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PIMS Dialer

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Software Status:Active

About PIMS Dialer

PIMS Dialer is a communication software from Pimsware that provides automated dialer solutions for businesses. It includes features such as predictive dialing, call analytics, and call recording so agents can improve efficiency and monitor performance. This software supports integration with customer relationship management (CRM) systems and offers real-time reporting capabilities, which helps teams make informed decisions based on call data. Its user-friendly interface allows for easy setup and management of calling campaigns. Key capabilities: predictive dialing call analytics call recording CRM integration real-time reporting Best for: businesses and organizations that need efficient outbound calling solutions.

PIMS Dialer Details

Vendor
Pimsware
Year Launched
2004
Location
11720 Amberpark Dr, Suite 160, Alpharetta, Georgia 30009, US
Deployment
cloud, on premise, windows, linux
Training Options
documentation, live online
Countries Served
All Countries
Languages
English
Users
debt collection market
Industries Served
Healthcare, Education, Finance, Retail
Tags
Predictive Dialer, Phone Systems, Debt Portfolio Management, and eStrats

PIMS Dialer's In-App Market Place

Does PIMS Dialer have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • 1. Predictive Dialing: Boosts agent productivity by minimizing idle time and ensuring agents only receive connected calls.
  • 2. Cost-Effective VoIP Integration: Reduces calling costs by using internet-based phone systems (VoIP).
  • 3. CRM Integration: Syncs with CRM systems for seamless customer data management, improving sales and support team effectiveness.
  • 4. Real-Time Reporting: Provides actionable insights into campaign performance and agent activity, allowing businesses to optimize workflows.
  • 5. Call Recording & Compliance: Built-in compliance features like DNC list management and call recording ensure businesses adhere to telemarketing regulations.
  • 1. Limited Multichannel Features: PIMS Dialer is primarily focused on outbound calling and may lack the extensive multichannel capabilities found in other contact center platforms (e.g., email, social media).
  • 2. Complex Setup for Some Users: Initial setup and integration with CRM systems or VoIP services may require technical expertise.
  • 3. Not Ideal for Large Enterprises: While great for small to mid-sized businesses, large organizations may require more advanced features and scalability than PIMS Dialer offers.

PIMS Dialer's Support Options

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