with minimal technical experience, to navigate through the various features. The system's layout includes clearly labeled icons and menus, making the overall user experience straightforward. The Ooma mobile app extends these functionalities to smartphones and tablets, ensuring that users can stay connected and manage their calls on the go.

Pros & Cons

Pros
  • • Easy to use and set up
  • • Affordable
  • • Mobile app allows you to work from anywhere and manage calls on the go
  • • Reliable call quality (according to some users)
  • • Excellent customer service
Cons
  • • Some features require additional cost, such as voicemail transcription and PC/Mac softphone
  • • Can have issues with phone compatibility, mobile app performance, and hardware reliability (especially when the internet connection is unstable)
  • • Lacks some quality of life features, such as texting from desktop (but texting from mobile is available)
  • • Can be difficult to log in to the app sometimes

Features

Key features

• Unlimited domestic calling

Enjoy free calls to US, Canada, Mexico, and Puerto Rico.

• Virtual receptionists

Automate call routing and messages.

• Multi-site support

Connect multiple locations seamlessly.

• Free number porting

Keep your existing phone numbers.

• Conference calling

Host conference calls with up to 10 participants per room.

• Virtual fax

Send and receive faxes via email.

• Web portal

Manage your account online.

• Ring groups

Route calls to specific groups of users.

• Distinctive ringtones

Identify call types with unique ringtones.

• Paging groups

Page multiple users simultaneously.

• Company directory and shared speed dial

Access company contacts easily.

• Music on hold

Play music or messages for callers on hold.

• Transfer music

Play music or messages during call transfers.

• Extension monitoring

Monitor and manage other users' calls.

• Intercom calling

Make internal calls between extensions.

• Overhead paging integration

Connect to existing overhead paging systems.

• Call blocking

Block unwanted calls.

• Call forwarding

Forward calls to other devices when offline.

• Call hunting with ATA devices

Route calls to available ATA devices.

• Desktop app

Manage your account and make calls from your computer.

• Ooma Meetings

Host video conferences.

• Call recording

Record calls for later review.

• NexHealth integration

Integrate with NexHealth for healthcare providers.

• Contact import

Import contacts from external applications.

Additional features

• Enhanced call blocking

Block more spam calls.

• Voicemail transcription

Receive voicemail transcripts via email.

• Caller Info Match

Automatically search for information on incoming/outgoing calls.

• Additional extension monitoring

Monitor more extensions.

• More call park slots

Park more calls simultaneously.

• Larger conference rooms

Host larger conference calls.

• Flexible numbering plan

Customize your extension numbering.

• Advanced call logs

Get detailed call logs.

• Call, fax, and message analytics

Analyze your usage data.

• Call leaderboard

Track user performance.

• Business texting

Send and receive text messages from your business number.

• Contact Us widget

Add a contact form to your website.

• Dynamic caller ID

Change your caller ID on the fly.

• HIPAA mode

Comply with HIPAA regulations.

• Hot desking

Use any unassigned IP phone.

• Call queues

Manage incoming calls efficiently.

• Auto dialer

Automate outbound calls.

• Find Me Follow Me

Route calls to multiple devices.

• CRM integration

Integrate with CRM software.

• Enhanced Ooma Meetings

Host larger Ooma Meetings.

• Online bookings

Schedule appointments online.

• Ooma Team Chat

Chat with colleagues.

• Ooma Meeting Recordings

Record Ooma Meetings.

• Call screening

Screen incoming calls.

• Shift-to-Text

Switch between voice and text chat.

• End User Portal

Manage your extension settings.

• Mobile app

Make and receive calls on your mobile device.

• Chrome extension

Make calls and check voicemail from your browser.

• Personal directory

Create your own contact list.

• Private voicemail

Have your own personalized voicemail.

• Call waiting, three-way calling, call hold, call transfer, call park, and call flip

Standard phone features.

• 7-digit dialing, call forwarding, last call return, and caller ID blocking

Additional phone features.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
9
Billing currencies

Interface languages

EnglishSpanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN

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