About osTicket
OsTicket is a ticket management software from Enhancesoft LLC that provides customer support solutions. It includes features such as ticket creation, automation, and reporting so users can manage customer inquiries efficiently. osTicket helps organizations track and respond to support requests effectively while improving team collaboration. The software supports various functionalities, allowing for simplified communication between staff and customers. It is open-source and customizable, making it adaptable to different organizational needs. Key capabilities: ticket tracking custom fields auto-responses reporting tools user management Best for: businesses and support teams that need a reliable system for handling customer support requests.
osTicket Details
osTicket's In-App Market Place
Does osTicket have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), INR (₹), HKD (HK$), NOK (kr), MXN (Mex$), DKK (kr), PLN (zł), RUB (₽)
Pros & Cons
- The software is free and open source, giving you strong capabilities without licensing costs.
- It’s highly customizable, letting teams tailor workflows and templates easily.
- Tickets flow in smoothly from email, web forms, and API sources.
- Smart routing sends each ticket to the right team automatically.
- SLA automation keeps response and resolution times consistent.
- There’s no built-in mobile app, so users rely on the browser or workarounds.
- The interface feels dated compared to newer, modern helpdesk tools.
- Deep customization often requires technical or developer skills.
osTicket's Support Options
Documentation
https://docs.osticket.com/en/latest/Community Forums
https://forum.osticket.com/