About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere, offered by Promero Inc., is a cloud-based, multichannel contact center solution designed for small to mid-sized businesses seeking flexibility and scalability.
Oracle Contact Center Anywhere, offered by Promero Inc., is a cloud-based, multichannel contact center solution designed for small to mid-sized businesses seeking flexibility and scalability. The platform supports blended inbound and outbound operations, enabling agents to manage voice calls, email, chat, fax, and web callbacks within a unified interface. Its predictive and preview dialing capabilities help organizations increase outbound efficiency, while IVR and ACD functionalities ensure intelligent call routing and improved customer experiences. The solution integrates with leading CRM platforms such as Salesforce, Zoho CRM, and Oracle Service Cloud, allowing seamless data synchronization and enhanced customer visibility. Businesses benefit from flexible licensing that allows them to scale agent seats up or down based on seasonal demands. With VOIP enablement and remote accessibility, teams can operate from virtually anywhere. Promero further strengthens the offering with high-standard SLA support, including 24/7 assistance and rapid response times for critical issues, making it a reliable choice for performance-driven contact centers.
Pros & Cons
- Offers predictive and preview dialing to increase outbound productivity.
- Integrates with major CRMs to centralize customer interaction data.
- Scales agent licenses up or down to meet seasonal demand changes.
- Provides VOIP access enabling remote and distributed workforce setups.
- Supports blended inbound and outbound operations in one unified interface.
- Outbound dialing usage fees may raise total operating costs.
- Geared mainly toward SMBs which may limit enterprise customization.
- Support contact details are not prominently displayed online.
- May require technical setup for CRM and telephony integrations.
Features
Key features
Handles voice, email, chat, fax, and web callbacks
Automates outbound dialing to maximize agent talk time
Provides automated self-service call handling and routing
Routes calls to the most qualified agents
Syncs with Salesforce, Zoho CRM, and Oracle Service Cloud
Records calls for quality assurance and compliance
Allows agents to manage inbound and outbound calls in one interface
Additional features
Allows customers to request return calls
Stores calls for monitoring and compliance
Intelligent routing based on agent expertise
Allows agents to review contact details before dialing
Interactive voice response automation
Automated outbound dialing system
Supports internet-based voice communications
Processes fax communications
Enables real-time website chat communication
Handles inbound and outbound emails
Automatic call distribution system
Tools for outbound campaign control
Supports remote agent operations
Connects with major CRM platforms
Routes calls across locations
Enables oversight of distributed teams
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Oracle Contact Center Anywhere
ProspectBoss
ProspectBoss is an AI-powered CRM dialer built specifically for high-volume outbound sales teams in real…
Affinity
Affinity is a relationship management platform from Affinity that supports business development and networking efforts.…
Hiya Connect
Hiya Connect by Hiya is a powerful software solution designed to streamline inside sales processes…
GoalQuest
GoalQuest is a comprehensive software solution designed to streamline goal setting and tracking processes for…
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Oracle Contact Center Anywhere
Oracle Contact Center Anywhere, offered by Promero Inc., is a cloud-based, multichannel contact center solution designed for small to mid-sized businesses seeking flexibility and scalability.
Oracle Contact Center Anywhere Details
Oracle Contact Center Anywhere's In-App Market Place
Does Oracle Contact Center Anywhere have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD($)
Pros & Cons
- Offers predictive and preview dialing to increase outbound productivity.
- Integrates with major CRMs to centralize customer interaction data.
- Scales agent licenses up or down to meet seasonal demand changes.
- Provides VOIP access enabling remote and distributed workforce setups.
- Supports blended inbound and outbound operations in one unified interface.
- Outbound dialing usage fees may raise total operating costs.
- Geared mainly toward SMBs which may limit enterprise customization.
- Support contact details are not prominently displayed online.
- May require technical setup for CRM and telephony integrations.
Oracle Contact Center Anywhere's Support Options
Oracle Contact Center Anywhere's Alternatives
ProspectBoss
ProspectBoss is an AI-powered CRM dialer built specifically for high-volume outbound sales teams in real…
Affinity
Affinity is a relationship management platform from Affinity that supports business development and networking efforts.…
Hiya Connect
Hiya Connect by Hiya is a powerful software solution designed to streamline inside sales processes…
GoalQuest
GoalQuest is a comprehensive software solution designed to streamline goal setting and tracking processes for…
