Permits logo

Permits

by CityTech Solutions · Since 1984
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ActiveAvailable globallyCloud
Quick facts
VendorCityTech Solutions
Year launched1984
StatusActive
Location27201 Puerta Real #200, Mission Viejo, CA, United States, California
Countries servedGlobal
Languages11
Integrations6+
Free tierN/A
Free trialN/A
Contact salesYES

About Permits

Permits is a permit management software from CityTech Solutions that provides a comprehensive solution for municipalities. It includes features like application tracking, fee management, and reporting tools so that local governments can efficiently manage the permitting process. The software allows users to monitor the status of applications in real-time, manage associated fees, and generate reports for better visibility into permit activity. Permits also supports online submissions, making it easier for citizens to interact with government services. Key capabilities: application tracking fee management reporting tools online submissions user notifications Best for: municipalities that need a simplified way to manage permits and improve communication with citizens.

Permits by CityTech Solutions is a comprehensive permit management software designed to streamline the intricate processes of permit application, review, and approval for government agencies, private developers, and regulatory bodies. Its primary purpose is to automate workflows and reduce administrative burdens by centralizing key tasks such as online application submissions, automated routing, fee processing, and real-time status tracking. The software offers a range of customizable features, including dynamic reporting tools and robust document management, which enhance transparency and operational efficiency throughout the permit lifecycle. One of the most striking aspects of Permits by CityTech Solutions is its user interface. The platform boasts a clean, modern dashboard that is both intuitive and highly user-friendly. Menus are logically organized and easy to navigate, making it simple for users—even those with minimal technical expertise—to access the tools they need. Unique design elements such as color-coded status indicators, interactive progress bars, and drag-and-drop functionality within the application review process significantly improve the user experience.

Pros & Cons

Pros
  • Highly emphasized, with features like few mouse clicks for permit issuance, a simple shopping cart for fees, all data on one screen, and quick report generation.
  • Offers support via Slack channels, providing quick access to the CityTech team.
  • Optimized workflows aim for fast permit issuance, improving customer satisfaction.
  • Offers tiered pricing (Basic, Advanced, Pro) to cater to different budget constraints.
  • Covers plan check, permit tracking, fee calculation, approvals, inspection scheduling, and document management.
Cons
  • The system relies on internet access and technology, making it susceptible to disruptions if connectivity is unreliable.

Features

Key features

Ease of Use

Emphasized as the EASIEST permit system available, with features like few mouse clicks to issue permits, simple shopping cart for fees, and all main data on one screen.

Immediate Customer Service

Offers support via Slack channels, providing quick access to the CityTech team for assistance.

Speed

Designed for fast permit issuance to improve customer satisfaction. Optimized workflows minimize data entry time.

Budget-Friendly

Offers different pricing tiers (Basic, Advanced, Pro) to accommodate various budgets.

Comprehensive Permit Management

Covers plan check, permit tracking, fee calculation, approvals, inspection scheduling, and document management.

Electronic Plan Review Integration

The Pro version bundles Bluebeam Revu licenses for seamless digital plan review and markup. Handles plan review assignments and notifications.

Customer Permit Portal (Pro)

Allows customers to access and manage their permits online.

Online Payments (Pro)

Enables customers to pay for permits online using credit cards.

Additional features

Simple shopping cart for adding fees and invoicing

This feature simplifies the process of calculating and adding fees to a permit. It works like an online shopping cart, allowing staff to easily select the applicable fees and generate invoices for customers. This streamlines payment processing and reduces errors.

All main permit data displayed on one screen

This design principle aims to improve usability and efficiency. Having all essential information on a single screen eliminates the need to navigate through multiple pages or tabs, making it faster and easier to review and manage permit details.

Quick report generation

This feature allows staff to quickly create reports on various aspects of permitting activity. This could include reports on permit volume, types of permits issued, inspection results, revenue generated, etc. Quick report generation facilitates data analysis and informed decision-making.

Immediate customer service via Slack channels

Offering customer support through Slack provides a more immediate and interactive way for users to get help. Instead of waiting for email responses or phone calls, users can communicate directly with the CityTech team through a shared Slack channel.

Optimized workflows for fast permit issuance
This refers to the system's design, which focuses on streamlining the permit issuance process. This could involve automating certain steps, simplifying data entry, and minimizing bottlenecks to reduce the time it takes to issue a permit.
Automated workflow approvals (Advanced)

This feature automates the process of obtaining necessary approvals for a permit. The system can automatically route the permit to the appropriate reviewers and notify them of pending approvals. This speeds up the approval process and reduces manual effort.

GIS integration (Advanced)

Integrating with a Geographic Information System (GIS) allows permit data to be linked to geographic locations. This enables visualization of permit activity on a map, which can be useful for planning, analysis, and decision-making.

Three custom reports (Advanced)

In addition to standard reports, the Advanced version allows users to create three custom reports tailored to their specific needs. This provides greater flexibility in data analysis and reporting.

Utility releases (Advanced)

This feature likely manages the process of coordinating with utility companies for necessary releases or approvals related to permits. This could involve automatically notifying utilities and tracking their responses.

iPad inspector module (Advanced)

This module provides inspectors with mobile access to permit information and inspection tools on their iPads. This allows them to conduct inspections in the field, record findings, and update the system in real-time.

Plan check assignment calendar (Advanced)

This feature helps manage the assignment of plan checks to reviewers. It provides a calendar view of assignments and deadlines, making it easier to track progress and ensure timely reviews.

Customer permit portal (Pro)

This web portal allows customers to access and manage their permits online. They can submit applications, track their status, pay fees, schedule inspections, and access permit documents.

Digital permit signature (DocuSign) (Pro)

Integrating with DocuSign allows for digital signatures on permits, eliminating the need for physical signatures and speeding up the approval process.

Bluebeam Revu integration for plan review (Pro)

This integration allows for seamless electronic plan review using Bluebeam Revu, a popular PDF markup tool. Plan files can be easily transferred between CityTech and Bluebeam for review and markup.

Online credit card payments (Pro)

This feature allows customers to pay for permits online using credit cards, providing a convenient and secure payment option.

Online inspection requests (Pro)

Customers can use the online portal to request inspections, eliminating the need to call or email the municipality.

Inspection correction retrieval (Pro)

This feature likely allows customers to retrieve information about required corrections identified during inspections. This helps them understand what needs to be fixed to get the permit approved.

Automated plan check notifications (Pro)

The system automatically notifies relevant parties when plan checks are completed, speeding up the review process and improving communication.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
11
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇲🇽MXN🇧🇷BRL🇷🇺RUB

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