ProProfs Help Desk logo

ProProfs Help Desk

0(0 reviews)
Software Status:Active

About ProProfs Help Desk

ProProfs Help Desk is a help desk software from ProProfs providing efficient customer support. It combines ticket management, live chat, and a knowledge base to help organizations improve communication and customer satisfaction. The software allows users to track support requests, engage with customers in real-time, and create a comprehensive repository of self-help resources. With its user-friendly interface and reliable support features, ProProfs Help Desk is suitable for businesses of all sizes. Key capabilities: ticket management live chat knowledge base customer surveys multi-channel support Best for: customer support teams that need to manage inquiries and improve client interactions effectively.

ProProfs Help Desk Details

Vendor
ProProfs
Year Launched
2008
Location
3101 Ocean Park Blvd Ste 100 PMB 187 Santa Monica, California 90405, USA
Deployment
cloud, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese.
Users
Small and medium-sized businesses (SMBs), Enterprises, B2B firms, B2C firms, Customer service agents, Customer service managers
Industries Served
Software, IT & Tech, Business Consulting, eCommerce, Retail, SaaS, Hospitality, Financial, Manufacturing
Tags
Customer Service, Email Management, Help Desk, ITSM, Issue Tracking, Service Desk

ProProfs Help Desk's In-App Market Place

Does ProProfs Help Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (AU$), JPY (¥), CNY (CN¥), INR (₹), SGD (S$), AED (د.إ)

Pros & Cons

  • Forever Free Plan: Offers a fully-featured free plan for a single user, ideal for startups.
  • AI-Powered Support: Utilizes AI for faster ticket resolution, understanding customer intent/mood, and generating personalized replies.
  • Omnichannel Centralization: Consolidates all customer communications (email, chat, social, forms) into one unified platform.
  • Team Collaboration: Features like shared inboxes, internal notes, @mentions, and child tickets facilitate efficient team collaboration.
  • Automation Capabilities: Includes automated ticket assignment (Round-Robin), canned responses, and alerts to boost agent productivity.
  • Comprehensive Reporting: Provides detailed metrics on team performance, response/resolution times, overdue tickets, and CSAT surveys.
  • Free Plan Limitations: The "Forever FREE" plan is strictly limited to a single agent, which won't suffice for growing teams.
  • Tiered Pricing for Teams: While competitive, the per-user pricing for the "TEAM PLAN" means costs increase with team size.
  • MS Teams Integration "Soon": As of the provided text, integration with Microsoft Teams is listed as "Coming Soon," not currently available.
  • "No Limits" Claim vs. User-Based Pricing: While it states "No Limits" for features, the "TEAM PLAN" is priced per user, implicitly limiting the number of agents unless you pay more.

ProProfs Help Desk's Support Options

ProProfs Help Desk's Alternatives