About Problem Solver
PROBLEM SOLVER by Omnex Systems is a specialized knowledge management and problem-resolution platform designed to help organizations systematically identify, analyze, and eliminate issues across processes.
Problem Solver Details
Vendor
Omnex Systems
Year Launched
1986
Location
315 E Eisenhower Pkwy, Ann Arbor, Michigan US
Deployment
cloud, web browser
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Manager, Customer Service Representative, IT Technician, Salesperson, Support Specialist.
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing, Technology.
Tags
Issue Tracking
Problem Solver's In-App Market Place
Does Problem Solver have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- It bridges the gap between solving a current mess and updating your risk documents so you don't repeat mistakes.
- You can actually use it on the shop floor without carrying a laptop or hunting for a Wi-Fi signal.
- It plays nice with almost every major industry standard, saving your team from huge compliance headaches during audits.
- Having all your suppliers log their own data directly into your system keeps everyone on the same page.
- The ability to break down massive, scary problems into smaller "child" tasks makes the whole process feel way more manageable.
- The sheer amount of industry-specific tools might feel like total overkill for a smaller, simpler manufacturing setup.
- Setting up those deep links between FMEA and root cause analysis likely requires some serious initial configuration time.
- Older team members used to paper might find the transition to such a robust digital platform a bit steep.
- With so many alerts and threshold notifications, there is a real risk of people just tuning out the noise.
- You really need to be fully committed to the Omnex ecosystem to get the most value out of it.