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Phone.com

by Phone.com · Since 2008
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ActiveAvailable globallyCloud
Quick facts
VendorPhone.com
Year launched2008
StatusActive
LocationNew York City 240 W 34th St, Suite 4215, New York, New York 10118, US
Countries servedGlobal
Languages10
Integrations
Free tier
Free trial
Contact sales

About Phone.com

Phone.com is a VoIP virtual business phone system from Phone.com that delivers cloud-based voice, video, SMS, and MMS services. It includes features such as mobile and web apps, online management, and effortless setup so that users can manage their business calls from any device, anywhere. With a 30-day money-back guarantee, it is trusted by over 50,000 small businesses for reliable communication solutions. The platform supports various capabilities including call forwarding - voicemail - text messaging - video conferencing - number porting. Best for: small businesses that need a comprehensive communications tool to facilitate voice and messaging services.

Phone.com is a communication platform tailored for small businesses, offering a comprehensive suite of features designed to facilitate seamless phone operations and enhance professional interactions. The service allows users to obtain a dedicated business phone number, effectively separating personal and business communications. Key functionalities include video meetings, voicemail services, call routing, and innovative AI-driven solutions, all aimed at improving productivity and customer engagement. The user interface of [Phone.com](http://Phone.com) is notably intuitive, making it accessible even for those with limited technical skills. The dashboard is well-organized, featuring clear navigation menus that enable users to quickly access various functionalities such as call management and voicemail settings. Unique design elements, including customizable user interfaces, allow businesses to tailor the experience according to their specific requirements. This emphasis on user-friendliness ensures that managing communication tools is straightforward and efficient. [Phone.com](http://Phone.com) stands out with its rich feature set, which includes automated attendants, customizable business phone numbers, and over 50 functionalities included in all plans. A particularly innovative aspect is the AI-Connect feature, which utilizes artificial intelligence for smooth call routing and appointment scheduling.

Pros & Cons

What users like
  • +User-friendly interface that simplifies setup and management.
  • +Extensive features without the complexity of larger systems.
  • +Cost-effective pricing plans suitable for small businesses.
  • +AI-driven features enhance call routing and customer engagement.
  • +24/7 customer support with accessible resources.
  • +Customizable business phone numbers for branding.
  • +Scalability to grow with business needs.
What users flag
  • Some users may find advanced features less intuitive.
  • Limited options for international calling compared to larger providers.
  • Occasional reports of call quality issues in high-volume situations.

Features

Key features

Dedicated business phone number
Provides a separate business line to distinguish professional calls from personal ones, enhancing professionalism and organization.
Video meetings
Enables users to conduct virtual meetings seamlessly, facilitating remote communication and collaboration.
Voicemail services
Offers voicemail functionality, allowing users to receive messages when they are unavailable, ensuring no important communication is missed.
Call routing
Smart call routing directs incoming calls to the appropriate user or department, optimizing customer service and response times.
Fax from phone capability
Allows users to send and receive faxes directly from their phone, eliminating the need for separate fax machines and streamlining communication.
Dial-by-name directory
Simplifies call management by enabling callers to reach the desired party by entering their name, improving efficiency.
Conference calling
Supports group calls, making it easy for teams to collaborate and communicate effectively in real-time.
HIPAA compliance
Ensures that the communication platform meets healthcare regulations, protecting sensitive patient information for healthcare-related businesses.
Voice tagging
Lets users label calls for easy identification and management, improving organization and follow-up.
Voicemail to email notifications
Sends voicemail messages directly to users' email, providing convenience and ensuring quick access to missed calls.
AI-Connect for seamless call routing and appointment scheduling
Utilizes artificial intelligence to enhance caller experience by routing them to the right person or department, while also managing appointments efficiently.
Live Answer-Connect service with professional receptionists
Offers a dedicated team of receptionists who handle calls professionally, enhancing customer service without the need for in-house staff.
Custom business phone numbers
Allows businesses to create memorable phone numbers that reinforce branding and improve customer recognition.

Additional features

Dedicated business phone number
Provides a separate business line to distinguish professional calls from personal ones, enhancing professionalism and organization.
Video meetings
Enables users to conduct virtual meetings seamlessly, facilitating remote communication and collaboration.
Voicemail services
Offers voicemail functionality, allowing users to receive messages when they are unavailable, ensuring no important communication is missed.
Call routing
Smart call routing directs incoming calls to the appropriate user or department, optimizing customer service and response times.
Fax from phone capability
Allows users to send and receive faxes directly from their phone, eliminating the need for separate fax machines and streamlining communication.
Dial-by-name directory
Simplifies call management by enabling callers to reach the desired party by entering their name, improving efficiency.
Conference calling
Supports group calls, making it easy for teams to collaborate and communicate effectively in real-time.
HIPAA compliance
Ensures that the communication platform meets healthcare regulations, protecting sensitive patient information for healthcare-related businesses.
Voice tagging
Lets users label calls for easy identification and management, improving organization and follow-up.
Voicemail to email notifications
Sends voicemail messages directly to users' email, providing convenience and ensuring quick access to missed calls.
AI-Connect for seamless call routing and appointment scheduling
Utilizes artificial intelligence to enhance caller experience by routing them to the right person or department, while also managing appointments efficiently.
Live Answer-Connect service with professional receptionists
Offers a dedicated team of receptionists who handle calls professionally, enhancing customer service without the need for in-house staff.
Custom business phone numbers
Allows businesses to create memorable phone numbers that reinforce branding and improve customer recognition.
Local, toll-free, and vanity numbers
Provides various options for business phone numbers, allowing companies to choose the best fit for their branding and outreach.
Effortless setup with no special hardware needed
Ensures a quick and easy installation process, enabling users to start using the service without complicated setups.
50+ features included in all plans
Offers a comprehensive range of functionalities within all pricing tiers, ensuring businesses get significant value.
Ability to keep existing phone numbers
Facilitates a smooth transition for users by allowing them to retain their current phone numbers when switching to Phone.com.
Compatibility with existing devices
Users can link their existing phones and devices, ensuring flexibility and ease of use.
Flexible user selection and no long-term contracts
Allows businesses to choose their users based on needs, with no commitments, making it easy to adjust as required.
24/7 customer support
Provides round-the-clock assistance to address any issues or questions, ensuring that users always have help when needed.
Options for sending and receiving text messages
Enables users to communicate via SMS, enhancing accessibility and customer engagement.
International calling services
Offers global calling options, allowing businesses to connect with clients and partners worldwide.
Automated attendant
Acts as a virtual receptionist, greeting callers and directing them to the right department or person automatically.
Call and voicemail notifications
Keeps users informed about incoming calls and messages, ensuring timely responses.
Scalable solutions for businesses of all sizes
Adapts to the needs of startups and larger enterprises, providing flexibility as businesses grow.
Access to analytics and reporting tools
Provides insights into call patterns and usage, helping businesses optimize their communication strategies.
Enhanced customer experience features
Focuses on improving interactions between businesses and their customers, ensuring satisfaction.
Customizable user interfaces and settings
Allows users to personalize their experience, tailoring the platform to meet their specific needs.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic

USD 4.99

Countries & Languages

Global
Countries served
10
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishFrenchPortugueseGermanItalianRussianJapaneseChineseKorean.

Billing currencies

🇺🇸USD

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