About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere, offered by Promero Inc., is a cloud-based, multichannel contact center solution designed for small to mid-sized businesses seeking flexibility and scalability.
Oracle Contact Center Anywhere Details
Vendor
Promero Inc.
Year Launched
2001
Location
1100 Park Central Blvd South Suite 2500 Pompano, FL 33064
Deployment
cloud, windows, mac, linux, ios, android, web browser
Training Options
live online, in person, demo, account manager
Countries Served
United States
Languages
English
Users
Customer Service Agents, Call Center Managers, Sales Teams, IT Administrators
Industries Served
Call Centers, Customer Service, Sales & Marketing, Small and Medium Businesses
Tags
Oracle, Contact Center, Inside Sales, Customer Service, CRM, Cloud Computing, Multi-channel Support, Remote Agent Solution
Oracle Contact Center Anywhere's In-App Market Place
Does Oracle Contact Center Anywhere have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD($)
Pros & Cons
- Offers predictive and preview dialing to increase outbound productivity.
- Integrates with major CRMs to centralize customer interaction data.
- Scales agent licenses up or down to meet seasonal demand changes.
- Provides VOIP access enabling remote and distributed workforce setups.
- Supports blended inbound and outbound operations in one unified interface.
- Outbound dialing usage fees may raise total operating costs.
- Geared mainly toward SMBs which may limit enterprise customization.
- Support contact details are not prominently displayed online.
- May require technical setup for CRM and telephony integrations.