About OTOBO
From OTOBO - Otobo GmbH, OTOBO delivers software features designed for teams managing complex workflows. Due to limited public documentation, verify capabilities with the vendor before relying on specifics. Key capabilities: Core workflow management Data export and backup Reporting and visibility Configurable settings and roles Best for: organizations seeking centralized process management and reporting.
OTOBO Details
Vendor
Rother OSS
Year Launched
2011
Location
Headquarters Rother OSS GmbH Oberwalting 31 94339 Leiblfing Germany
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
IT service manager, Service desk agent, Customer support agent, System administrator, HR service manager, Facilities service coordinator
Industries Served
Information technology, Healthcare, Education, Public sector, Manufacturing, Professional services, Telecommunications
Tags
Open source service management, ITSM software, customer service management, enterprise service management, ITIL platform, help desk software, service desk system
OTOBO's In-App Market Place
Does OTOBO have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
EUR (€), USD ($), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), KRW (₩)
Pros & Cons
- • Completely open source with no licensing costs for long term usage
- • Highly flexible platform adaptable to diverse service management requirements
- • Strong ITIL alignment improves service quality and operational consistency
- • Modular design supports gradual scaling without system replacement
- • Active community and professional services ensure reliable long term support
- • Requires technical expertise for installation customization and maintenance
- • User interface may require training for non technical users
- • Advanced configurations can be time consuming for complex organizations
- • No built in SaaS hosting without managed service option
- • Smaller ecosystem compared to large commercial service management platforms
OTOBO's Support Options
Email Address
support@otobo.deDocumentation
https://otobo.de/documentation/Community Forums
https://otobo.de/community/