Oreka TR

0(0 reviews)

Software Status:Active

About Oreka TR

Oreka TR is a call recording software from CallMiner that provides comprehensive monitoring and playback capabilities. It combines screen recording, real-time analytics, and outreach functionalities so users can capture and analyze customer interactions effectively. Additionally, it supports visualizing data through various analysis tools to drive insights into contact center performance. This platform is designed for organizations looking to improve their customer use through detailed interaction analysis. Key capabilities: screen record visualize real-time monitoring outreach omni-agent support Best for: contact centers that need advanced recording and analytics solutions for performance improvement.

Oreka TR Details

Vendor

CallMiner

Year Launched

2015

Location

CallMiner, Inc. 890 Winter Street, Ste 210 Waltham, MA 02451

Deployment

cloud, on premise, windows, linux

Training Options

documentation, videos, live online

Countries Served

All Countries

Languages

English, French, Spanish

Users

Contact centers, enterprises, financial firms and communication service providers.

Industries Served

Retail, financial services, healthcare, insurance, travel, hospitality.

Oreka TR's In-App Market Place

Does Oreka TR have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (SEK), NOK (kr), KRW (₩), INR (₹), BRL (R$), MXN (Mex$), SGD (S$), ZAR (R)

Pros & Cons

Ease of Use and Configuration: Many reviewers emphasize the ease of setup and use, particularly the GUI-based configuration. This makes it accessible to users without deep technical expertise, at least for basic functions.
High-Quality Recording and Export: The software is praised for its ability to record calls in high quality and easily export and share these recordings. This is crucial for quality assurance, training, and compliance purposes.
VoIP Integration: Oreka TR integrates with various VoIP systems, including popular ones like MiVoice Business Solution and Asterisk. This broad compatibility is a significant advantage.

Limited Documentation: Some reviewers pointed out that certain features or behaviors are not well-documented, requiring users to contact Oreka engineers for clarification or configuration assistance. This can be time-consuming and frustrating.
Complicated Deployment: The deployment process is described as complicated by some users. This could be due to the network requirements or the complexity of integrating with specific VoIP systems.
Navigation Issues: While the dashboard is generally praised, some reviewers mention difficulties navigating to certain functions within the software, such as licensing and administrator management.
Potential Scalability Concerns: While suitable for many users, there is a lack of clear information on how well Oreka TR scales for very large enterprises or high-volume call centers. Some comments suggest it may be better suited for smaller to medium-sized businesses.