About Raiseaticket
Raiseaticket is a cloud-based helpdesk software from Fonicom Limited that provides customer service and support. It includes a portal, workflows, and reports to manage customer inquiries effectively. This solution helps teams and agents manage customer experiences through multiple channels and service level agreements (SLAs). Raiseaticket is designed to be user-friendly and completely free of charge, making it accessible for all users. The software also offers comprehensive resources such as setup guides, agent guides, and FAQs to assist with implementation and use. Key capabilities: On-Premise Free Helpdesk Helpdesk Software Services Resources Best for: businesses and organizations that need a cost-effective solution for customer support.
Raiseaticket is a cloud-based, free helpdesk platform built to give organizations a simple, structured, and highly efficient way to manage customer support. Designed for businesses that want strong helpdesk capabilities without the cost or complexity of traditional systems, it provides an out-of-the-box support portal that instantly organizes communication, centralizes tickets, and removes the chaos of cluttered mailboxes. The platform focuses heavily on workflow optimization. Support teams can assign tickets to agents or groups, add internal notes, attach files, update ticket statuses, and track time—all from a clean, intuitive interface. Built-in performance metrics help managers monitor agent productivity, resolution speed, and areas needing improvement. Raiseaticket also supports ticket routing based on skills or groups, making it easier to ensure every ticket lands with the right person. A standout strength is its multi-channel communication support. Users can manage email-based and portal-based requests in one unified system, with optional premium integration for Office 365 and Google Workspace. Raiseaticket’s multiple SLA management, real-time notifications, and GDPR-compliant cloud hosting further enhance its reliability and professional-grade performance.
Pros & Cons
- +Free to use with solid core helpdesk features built in.
- +Clean, simple interface that’s easy for teams to learn.
- +Strong ticket management with assignments, notes, files, and time tracking.
- +Supports email and portal channels for unified communication.
- +Real-time alerts via email, Slack, and Microsoft Teams.
- −Limited customization options for the helpdesk portal.
- −No built-in live chat functionality.
- −May feel basic for very large teams with complex workflows.
Features
Key features
- Free Cloud-Based Helpdesk – A fully hosted, no-cost ticketing platform designed to streamline customer support.
- Organization Helpdesk Portal – A ready-to-use portal that manages communication between customers and support teams.
- Workflow Optimization – Automates tasks and eliminates messy email threads for efficient ticket handling.
- Data-Driven Insights – Provides metrics, reports, and summaries to measure team performance and improve service delivery.
- Teams & Agent Management – Assign tickets, track time, add notes, and monitor agent productivity.
- Multi-Channel Support – Handles email, portal queries, and integrates with premium Office 365/Google Workspace.
- Multiple SLA Management – Lets you set custom SLAs based on business hours and service expectations.
- Real-Time Notifications – Sends automated alerts via email, Slack, and MS Teams to keep all parties updated.
- Secure & Easy Setup – Simple configuration, GDPR-compliant, and supported by onboarding assistance.
Additional features
- Ticket Assignment System – Route tickets to teams or individuals for clearer accountability.
- Internal Notes & File Attachments – Add context and documentation directly inside tickets.
- Status & Time Tracking – Monitor ticket progress and log time spent for transparency.
- Agent Performance Metrics – Analyze productivity and ticket resolution performance.
- Skill-Based Routing – Automatically direct tickets based on team skills or groups.
- Escalation Management – Escalate unresolved issues and track response effectiveness.
- Email + Portal Ticket Creation – Handle all support requests from unified sources.
- Custom Email Channels – Add multiple addresses to create tickets from different departments.
- Premium Unified Mailbox Integration – Office 365 / Google Workspace syncing for centralized communication.
- Custom SLAs – Create and track multiple SLAs tailored to clients, teams, and business hours.
- SLA Monitoring Tools – Ensure deadlines are met through automated metrics and adherence tracking.
- Automated Notifications – Trigger alerts to agents, admins, and end-users via email, Slack, or Teams.
- Real-Time Updates – Enhance responsiveness through instant communication channels.
- Reports & Analytics – Generate insights on workload, resolution times, and customer satisfaction.
- Secure Cloud Hosting – GDPR-compliant environment ensuring data protection and reliability.
- Simple Onboarding & Setup Support – Guidance available for configuration and integration needs.
Pricing
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About Raiseaticket
Raiseaticket is a cloud-based helpdesk software from Fonicom Limited that provides customer service and support. It includes a portal, workflows, and reports to manage customer inquiries effectively. This solution helps teams and agents manage customer experiences through multiple channels and service level agreements (SLAs). Raiseaticket is designed to be user-friendly and completely free of charge, making it accessible for all users. The software also offers comprehensive resources such as setup guides, agent guides, and FAQs to assist with implementation and use. Key capabilities: On-Premise Free Helpdesk Helpdesk Software Services Resources Best for: businesses and organizations that need a cost-effective solution for customer support.
Raiseaticket Details
Raiseaticket's In-App Market Place
Does Raiseaticket have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), CHF (CHF), SEK (kr), SGD (S$), NOK (kr), DKK (kr), HKD (HK$), NZD (NZ$), KRW (₩), RUB (₽), BRL (R$), TRY (₺)
Pros & Cons
- Free to use with solid core helpdesk features built in.
- Clean, simple interface that’s easy for teams to learn.
- Strong ticket management with assignments, notes, files, and time tracking.
- Supports email and portal channels for unified communication.
- Real-time alerts via email, Slack, and Microsoft Teams.
- Limited customization options for the helpdesk portal.
- No built-in live chat functionality.
- May feel basic for very large teams with complex workflows.
Raiseaticket's Support Options
Contact
+356 25705000Raiseaticket's Alternatives
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