Parrot Cloud Call Center logo

Parrot Cloud Call Center

by Electronic Voice Services · Since 1993
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorElectronic Voice Services
Year launched1993
StatusActive
LocationParrot AI 433 Broadway, Suite 438 New York, NY 10013
Countries servedGlobal
Languages4
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About Parrot Cloud Call Center

Parrot Cloud Call Center is a cloud-based call center software from Electronic Voice Services that provides tools for customer support and engagement. It combines call routing, real-time analytics, and performance reporting so businesses can improve their customer interactions. The platform supports multi-channel communication, allowing agents to handle calls, emails, and chats within a single interface. Parrot Cloud Call Center is designed to accommodate flexible scaling, enabling companies of various sizes to adjust resources based on demand. Key capabilities: call routing real-time analytics performance reporting multi-channel support flexible scaling Best for: businesses that need efficient customer support solutions.

EVS7 offers a cloud-based call center solution that simplifies the management of inbound, outbound, and blended call campaigns. The platform is designed to boost efficiency with features such as predictive dialing, advanced reporting, and flexible access from any location. Whether your team is working remotely or on-site, EVS7 ensures that agents can manage calls effectively and efficiently, optimizing both customer service and team productivity. This solution is tailored to businesses of all sizes and industries, providing a cost-effective alternative to traditional call center software while maintaining flexibility and scalability. The software is compatible with a wide range of devices, allowing agents to log in from anywhere and get started with handling calls right away. Its user-friendly interface ensures that both agents and supervisors can easily monitor and manage their campaigns. EVS7 also integrates seamlessly with major CRM platforms, including Less Annoying CRM, Zoho CRM, and Salesforce, allowing businesses to streamline their workflows. This cloud-based solution ensures a high level of control, enabling supervisors to track performance metrics and provide coaching when needed.

Pros & Cons

Pros
  • Unlimited Calls: No extra charges for inbound or outbound calls.
  • Scalable Pricing: Flexible pricing structure that suits various business sizes.
  • Easy Setup: Simple setup process with support for campaign creation and agent management.
  • Comprehensive Reporting: Advanced tools to track agent performance and campaign success.
  • Multi-Channel: Allows handling of both inbound and outbound calls in a single platform.
Cons
  • Additional Costs: Features like call recording come at an extra cost.
  • Minimum Seat Requirement: The platform requires at least three seats, which may not suit very small teams.

Features

Key features

Key Features
Inbound Calling

Efficient call routing using Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) to manage customer inquiries and direct calls to agents with the appropriate skill set.

Outbound Calling

Offers predictive dialing to speed up contact outreach, with options for manual and preview dialing to ensure agents are always prepared.

Blended Campaigns

Allows agents to handle both inbound and outbound calls within the same campaign for better resource utilization and reduced wait times.

Advanced Reporting and Analytics

Track call performance, monitor agent productivity, and measure campaign success using detailed reporting tools.

Call Recording

Available as an add-on feature, ensuring all customer interactions are stored for quality assurance and compliance purposes.

Lead Recycling

Maximizes call attempt efficiency by recycling leads to ensure no opportunities are missed.

Additional features

Unlimited Inbound & Outbound Calls

No per-minute fees, offering unlimited calling in the US and Canada for a flat rate.

Voicemail Drop

Drop pre-recorded voicemails to save agents time on each call.

Power Dialing

Integrates with CSV file uploads for faster dialing setups.

Custom Campaign Settings

Tailor your campaigns with caller IDs, agent scripts, and call routing configurations.

Supervisory Monitoring

Monitor and coach agents in real time to ensure quality and performance standards.

FTC Compliance

Stay compliant with regulations regarding dropped call rates and other industry requirements.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Pricing Starts At
USD 129/mo
billed monthly

Countries & Languages

Global
Countries served
4
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchGerman

Billing currencies

🇺🇸USD

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