Parrot Cloud Call Center
About Parrot Cloud Call Center
Parrot Cloud Call Center is a cloud-based call center software from Electronic Voice Services that provides tools for customer support and engagement. It combines call routing, real-time analytics, and performance reporting so businesses can improve their customer interactions. The platform supports multi-channel communication, allowing agents to handle calls, emails, and chats within a single interface. Parrot Cloud Call Center is designed to accommodate flexible scaling, enabling companies of various sizes to adjust resources based on demand. Key capabilities: call routing real-time analytics performance reporting multi-channel support flexible scaling Best for: businesses that need efficient customer support solutions.
EVS7 offers a cloud-based call center solution that simplifies the management of inbound, outbound, and blended call campaigns. The platform is designed to boost efficiency with features such as predictive dialing, advanced reporting, and flexible access from any location. Whether your team is working remotely or on-site, EVS7 ensures that agents can manage calls effectively and efficiently, optimizing both customer service and team productivity. This solution is tailored to businesses of all sizes and industries, providing a cost-effective alternative to traditional call center software while maintaining flexibility and scalability. The software is compatible with a wide range of devices, allowing agents to log in from anywhere and get started with handling calls right away. Its user-friendly interface ensures that both agents and supervisors can easily monitor and manage their campaigns. EVS7 also integrates seamlessly with major CRM platforms, including Less Annoying CRM, Zoho CRM, and Salesforce, allowing businesses to streamline their workflows. This cloud-based solution ensures a high level of control, enabling supervisors to track performance metrics and provide coaching when needed.
Pros & Cons
- +Unlimited Calls: No extra charges for inbound or outbound calls.
- +Scalable Pricing: Flexible pricing structure that suits various business sizes.
- +Easy Setup: Simple setup process with support for campaign creation and agent management.
- +Comprehensive Reporting: Advanced tools to track agent performance and campaign success.
- +Multi-Channel: Allows handling of both inbound and outbound calls in a single platform.
- −Additional Costs: Features like call recording come at an extra cost.
- −Minimum Seat Requirement: The platform requires at least three seats, which may not suit very small teams.
Features
Key features
- Key Features
- Inbound Calling
- Efficient call routing using Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) to manage customer inquiries and direct calls to agents with the appropriate skill set.
- Outbound Calling
- Offers predictive dialing to speed up contact outreach, with options for manual and preview dialing to ensure agents are always prepared.
- Blended Campaigns
- Allows agents to handle both inbound and outbound calls within the same campaign for better resource utilization and reduced wait times.
- Advanced Reporting and Analytics
- Track call performance, monitor agent productivity, and measure campaign success using detailed reporting tools.
- Call Recording
- Available as an add-on feature, ensuring all customer interactions are stored for quality assurance and compliance purposes.
- Lead Recycling
- Maximizes call attempt efficiency by recycling leads to ensure no opportunities are missed.
Additional features
- Unlimited Inbound & Outbound Calls
- No per-minute fees, offering unlimited calling in the US and Canada for a flat rate.
- Voicemail Drop
- Drop pre-recorded voicemails to save agents time on each call.
- Power Dialing
- Integrates with CSV file uploads for faster dialing setups.
- Custom Campaign Settings
- Tailor your campaigns with caller IDs, agent scripts, and call routing configurations.
- Supervisory Monitoring
- Monitor and coach agents in real time to ensure quality and performance standards.
- FTC Compliance
- Stay compliant with regulations regarding dropped call rates and other industry requirements.
Pricing
Monthly plans
Pricing Starts At
USD 129
Countries & Languages
Interface languages
Billing currencies
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About Parrot Cloud Call Center
Parrot Cloud Call Center is a cloud-based call center software from Electronic Voice Services that provides tools for customer support and engagement. It combines call routing, real-time analytics, and performance reporting so businesses can improve their customer interactions. The platform supports multi-channel communication, allowing agents to handle calls, emails, and chats within a single interface. Parrot Cloud Call Center is designed to accommodate flexible scaling, enabling companies of various sizes to adjust resources based on demand. Key capabilities: call routing real-time analytics performance reporting multi-channel support flexible scaling Best for: businesses that need efficient customer support solutions.
Parrot Cloud Call Center Details
Parrot Cloud Call Center's In-App Market Place
Does Parrot Cloud Call Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Pricing Starts At
USD 129
Accepted Payment Currencies
USD ($)
Pros & Cons
- Unlimited Calls: No extra charges for inbound or outbound calls.
- Scalable Pricing: Flexible pricing structure that suits various business sizes.
- Easy Setup: Simple setup process with support for campaign creation and agent management.
- Comprehensive Reporting: Advanced tools to track agent performance and campaign success.
- Multi-Channel: Allows handling of both inbound and outbound calls in a single platform.
- Additional Costs: Features like call recording come at an extra cost.
- Minimum Seat Requirement: The platform requires at least three seats, which may not suit very small teams.
Parrot Cloud Call Center's Support Options
Contact
972-713-6622Chatbot
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