OpenTouch Enterprise Cloud
About OpenTouch Enterprise Cloud
OpenTouch Enterprise Cloud is a communication platform from Alcatel Lucent Enterprise that supports enterprise collaboration and connectivity. It provides voice services, messaging, and video conferencing so organizations can communicate more effectively. This platform enables businesses to maintain a consistent communication use whether on-premises or in the cloud. It includes tools for unified communications, contact center solutions, and mobility features, allowing teams to stay connected and responsive. Key capabilities: unified communications contact center solutions video conferencing messaging mobility support Best for: enterprises that need a reliable communication and collaboration solution to facilitate remote work and team interactions.
OpenTouch Enterprise Cloud, developed by Alcatel-Lucent Enterprise, is a comprehensive digital communication platform designed to help businesses accelerate their digital transformation. It enables secure, scalable, and efficient communication for organizations, particularly in adapting to modern work environments that include remote teams. This platform is ideal for enterprises seeking to enhance business continuity, improve customer service, and integrate various business ecosystems, such as healthcare alarm systems, lone worker protection systems, and property management tools. OpenTouch Enterprise Cloud offers flexibility, allowing businesses to choose between cloud-based or on-premise hosting, with a hybrid option also available, ensuring versatility in deployment and management. The user interface of OpenTouch Enterprise Cloud is designed to be intuitive, with a role-based approach that provides administrators and employees with easy access to the necessary tools and features. The system offers an efficient call management interface that supports ALE Premium DeskPhones, DECT, and WLAN handsets. Administrators can manage settings and configurations through a web portal, while employees can seamlessly collaborate using tools integrated with Microsoft Teams and Google Workspace.
Pros & Cons
- +High level of flexibility with hosting options (cloud, on-premise, hybrid).
- +Seamless integration with multiple business systems like CRM platforms.
- +Advanced call management and collaboration tools.
- +Secure and redundant system for business continuity.
- −Pricing is not readily available, requiring businesses to request quotes.
- −The system may be complex for small businesses that do not require its full range of features.
Features
Key features
- Call Management
- OpenTouch Enterprise Cloud provides an advanced call management system, allowing users to handle calls with ease. This includes features such as hunting groups, call supervision, and omnichannel capabilities, which ensure that businesses can efficiently manage customer interactions across multiple communication channels.
- Flexible Hosting Options
- Businesses have the flexibility to host the platform either on the cloud or on-premise, with a secure hybrid option available for those who require a combination of both.
- CRM Integration
- The platform integrates with CRM systems such as Microsoft Teams and Google Workspace, facilitating seamless communication and collaboration within the systems businesses already use.
- Multitenant Visual Automated Attendant
- A feature that provides businesses with the ability to manage incoming calls and customer inquiries with a professional and organized system, reducing response times and improving customer satisfaction.
Additional features
- Call Management with OmniPCX Enterprise
- Manage all calls effectively and offer prompt customer service, whether through a phone, app, or rugged handset.
- Integration with Ecosystems
- The platform integrates with various systems like healthcare alarm systems and lone worker protection, providing a comprehensive communication ecosystem.
- Visual Collaboration Tools
- The system offers visual collaboration features that allow users to connect with colleagues and clients efficiently, even for remote teams.
- Subscription Flexibility
- OpenTouch Enterprise Cloud offers full flexibility on subscriptions, software maintenance, and updates, providing businesses with the tools they need while keeping costs under control.
- Secure and Redundant Operations
- With features like hot switching call management redundancy and local call management survivability, businesses can ensure a high level of security and reliability in their communications.
Pricing
Countries & Languages
Interface languages
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About OpenTouch Enterprise Cloud
OpenTouch Enterprise Cloud is a communication platform from Alcatel Lucent Enterprise that supports enterprise collaboration and connectivity. It provides voice services, messaging, and video conferencing so organizations can communicate more effectively. This platform enables businesses to maintain a consistent communication use whether on-premises or in the cloud. It includes tools for unified communications, contact center solutions, and mobility features, allowing teams to stay connected and responsive. Key capabilities: unified communications contact center solutions video conferencing messaging mobility support Best for: enterprises that need a reliable communication and collaboration solution to facilitate remote work and team interactions.
OpenTouch Enterprise Cloud Details
OpenTouch Enterprise Cloud's In-App Market Place
Does OpenTouch Enterprise Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), ZAR (R), MXN ($)
Pros & Cons
- High level of flexibility with hosting options (cloud, on-premise, hybrid).
- Seamless integration with multiple business systems like CRM platforms.
- Advanced call management and collaboration tools.
- Secure and redundant system for business continuity.
- Pricing is not readily available, requiring businesses to request quotes.
- The system may be complex for small businesses that do not require its full range of features.
OpenTouch Enterprise Cloud's Support Options
OpenTouch Enterprise Cloud's Alternatives
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