About Prokeep
Prokeep is an Order Engine software from Prokeep that drives distributor revenue. It provides Serve Customers Faster, Centralize Customer Data, and Drive Sales Proactively so distributors can access more wallet share. With Prokeep, over 8,500 distributors have made it easier for customers to buy while protecting their customer data and relationships. The platform supports proactive outreach, allowing distributors to increase customer engagement and order frequency. Additionally, it includes coaching tools for team success and marketing features to further simplify sales efforts. Key capabilities: Customer Data Centralization Proactive Sales Driving Customer Service Acceleration Team Coaching Tools Marketing Integration Best for: distributors that need to improve order management and customer interactions.
Prokeep is a specialized customer engagement platform that has firmly positioned itself as a transformative tool for distributors seeking to modernize communication and drive revenue growth. Built with a deep understanding of the distribution industry’s operational challenges, Prokeep delivers a purpose-driven solution focused on enhancing customer relationships—particularly with contractors—by leveraging efficient, centralized messaging and intelligent automation. Its primary strength lies in offering distributors a single, unified platform where all communication—text, email, fax, and web chat—converges into one inbox. This feature streamlines what are traditionally fragmented workflows, dramatically improving response time and service quality. Distributors can text-enable their existing business phone numbers, which is a game changer in a market where over 90% of contractors prefer texting. This not only eliminates friction in customer interaction but also helps companies modernize without requiring customers to change their habits or phone directories. The platform’s ease of use is one of its most applauded attributes. Designed with simplicity and speed in mind, Prokeep enables team members—whether in sales, operations, or customer service—to navigate and utilize its features with minimal training.
Pros & Cons
- +Improves distributor-customer relationships: Enables texting, reducing the need for phone calls and wait times.
- +Boosts operational efficiency: Saves up to 9 hours per day by streamlining communication.
- +Drives sales growth: Proven 150% sales increase with broadcast messaging.
- +Enhances customer engagement: Centralized messaging inbox ensures quicker responses.
- +Automated order updates: Reduces manual work and enhances customer experience.
- +Strong industry adoption: Trusted by over 8,500 distributors and used in 20+ million text campaigns.
- +Easy implementation: Businesses can start seeing benefits in as little as 11 days.
- −Initial setup & integration: Requires onboarding and training for best results.
- −Dependence on text messaging: Effectiveness depends on customer preferences and mobile usage.
- −Limited use cases beyond distributors: Primarily optimized for distributor-based businesses.
Features
Key features
- Text-Enabled Business Line & Centralized Messaging Inbox
- Prokeep allows distributors to text-enable their existing business phone lines, providing customers with a convenient and preferred communication channel. All text conversations are centralized in one inbox, significantly improving response times and communication management.
- Automated Order Updates & Message Templates
- The software streamlines customer experience and saves team time by enabling automated order updates using message templates and custom rules. This reduces manual effort and keeps customers informed efficiently.
- Proactive Broadcast Texting for Sales Generation
- Distributors can generate awareness and drive sales by sending relevant broadcast texts to customers' mobile phones en-masse. This enables proactive outreach, leading to increased sales and demand generation.
- Centralized & Enriched Customer Data with Conversation History
- Prokeep automatically logs all conversation history, enriching customer data across the organization. This centralized data is crucial for sales enablement, accurate record-keeping, and fostering deeper customer intimacy.
- Photo Messaging for Order Accuracy & Support
- The ability to send and receive picture messages enhances order accuracy by providing visual clarity for products or issues. This also streamlines service and support interactions, leading to better resolution of customer needs.
- Integration with ERP Systems (via API)
- Prokeep can integrate with existing ERP systems, allowing for a streamlined customer experience and saving hours of manual work daily. This connectivity ensures data consistency and efficiency across business operations.
Additional features
- Business Texting
- Enables businesses to send and receive text messages via their existing phone lines.
- Text-Enable Business Line
- Converts an existing business phone number to be capable of receiving and sending texts.
- Centralized Messaging Inbox
- Consolidates all customer text communications into a single, easy-to-manage inbox.
- Faster Response Times
- Helps teams respond to customer inquiries more quickly.
- Broadcast Texts
- Allows sending mass text messages to a group of customers for marketing or announcements.
- Message Templates
- Provides pre-designed message formats for quick and consistent communication.
- Custom Rules Automation
- Automates responses or actions based on predefined rules.
- Order Updates
- Automates notifications to customers regarding their order status.
- Log Conversation History
- Automatically saves records of all text interactions for future reference.
- Sales Enablement
- Provides tools and data to support the sales team's efforts.
- Reporting
- Generates reports on communication metrics and sales performance.
- Order Accuracy Improvement
- Enhances the precision of orders, partly through visual communication.
- Serve Customers Faster
- General capability to improve customer service speed.
- Centralize Customer Data
- Consolidates customer information in one place.
- Enrich Customer Data
- Adds more detailed and valuable information to customer profiles.
- Drive More Sales
- Features designed to increase revenue generation.
- Proactive Outreach
- Enables businesses to initiate communication with customers, rather than just reacting.
- Streamline Order Communication
- Simplifies and speeds up the process of communicating about orders.
- Compile Conversation History
- Gathers and organizes past customer conversations.
- Leverage Photos for Quality Assurance
- Uses image sharing to verify product quality or issues.
- Leverage Photos for Support
- Utilizes image sharing to assist in customer support scenarios.
- Multi-tasking Capabilities
- Allows staff to handle multiple customer inquiries simultaneously via text.
- Improve Internal Communication
- Enhances communication efficiency within the team (e.g., for order clarity).
- Personalized Training and Onboarding
- Provides customized setup and training for new users.
- API Integration with ERP
- Connects with Enterprise Resource Planning systems for data exchange.
- Connected Technologies
- Implies integrations with other relevant software and platforms.
- Insights & Engagement
- Provides analytical tools to understand communication effectiveness and foster engagement.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Prokeep
Prokeep is an Order Engine software from Prokeep that drives distributor revenue. It provides Serve Customers Faster, Centralize Customer Data, and Drive Sales Proactively so distributors can access more wallet share. With Prokeep, over 8,500 distributors have made it easier for customers to buy while protecting their customer data and relationships. The platform supports proactive outreach, allowing distributors to increase customer engagement and order frequency. Additionally, it includes coaching tools for team success and marketing features to further simplify sales efforts. Key capabilities: Customer Data Centralization Proactive Sales Driving Customer Service Acceleration Team Coaching Tools Marketing Integration Best for: distributors that need to improve order management and customer interactions.
Prokeep Details
Prokeep's In-App Market Place
Does Prokeep have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($)
Pros & Cons
- Improves distributor-customer relationships: Enables texting, reducing the need for phone calls and wait times.
- Boosts operational efficiency: Saves up to 9 hours per day by streamlining communication.
- Drives sales growth: Proven 150% sales increase with broadcast messaging.
- Enhances customer engagement: Centralized messaging inbox ensures quicker responses.
- Automated order updates: Reduces manual work and enhances customer experience.
- Strong industry adoption: Trusted by over 8,500 distributors and used in 20+ million text campaigns.
- Easy implementation: Businesses can start seeing benefits in as little as 11 days.
- Initial setup & integration: Requires onboarding and training for best results.
- Dependence on text messaging: Effectiveness depends on customer preferences and mobile usage.
- Limited use cases beyond distributors: Primarily optimized for distributor-based businesses.
Prokeep's Support Options
Email Address
support@prokeep.comContact
504-233-9566Documentation
https://www.prokeep.com/resourcesChatbot
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