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Software Status:Active

About ProProfs Knowledge Base

ProProfs Knowledge Base is a knowledge management software from ProProfs that helps organizations create and manage online documentation. It includes features such as a customizable user interface, reliable search functionality, and analytics tools so that teams can efficiently access and analyze information. Users can create tutorials, FAQs, and self-help articles, making it easier for customers and employees to find solutions. The platform also supports collaborative content creation, allowing multiple users to contribute and edit articles in real-time. Key capabilities: customizable templates advanced analytics multilingual support access controls integration with other tools Best for: businesses and support teams that need to provide easy access to information and improve user self-service options.

ProProfs Knowledge Base Details

Vendor
ProProfs
Year Launched
2005
Location
Batia Infotech ProProfs 3101 Ocean Park Blvd Ste 100 PMB 187 Santa Monica, California 90405, USA
Deployment
cloud, on premise, windows, linux
Training Options
videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Portuguese, Japanese, Chinese
Users
HR & Training Managers, Customer Support Agents, Product Managers, Marketing & Engagement Teams, Educators & Trainers
Industries Served
Education and e-learning, Corporate training and development, Customer support and help desks, E-commerce and retail, Healthcare, Manufacturing, Hospitality and tourism, Government agencies, Nonprofits and associations
Tags
Training, e-learning, customer support, knowledge base, quizzes, assessments, feedback, survey, help desk, onboarding, online courses, gamification.

ProProfs Knowledge Base's In-App Market Place

Does ProProfs Knowledge Base have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), RUB (₽)

Pros & Cons

  • Excellent and responsive customer support
  • Intuitive and easy-to-use interface
  • Runs well on iOS devices
  • Effective for building functional FAQ/help sections
  • Quick setup and useful for internal knowledge-sharing
  • Managing landing pages can be difficult and unintuitive
  • Occasional lag on Android devices
  • Limited feedback on long-term issues due to short usage duration by some users

ProProfs Knowledge Base's Support Options

Chatbot

Available

ProProfs Knowledge Base's Alternatives