Payzerware logo

Payzerware

by WEX · Since 2012
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ActiveAvailable globallyCloud
Quick facts
VendorWEX
Year launched2012
StatusActive
LocationCharlotte, North Carolina
Countries servedGlobal
Languages11
Integrations3+
Free tier
Free trial
Contact salesYES

About Payzerware

Payzerware is a field service management software from WEX that simplifies HVAC and plumbing operations. It provides capabilities for managing the business, boosting sales, and improving cash flow so contractors can operate more efficiently. This all-in-one solution includes features for back office management and field operations, allowing users to simplify their workflow and increase productivity. Payzerware supports various business tasks, enabling companies to focus on growth and customer satisfaction. Key capabilities: Manage the business Boost Sales Improve Cash Flow Back Office Field Operations Best for: Contractors that need an efficient solution for service management and operational improvement.

Payzer is a purpose-built, cloud-based software solution that has positioned itself as a vital tool for contractors operating in service industries such as HVAC, plumbing, roofing, and electrical work. While the platform offers a broad range of operational management features, its most powerful and distinctive capability lies in its seamless, efficient, and mobile-friendly payment processing system. Designed with the specific challenges of field service professionals in mind, Payzer addresses the need for on-the-go payment collection, customer invoicing, financing solutions, and enhanced collections processes, all within a centralized digital ecosystem that aims to streamline the entire workflow from job scheduling to final payment. The user interface of Payzer seems to be intentionally crafted to cater to professionals who may not be deeply immersed in technology, favoring simplicity and ease of navigation over overly complex design. This user-centric approach is especially beneficial in the field, where time and clarity are essential. Contractors can navigate between functions like scheduling, invoicing, payment collection, and customer financing without the burden of learning a steep or technical interface.

Pros & Cons

What users like
  • +Effective system for organizing dispatch boards, processing field payments, and boosting customer reviews.
  • +Smooth onboarding experience with friendly and knowledgeable support staff.
  • +Highly efficient software with easy access and quick customer service responses.
  • +Financing features that elevate company operations.
  • +User-friendly for both contractors and customers, with excellent customer service both online and in person.
What users flag
  • Mixed experiences with customer service, ranging from excellent to unresolved issues.
  • Frequent sync errors with QuickBooks, requiring manual adjustments for payment syncing.
  • Limited functionality of credit card readers (e.g., inability to scan security chips, manual input for repeat charges).
  • Issues with card readers on newer iPhones, requiring manual input that incurs extra costs.

Features

Key features

Appointment Scheduling
Facilitates the scheduling and management of appointments.
Payment Processing
Enables seamless payment collection.
Workflow Automation
Automates processes from appointment to payment.
Contractor Focused
Specifically designed for contractors.
Simplified Operations
Aims to make business operations easier.
Sales Enhancement
Provides tools to help sell more services.
Improved Collections
Offers features to improve payment collection rates.
Back Office Management
Includes solutions for back-office tasks.
Field Operations Management
Provides tools for managing field technicians and operations.
Client Experience Enhancement
Offers features to improve the client experience.
Insight Management
Provides tools for gaining business insights.

Additional features

Appointment Scheduling
Facilitates the scheduling and management of appointments.
Payment Processing
Enables seamless payment collection.
Workflow Automation
Automates processes from appointment to payment.
Contractor Focused
Specifically designed for contractors.
Simplified Operations
Aims to make business operations easier.
Sales Enhancement
Provides tools to help sell more services.
Improved Collections
Offers features to improve payment collection rates.
Back Office Management
Includes solutions for back-office tasks.
Field Operations Management
Provides tools for managing field technicians and operations.
Client Experience Enhancement
Offers features to improve the client experience.
Insight Management
Provides tools for gaining business insights.
Mobile Access
Likely accessible on mobile devices for field technicians and on-the-go management (implied by field operations).
Digital Invoicing
Enables the creation and sending of digital invoices.
Customer Communication Tools
Likely includes features for communicating with customers.
Reporting and Analytics
Provides insights into business performance (implied by insight management).
Financing Options
May offer financing options for customers (implied by "Sell More" and common contractor needs).
Integration Capabilities
Likely integrates with other business tools (implied by seamless workflows).
Quoting and Estimating
May include tools for creating and managing quotes and estimates (common contractor needs).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
22
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇳🇿NZD🇰🇷KRW🇸🇬SGD🇿🇦ZAR🇨🇭CHF🇳🇴NOK🇸🇪SEK🇩🇰DKK🇵🇱PLN🇭🇺HUF🇨🇿CZK

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