About PBXact
PBXact is a communication software from Sangoma that provides affordable business communications with cloud, hybrid, and on-premises options. It combines cloud, hybrid, and on-premises communications platforms users can trust, supports pure cloud UCaaS, and offers hybrid UCaaS so organizations can choose their preferred deployment method. PBXact easily integrates voice, video, networking, and security, allowing businesses to establish reliable and effective communication systems tailored to their needs. With flexible deployment, users can ensure optimal performance for their specific requirements. Key capabilities: cloud communications hybrid deployment on-premises solutions voice integration video conferencing Best for: businesses that need versatile communication options for diverse work environments.
PBXact by Sangoma is a comprehensive software solution designed for call centers, contact centers, and enhancing customer experience. With its standout features such as advanced call routing, real-time monitoring, and customizable reporting tools, PBXact aims to streamline communication processes and optimize customer interactions. The user interface of PBXact is intuitive and user-friendly, making it easy for agents and administrators to navigate the various functionalities. The dashboard is well-organized, providing a clear overview of call queues, agent performance, and system status. Additionally, the software offers customizable design elements that allow users to tailor the interface to their specific needs, enhancing the overall user experience. One of the core functionalities that set PBXact apart from its competitors is its advanced call routing capabilities. The software enables users to create dynamic routing rules based on predefined criteria, ensuring that calls are directed to the most appropriate agent. This feature not only enhances efficiency but also improves overall customer satisfaction by reducing wait times and ensuring timely resolution of queries.
Pros & Cons
- The core FreePBX software is free to download and use, significantly reducing the initial investment compared to proprietary systems.
- The open-source nature and modular design allow users to tailor the system to their exact needs. You can add or remove features as required.
- FreePBX can scale from small businesses to large enterprises, accommodating a wide range of user numbers.
- It supports a wide range of SIP-compatible phones, gateways, and other hardware, giving users flexibility in choosing their equipment.
- Setting up and managing FreePBX requires some technical knowledge, especially for more complex configurations.
- While the software is free, there can be other costs associated with hardware (servers, phones, gateways), SIP trunks (for connecting to the phone network), commercial modules, and professional support .
- Because it's open source, security is primarily the user's responsibility. Regular updates and proper configuration are crucial to prevent vulnerabilities.
Features
Key features
The core FreePBX software is free to download, use, and modify. This reduces upfront costs significantly.
Users can tailor the phone system to their specific needs using various modules and add-ons.
FreePBX can be used for small businesses with a few users or large enterprises with hundreds of users.
It's compatible with most SIP (Session Initiation Protocol) devices and services, allowing for flexibility in choosing phones, SIP trunks, and other hardware.
A rich ecosystem of commercial modules and add-ons expands FreePBX's functionality, adding features like call recording, call center functionalities, and more.
A large and active community of developers and users provides support, documentation, and ongoing development.
Additional features
This includes features like call forwarding, call transfer, voicemail, call waiting, and call conferencing.
Users can record and retrieve voicemails from any phone or computer with internet access.
Handles incoming calls efficiently by placing them in queues and routing them to available agents.
Allows callers to interact with the system using voice commands and menus, reducing the need for human intervention for simple tasks.
Designed for zero-touch auto-provisioning and integrated apps.
Provides connectivity to the PSTN (public switched telephone network).
Pre-built hardware solutions optimized for FreePBX.
Enables connection of analog phones and fax machines.
Enhance VoIP network security and SIP compatibility.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PBXact
PBXact is a communication software from Sangoma that provides affordable business communications with cloud, hybrid, and on-premises options. It combines cloud, hybrid, and on-premises communications platforms users can trust, supports pure cloud UCaaS, and offers hybrid UCaaS so organizations can choose their preferred deployment method. PBXact easily integrates voice, video, networking, and security, allowing businesses to establish reliable and effective communication systems tailored to their needs. With flexible deployment, users can ensure optimal performance for their specific requirements. Key capabilities: cloud communications hybrid deployment on-premises solutions voice integration video conferencing Best for: businesses that need versatile communication options for diverse work environments.
PBXact Details
PBXact's In-App Market Place
Does PBXact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$)
Pros & Cons
- The core FreePBX software is free to download and use, significantly reducing the initial investment compared to proprietary systems.
- The open-source nature and modular design allow users to tailor the system to their exact needs. You can add or remove features as required.
- FreePBX can scale from small businesses to large enterprises, accommodating a wide range of user numbers.
- It supports a wide range of SIP-compatible phones, gateways, and other hardware, giving users flexibility in choosing their equipment.
- Setting up and managing FreePBX requires some technical knowledge, especially for more complex configurations.
- While the software is free, there can be other costs associated with hardware (servers, phones, gateways), SIP trunks (for connecting to the phone network), commercial modules, and professional support .
- Because it's open source, security is primarily the user's responsibility. Regular updates and proper configuration are crucial to prevent vulnerabilities.
PBXact's Support Options
Community Forums
https://www.freepbx.org/community/PBXact's Alternatives
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