About OpenPhone
OpenPhone is a communication software from OpenPhone Technologies that brings the calls, texts, and contacts together in one AI-powered shared space. It provides features such as team collaboration, automated message responses, and contact management so teams can stay aligned and respond faster to customers. OpenPhone ensures that every call, text, and follow-up is handled, even when users are offline. This platform helps eliminate communication chaos by integrating various communication channels into one accessible location. Key capabilities: team collaboration automated responses contact management call tracking activity logs Best for: teams that need efficient communication and customer interaction.
**OpenPhone by OpenPhone Technologies: A Comprehensive Review** OpenPhone, developed by OpenPhone Technologies, is a modern, cloud-based business phone system designed to meet the communication needs of startups, small businesses, and remote teams. The platform provides a user-friendly interface with powerful features, including virtual phone numbers, call forwarding, voicemail transcription, SMS capabilities, and more. It is specifically designed to cater to the needs of businesses that require flexibility and ease of use in their phone systems without the high costs or complexity associated with traditional enterprise-level solutions. One of OpenPhone's standout qualities is its user-friendly design, which ensures that even those unfamiliar with complex telephony systems can navigate the platform with ease. The web-based dashboard offers a comprehensive view of all communication activities, including calls, texts, and voicemails. Similarly, the mobile app mirrors this functionality, allowing users to manage their communications seamlessly while on the go. Whether using the desktop or mobile app, the clean and intuitive interface makes it easy to set up and maintain, ensuring minimal disruption for businesses as they integrate OpenPhone into their daily operations.
Pros & Cons
- +• Affordable price starting at $15 per month per user
- +• Easy to use with a 4.3 out of 5-star rating on ease of use
- +• Integrates with popular business tools like Slack, HubSpot CRM, Zapier, and Gong.io
- +• Offers a free trial
- +• Many features including unified communication platform, customizable phone numbers, centralized contact management, AI-powered assistance, team collaboration, workflow automation, flexible number configuration, and robust security
- −• Some users have reported issues with customer service and onboarding
- −• May not be ideal for businesses that require a traditional landline phone
- −• Lacks some features offered by competitors, such as caller ID or spam call identification
Features
Key features
- • Unified Communication Platform
- OpenPhone integrates calls, texts, and contacts into a single, collaborative workspace.
- • Customizable Phone Numbers
- Assign numbers for specific business needs, set up new local or toll-free numbers, or port existing ones.
- • Centralized Contact Management
- Keep track of contact details, notes, and conversation history in one shared address book.
Additional features
- • AI-Powered Assistance
- Utilize AI for call summaries, next step suggestions, automatic transcriptions, and contact suggestions.
- • Team Collaboration
- Facilitate teamwork with shared numbers, internal threads, group calling, warm transfers, and team analytics.
- • Workflow Automation
- Automate tasks with integrations, auto-replies, auto-call recording, scheduled messages, and a powerful API.
- • Flexible Number Configuration
- Customize number settings, manage call routing, set up phone menus, and handle off-hours calls.
- • Robust Security
- Benefit from SOC 2 compliance and ongoing security monitoring.
Pricing
Monthly plans
Starter
USD 19
Business
USD 33
Countries & Languages
Interface languages
Billing currencies
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About OpenPhone
OpenPhone is a communication software from OpenPhone Technologies that brings the calls, texts, and contacts together in one AI-powered shared space. It provides features such as team collaboration, automated message responses, and contact management so teams can stay aligned and respond faster to customers. OpenPhone ensures that every call, text, and follow-up is handled, even when users are offline. This platform helps eliminate communication chaos by integrating various communication channels into one accessible location. Key capabilities: team collaboration automated responses contact management call tracking activity logs Best for: teams that need efficient communication and customer interaction.
OpenPhone Details
OpenPhone's In-App Market Place
Does OpenPhone have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
USD 19
Business
USD 33
Accepted Payment Currencies
Usd ($)
Pros & Cons
- • Affordable price starting at $15 per month per user
- • Easy to use with a 4.3 out of 5-star rating on ease of use
- • Integrates with popular business tools like Slack, HubSpot CRM, Zapier, and Gong.io
- • Offers a free trial
- • Many features including unified communication platform, customizable phone numbers, centralized contact management, AI-powered assistance, team collaboration, workflow automation, flexible number configuration, and robust security
- • Some users have reported issues with customer service and onboarding
- • May not be ideal for businesses that require a traditional landline phone
- • Lacks some features offered by competitors, such as caller ID or spam call identification
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