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Raiseaticket

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Software Status:Active

About Raiseaticket

Raiseaticket is a cloud-based helpdesk software from Fonicom Limited that provides customer service and support. It includes a portal, workflows, and reports to manage customer inquiries effectively. This solution helps teams and agents manage customer experiences through multiple channels and service level agreements (SLAs). Raiseaticket is designed to be user-friendly and completely free of charge, making it accessible for all users. The software also offers comprehensive resources such as setup guides, agent guides, and FAQs to assist with implementation and use. Key capabilities: On-Premise Free Helpdesk Helpdesk Software Services Resources Best for: businesses and organizations that need a cost-effective solution for customer support.

Raiseaticket Details

Vendor
Fonicom Limited
Year Launched
2018
Location
Centris Business Gateway, Level 1/G, Triq Is Salib Tal Mriehel, Zone 3, Birkirkara, Central Business District CBD3020, MT
Deployment
cloud
Training Options
documentation, videos, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Turkish, Swedish, Norwegian, Danish, Finnish.
Users
Administrator, Agent, End User
Industries Served
Hospital & Health Care, Information Technology & Services, Pharmaceuticals
Tags
Help Desk, Ticketing System, IT Support, Customer Support, Issue Tracking, Incident Management, Service Desk

Raiseaticket's In-App Market Place

Does Raiseaticket have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), CHF (CHF), SEK (kr), SGD (S$), NOK (kr), DKK (kr), HKD (HK$), NZD (NZ$), KRW (₩), RUB (₽), BRL (R$), TRY (₺)

Pros & Cons

  • Free to use with solid core helpdesk features built in.
  • Clean, simple interface that’s easy for teams to learn.
  • Strong ticket management with assignments, notes, files, and time tracking.
  • Supports email and portal channels for unified communication.
  • Real-time alerts via email, Slack, and Microsoft Teams.
  • Limited customization options for the helpdesk portal.
  • No built-in live chat functionality.
  • May feel basic for very large teams with complex workflows.

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